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Travelex Currency Services
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2.1 18 Reviews

Travelex Currency Services Complaints Summary

5 Resolved
13 Unresolved
Our verdict: When using services from Travelex Currency Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Travelex Currency Services reviews & complaints 18

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Newest Travelex Currency Services reviews & complaints

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8:47 pm EDT
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Travelex Currency Services Travelex Card top up

I tried to top up a card. It turned out that the card was expired. I was not aware that the card had an expiry date.The website did not ask for the expiry date. If this was an option on the website I would have realised prior to transferring the money. I transferred the money through my ANZ banking app. using the travelex email to generate all the account details. I received an email saying that the money had not been put onto the card. I rang through to the call centre for help. They said that I could order a new card that would arrive the week AFTER I return from my trip. I went to NZ to visit family for the weekend only. I explained that would not be suitable and I would have no use for a card with money on it AFTER returning from my overseas trip. This concept seemed difficult for the call centre person to understand. I asked If I would be able purchase a card at the airport and have the money put on the account then. I was told that Sydney International airport no longer sold the cards and they had to be ordered online. I gave up in frustration and decided to try and fix things today as I have arrived back in australia. All I want is an email to say that the money is going back into my account and should be back in my account Approximately by this date. And a contact person to speak with if this does not happen. I was also made aware of money taken from my card when it was not used for more than 13 months. I was not aware of this and do not believe that I received any correspondence regarding this.

Desired outcome: Please let me know when my money will be returned to my bank account. And I do not want to incur any fees or charges. Update your website to ask for an expiry not just ask for a card number.

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9:30 pm EST

Travelex Currency Services exchange rate

Their exchange rate is pure robbery. It's 1.10 USD for 1£, which is 30 cents less. If I had exchanged my money with them, I would have lost over $120. Luckily I found another way to exchange my money and was able to use the correct exchange rate. I recommend not pulling out too much cash if you don't have to. Unfortunately (which is weird to say), I won some money at the casino and was left with the cash.

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10:12 am EDT

Travelex Currency Services forex gbp against eur

Requested to claim for VAT refund at Travelex, Heathrow airport last month. I have checked in Bloomberg average GBP/ EUR rate last month was around 1.1000, but this travelex charged me at exchange rate of 0.9155 which was thousand over pips higher. How can it be possible that euro is stronger than sterling? And travelex UK is based in UK yet they don't have GBP for VAT refund?

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3:14 am EST

Travelex Currency Services currency exchange

I exchanged $6000 Singapore to $5250 Australian dollars and I realised the rate was very low but the person on duty said that was the current rate. I should have realised something was off when he said he could not give me a receipt and print out of the rate and transaction details and asked me to write my e-mail address and the details would be sent later.
Of course I never received details of the transaction.
Would advise other travellers steer well clear of this franchise.

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6:40 am EDT

Travelex Currency Services exchange rate is a massive rip off

I exchanged money at the departure of T4 in LHR and got really ripped off, they charged me an exchange rate for Europe to Sterling of 1.36, later on when shopping in the city I got a rate of 1.12.

So for the amount of €180 I have lost the incredible amount of €43.20.

Filed an online complaint and got a massive BS reply from a "sales Quality Specialist" stating that they have to buy currencies which mess the transaction so expensive. Travelex does nothing but buying any selling currencies in this very business segment, so what is the huge cost they claim to have?

Never use Travelex again, will post on every website and on every social media I can find.

Just make sure you dont get trapped from these guys ...

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4:05 am EDT
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Travelex Currency Services atm

Hidden DCC charges were levied upon withdrawl from Travelex ATM at Foxstone station .Dispute form has been raised but did not hear from them . Such fraudulent services should be stopped immediately.I witdrew 400 Euros and 108 Euros were charged as hidden DCC and foreign exchange charges. My thomas cook Forex card was loaded in Euros and the ATM withdrawl was also made in Euros on 27th June 2018.

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2:15 am EDT
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Travelex Currency Services exchange

I exchanged $3, 400 US money to Russian Rubles, at Frankfurt Germany Airport on June 1 2018, the lady told me all she charges is $10 and did not explain anything, found out later that they took out $1, 400 us amount in commission, and they did not tell me. She said the amount she gave me is equal to $3, 400 she lied Please be aware do not use travalex service they are a scam and a ripoff!

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12:53 pm EDT

Travelex Currency Services fee and commision

Travelex Terrible, cheat, trick company
Heatrow airport teerminal4
I exchanged money Get. $130 l paid £123.25
They charged commission £3
Fees £4.99
This is trick . fee and commission are same things, This is illegal
They are make money illegal
They said. Buy back warranty service
Service. Fee commission all are same

And currency rate terrible
Neverr go to travelex

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1:22 pm EST

Travelex Currency Services unethical behavior

I was coming back to the US through Toronto Pearson Airport. I had been traveling internationally and didn't have any US currency. Near my gate at Pearson was a Travelex ATM that dispensed US dollars and Canadian dollars.
I could have waited until I got back to the US to use an aTM, and I most definitely will next time.
Travelex used a rip-off exchange rate. Unfortunately, I didn't realize that because I live in the southern US and don't have occasion to just drive acroos the border to shop. Nor do I remember the machine even asking me to accept a given exchange rate. i have been told since, by the company that administers the ATMs for Travelex, that the machince is supposed to give a user a choice between having the ATM calculate the exchange rate or your bank. I do not remember this, either. I was asked about the typical ATM fee and of course expected some international service charge.
When I got home, actually several days after I got home, I viewed the transaction on my bank's website. They had charged me a $1.00 ATM fee and a $2.30 international service fee.
But what I had not expected was to be charged 14.5 cents (US) on the dollar for the amount I had withdrawn from my account. That's correct a 14.5% charge on the entire amount for getting US dollars out of a Travelex ATM in Canada.
The exchange rate that Travelex used was 1.61475 Canadian dollars to 1 US dollar. The Bank of Canada exchange rate on that date was 1.4151 Canadian dollars to 1 US dollar. In other words, Travelex jacked up the exchange rate by 20 cents Canadian per US dollar which converts to 14.5 cents per dollar US.
I don't know if this is just unethical, or actually illegal, but I am going to find out. Buyer beware of Travelex. Or maybe buyer bend over for Travelex.

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1:43 pm EDT
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Travelex Currency Services ex employee try to get a wage slip

I worked for travelex till 28.03.15. I have sent many requests for my last pay slip and they have been ignored ...They sent 2 wage slips for September and October 2014 last month. They even told me to go on the employee web site which you can't do when you've left. I have 2 email March-6 emails April-10 emails May and 8 emails June. It is impossible to contact them as they are in Mumbai India. They are now ignoring my requests.
3 email info below.
From: Maria Bowdler [mailto:maria.[protected]@mypostoffice.co.uk]
Sent: 31 March 2015 17:32<
To: HR HOME
Subject: Re: Hr Info<

I am no longer in the office and I cannot access the site from home.
Please forward my March and April wages slips and any other information to my home address.
Maria Bowdler Pay no [protected]
----------------------------

Maria,

I have already posted out copies for you when I received your email.
I cannot however be responsible for the postal service .

They should be with you in a few days.

Kind regards

Chris

Chris Robertson I Head of Payroll I
O: +[protected] I M: +44 (0) 78 I www.travelex.com I
World Wide House, Thorpe Wood, Peterborough, PE3 6SB
-----------
Chris,
Well, 2 pay slips arrived today with a post mark 01.01.2015 not 26.5.2015 when you said you'd posted them.
WRONG PAYSLIPS.
I asked for my last 2 payslips not October and November last year . The ones I asked for are 26.5.2015 £455 and 01.06.215 £172.55 [this is the date the pay went into the bank].
I hope you can resolve this as soon as possible and supply what I asked/need.
I await your reply and the pay slips asked for please .
Maria Bowdler

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7:43 pm EST
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Travelex Currency Services Refund

We purchased travel insurance on December 31 from Travelex for a cruise we would be taking the next October. We subsequently decided to cancel the trip on January 16. The cruise company charged us $50 pp to cancel but Travelex says that since we didn't cancel within 10-days they won't give us any refund of our $212 premium. We canceled only 6-days after the cancellation period and the trip was still more than 9-months away. The reason we didn't cancel within the 10-days was due to a death in our immediate family on January 7 that required out-of-state travel.
After explaining all this we were told the best they would do is give us a 1-year extension to use the insurance. I am still trying to speak to someone in authority at the company to see if I can get them to give us a refund.

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Update by JDLew
Jan 18, 2015 11:27 am EST

Maybe I wasn't clear... I'm not trying to make a claim or collect on the insurance policy... I'm canceling the policy and trying to get a refund of the premium 9 months prior to the travel date. The death in the family caused me to cancel a few days beyond the cancellation period and I want an extension of the cancellation period.

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MkStItCh
West Seneca, US
Jan 18, 2015 5:23 am EST

Insurance on travel is often misunderstood... It does not allow you to cancel for a death in the family 9 months prior to the travel date.

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5:35 pm EDT
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Travelex Currency Services exchange rate

Traveling to Belize out of DFW I decided to exchange US dollars for Belizian dollars. Thinking I am in the US I am going to get a fair exchange rate, right? Wrong!. Once I landed in Belize I released how bad Travelex ripped me off. In Belize EVERYONE will pay 2 Belize dollars for 1 US dollar. I looked at my Travelex reciept and realized that they gave me 1.72 exchange. My 600.00 Belize dollars cost me 349.00 US. Those bandits got me for $49.00 + a $9.75 service fee. Upon calling them when I returned they pretty much told me that I was SOL.

Buyer Beware

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7:17 am EDT
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Travelex Currency Services Complain of wrong information in getting a job !

Travelex,
Head office,
London, united kingdom.

SUB: COMPLAIN OF WRONG INFORMATION GIVEN TO YOU.

Dear sir/madam,

futhur in reference to the complain to you regarding ms Minaxi p vyas,
As claimed by her in her resume,

1) she was working with travel guru mumbai india from may 2010 till the date of joining with you,

Truth is she was TERMINATED from her services from 1 st oct 2011, due to her attendance and id card punching irregularities and as per their records she is absconding till date

u can cross check and verify this with the HR dept of travel guru.

2) she was working with zoha builders from Dec 2008 to Jan 2010.,
Truth is she was at home out of work at that time, this company does not exists and is just on paper the reference given by her is a friend of hers to help her get a job.you can cross check the very existence of this company.

3) she was working with jet airways from August 2005 to January 2007
truth is she was with jet airways for just a few months and was told to resign due to her unpunctualness and some issues she had with the management of the company.

4)on 23 rd september 2011 at 9:16 IST a call was received from mr Annirudh of your company tel no+[protected] to the reference she had mentioned in her resume, and the reference denied having employed or worked with her ever.she was then asked to change the reference page from her resume as per her convinence and give another reference.

5)Her telephone number in your company +[protected] is being used for her personal use during office time u can check the out going numbers called from this number since the date she has joined for your reference and verify the same.

6) she also braggs about her punching irregularities at your company and how her id is used and records are manipulated even when she takes holidays from work, and also when she reports late for work.

7) The name used by her is also not correct because as per the law in india she is married and not yet divorced so she has to be Minaxi darshan pathak, which is her married name and not Minaxi p vyas which is her name before marriage.

8)The passport that she is using for references and travel with your company is on her married name and on a different address, she has changed the address to a different one out of mumbai where she is staying since the past 5 months now which i think your company was not informed as its mandatory for your employees to be residing in mumbai to be on time at work.

all the information given to you above is true and are facts, these misdoings, and the company contacts that she enjoys, and how she has made a manipulated such a big company like yours are bragged about by her, this wont happen unless she enjoys a good rapport with the higher ups in your company, hence i found it important and necessary to bring all these misdoings to your(head office) and managements kind notice for your timely action in this regard.if u need any more clarifications u can please feel free to contact me.

Thanking you,
Kind regards,

Rakesh Gandhi.

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11:25 pm EDT
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Travelex Currency Services Euro Card ATM Problem

Copy of my letter

ATTENTION

Patrick Deegan
9/26 Canberra Street,  
North Mackay 4740

June 17, 2011

   

On Friday last, June 10th, I went to Wide Bay Building Society here in Mackay Queensland. I put my Travelex Eurocard in the ATM to get a balance. In Australian money.  I then went into the Building Society office and proceeded to apply to have the money
transferred into my Wide Bay account.  The young lady rang Brisbane Travelex to find out how long it would take to get the money transferred.  She had told me they have been taking three weeks plus. There were a backlog of claims.

She suggested I go to money exchange at Harvey TravelWorld in Mackay.   She rang them through at the head office and they told her they could not give out that much in cash, but they could write a cheque. 
I said that would be better.

I arrived at Harvey's Travel World money exchange.   She started to fill forms out.  The lady rang the office to get a figure. She told me the amount.  I said please hold proceedings, that's $560 less than the read out receipt from the ATM.   I said I would come back as soon as I saw
a friend, the manager at the Building Society.   I showed the manager and he took me to his chief accountant.

The Wide Bay accountant rang Brisbane and questioned the amount they had provided. The person at your head office  informed them the amount was right. The ATM receipt was wrong.
The reason given is that...  Australian ATM's have a problem reading and calculating foreign currencies. That was why their was a discrepancy of $560 between the amounts in your favour.

I took that as bible, but after talking with other people, and a few businessmen they seemed to think that was not plausible and unacceptable.   This all happened on Friday 10th, 2011, the day after I arrived back in Australia.

I  have now banked the cheque and I would  like a written answer from your company in  the form of a letter or Email, explaining in full the reason for this anomally
An aged pensioner I have much more need of money and do not need these type of "plausible" reasons for "computer hitches" that seem to appear in business from time to time  in this day an age.  The handling of electronic media is hard enough without glitches.

My name is Patrick Deegan and I purchased the Euro Card from your Finance Company (Travelex Limited) through Wide Bay Capricorn/ Mackay Caneland Branch/Account No. [protected]. December 2011 (approx Dec.  7th)

I would like you to give this  some thought before your reply.

I have previously had problems with your company (June/July 2004 in Calgary Canada) and I am prepared to take this to  the media. They are particularly interested because of this being a second time I have  had cause for complaint.
 
In that case you double dipped me twice from memory, (and then told me you could do nothing  to help for 10 days), by then I would have been back in Australia, causing me much grief, as I was short of money and visiting a late ill friend. 
That amount was supposed to be $300 Canadian Dollars, you took $600.

It would have been nice to have purchased my 3  children duty free  gifts that I had budgeted for, but sadly because of you mistake that did not happen.

Now, I have already  approached the TV media.  I feel I should give  you a chance to state the case properly.  They are awaiting my return.

I have no doubt  the public will be interested in the vulnerability of our ATMs.

Feel free to ask me for the proof.
I have the ATM receipt and a transaction receipt Card Return (1=retain) :  0. 
Obtained. Balance Enquiry…   Record No. 2210.  (My birth date: 22-10-1944, 2210).

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2:07 pm EST
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Travelex Currency Services cheat customer

I sold 7321 rmb and 2200 hongkong dollars in one transation and another 305 rmb in a second transaction for usd to the travelex in the seatac international airport on feb 13th.
I ask the teller if the rate you were offering for rmb was 6.6 to one usd as I knew that was about the current rate and there was no board with your current rates. The teller told me yes and exchanged my money.
Later after looking at my receipt I found that the rate I was given was 7.4 not the 6.6 that I was promised, I was lied to by your employee and I was cheated out of 200 usd.
I called the store to ask for a refund and was told to call the store manager and was given his number. I tried calling the manager several times but there was no answer.
I called again the next day and was told by the manager that refunds could only be given the same day, I explained that the teller had lied to me and that I had tried to get the refund the same day but could not get through to him. He told me there was nothing he could do and I could exchange my money back in a new transaction with their current rate, I refused because I would only lose even more money if I did that. I continued to try to reason with the manager but he hung up on me. I have never received such bad service in my whole life. I would like a refund that it all, I was lied to, cheated, and treated rudly and I did not get the rate I was promised.

So this company train their employee lie to their customers, and try their best to make up any excuses so that they can refuse to refund to you.

Be smart, use ATM card can save you a ton!

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TOregon
Hill, US
Jan 04, 2014 5:35 am EST
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Never use Travelex.
Their service fee is very high. But that is not my point.
They cheat the currency rate extremely unfair way.
I exchanged US dollar $200 to Canadian dollar and got only C$179.85 on December 21st, 2013.
The clerk cheated using different exchange rate of 1.0649 instead of something like 0.94 - completely opposite way.

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Ngawur
Lowell, US
May 14, 2011 3:05 pm EDT

Never use Travelex. They promised next day delivery of a purchase of 1000 euros, but did not explain that they apply an additional security screening to transactions above a certain amount (they did not specify what amount). The next day, they called to ask me security questions; but told me I could not receive the currency when promised. Since my flight was going to be that night, I cancelled the order. Travelex had authorized a charge against my bank account, but had not processed the completed order. However, those funds are tied up in my bank account -- unusable -- for at least a few days while Travelex reverses their hold on those funds. All it takes from them is a phone call to my bank, and my bank will free up the funds. Travelex sent me a confirmation email saying I could contact them at the given number on Saturday; but when I called the service number, their office was said to be only open on Monday-Friday. Two broken assurances in one day, and my money held hostage; never use Travelex.

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Mabrouk
, AE
May 09, 2011 2:49 pm EDT

Just been cheated by Travelex for $300. After delaying a payment I tried to do through them, they returned my money and withheld $300. Cheap...Never again!

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Mabrouk
, AE
May 09, 2011 2:45 pm EDT

Do not send your money transactions through Travelex. They have just cheated me by withholding $300 for no service at all. Never again!

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12:43 pm EDT
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Travelex Currency Services Scam for employment

BEWARE of emails addressed as Travelex recuriting for employment as stating found your resume on CareerBuilders website. THIS is a SCAM, Travelex documents being sent to seem you are being contacted by HR dept to include a form for direct deposit to be used to pay for your employment. Do not fall into opening a new account or giving your bank account information for a current bank account because they will advise they will deposit money to your account so you can send a Western Union to a client as part of training and than that is when you are scammed because the money deposited that you are requested to withdraw & send via Western Union to someone you don't know turns out not to ever be deposited so you are left owing the bank for the money you withdrew & sent via Western Union.

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Travelex Currency Services Travelex company name being used for scam

BEWARE of emails addressed as Travelex recuriting for employment as stating found your resume on CareerBuilders website. THIS is a SCAM, Travelex documents being sent to seem you are being contacted by HR dept to include a form for direct deposit to be used to pay for your employment. Do not fall into opening a new account or giving your bank account information for a current bank account because they will advise they will deposit money to your account so you can send a Western Union to a client as part of training and than that is when you are scammed because the money deposited that you are requested to withdraw & send via Western Union to someone you don't know turns out not to ever be deposited so you are left owing the bank for the money you withdrew & sent via Western Union.

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whitephoen1x
, GB
Mar 31, 2011 6:29 pm EDT
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Hello ALL,
BEWARE TO THIS PERSON MR. USMAN ADAM HE IS SCAMMER!
HERE EMAIL ADDRESS: usman.adam3@gmail.com
YahooMail: usmaniya87@yahoo.com
He said that i am going to ship the item to his grandson:, After the 8 days of deal to USMAN ADAM i said PAYMENT FIRST BEFORE I AM GOING TO SHIP THE ITEM..Then USMAN ADAM ask me WHAT is my Bank Details, My Fullname/Address then i give it to him.Then he email me he said "i have make the payment, here is the receipt for the payment i was given from the western union, so please get the item ship." WHEN i open the receipt the DATE is 2004.
im so Disappointed to this scammer.
This is the FAKE ADDRESS USMAN ADAM USING:
USMAN ADAM tell me that this address i will going to ship the item but it is FAKE!
BEWARE to this ADDRESS:
Name: malvin dave,
Address: 21 itelorun street ijeshatedo,
city: surulere,
State: Lagos,
Country: Nigeria,
Zip code: 23401,

Thanks,
Whitephoen1x

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whitephoen1x
, GB
Mar 31, 2011 4:46 pm EDT
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BEWARE TO THE NAME OF DR.USMAN ADAM HE IS SCAMMER!

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Leannie
grass valley , US
Oct 06, 2009 6:57 pm EDT

Daisy, urdialized and all...

I just received the exact same email on 9/30/09! You're right about the "too good to be true" thing. Sheesh!
Glad I have Google to search for this kind of info, and that I am smart enough to have taken the time TO search for it!

Before finding this post, I replied back to the company with my initial skepticism asking for more verifying information and the "recruiter" replied back immediately with more links and company info, but pretty vague info at that. I was intrigued and almost near falling for it, when I found this. THANK YOU THANK YOU THANK YOU "urdialized" for your post!

PS: I am soooo dumbfounded by these scams on Careerbuilders... as now I am getting another "too good to be true" offer from a company called NVIDIA as well. Heard of that one? Sheesh!

BEWARE ALL SMART CAREER MINDED PEOPLE! ATTACHED IS THE LETTER TO BE CAREFUL OF FALLING FOR FROM TRAVELEX: Sent by Jennifer Howe [directemployer@careerstravelex.com] --- (COPIED BELOW, IF CANT SEE ATTACHMENT:

From: Jennifer Howe [directemployer@careerstravelex.com]
Sent: Wednesday, September 30, 2009 4:32 PM
To:
Subject: CareerBuilder: (Your Name) open vacancy at Travelex UK Limited

Dear (Your Name)
We found your resume on Employee-CareerBuilder web site and after reviewing your resume concluded that you could be a positive match to a few of positions available at Travelex UK Limited in California, Texas and Illinois.
There are couple couple positions listed below you might be qualifying for:

- Customer Service manager
- Mail distribution coordinator
- Sales operator
- Payment processing coordinator
- Payment collection coordinator

All positions open in our new eCommerce section. You don't need any special education in services or finances, company provides free training course to cover all aspects of available positions.

Guaranteed base salary package for all positions starts from $3, 100 monthly, include Weekends with holidays, Medical and Dental coverage and other benefits. There is full-time and part-time positions available.

These positions are local office or home based due to our new employees program.

(Your Name), if you are interested, please email back to me and i will send you detailed information about our company and open vacancies.

Jennifer Howe,
Company Direct Employer, Travelex UK Limited Registered Number [protected]

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Daisy Mariposa
Mission Viejo, US
Sep 30, 2009 7:51 pm EDT

I received a e-mail yesterday (9/29/2009) that purportedly was from Travelex. They said they found my resume on CareerBuilder, just as "urdialezd" posted. I replied, asking for more information. The response I received today falls into the "if it seems too good to be true, it probably is" category. The monthly wage quoted for full-time work was $3100, but it wasn't specified for which of the three types of job openings this salary was purported to be. The benefits were exceptionally good. I replied, asking for more information since they never explained what the duties of any of the positions were. I was very suspicious, so I searched on "Travelex + scam" and found urdialezd's post. I'll write again if I receive another reply. This sounds like a more sophisticated version of the "Nigerian scam" to me.

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Travelex Currency Services Horrible exchange rate

I called Travelex Money Transfer to ask them if they charge a commission fee when they exchange currency. They said they don't. They also told me that they will not charge a service fee on my money. I had to ask my friend to exchange 1100 US dollars for me because I was very busy that day. When he came back, I saw the receipt and couldn't believe that they gave me 9.49 pesos to one US dollar. I checked online at the current exchange rate and it was 10.78 pesos to the dollar. I calculated how much money I lost in the transaction and it came out to be $134.00! Do not go to travelex. If they did not charge me commission or a service fee, I have no idea what they charged me for.

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NIG23A
, AU
May 05, 2019 5:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Foolishly we went to Travelex at Melbourne Airport to change Aussie dollars into Vietnamese Dong without having first checked on the exchange rate.
Only later did we discover that to change $2053 Travelex took $522 - yes 25%. This is tantamount to legalised theft.
When we contacted them they gave us some nonsense about the price of "moving or clearing this currency" . How much can it cost to clear Aussie dollars in Australia!
Our advice is to steer clear of Travelex at all costs.

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Markamp
, CA
Nov 14, 2018 9:30 pm EST

Beware - do nor exchange your hard earned miney here! ridiculously high exchange rate - do yourself a favour - go to bank. bank rate 1.47 their rate 1.73? 20% higher?

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Sevrin Crawford
, US
May 17, 2018 7:39 am EDT

I was on holiday in the USA from South Africa with USD travelers cheques from Travelex I chose to use these as they had been sitting around in the safe and also I had, had fraud committed on my traveler cash card. Travelex took it on themselves to bounce all my travelers cheques costing me over 300 USD in bank charges and I now have to pay all that money back to the USA suppliers in cash so again I have more banking fees thanks to Travelex. They have TOTALLY distroyed my holiday the worst is they now expect me to express post these copies of the travelers Cheques to them at another cost and they will exchange and deposit them at another 5% cost this is over and above the original cost for purchasing them. I would also like to point out that you cant get hold of any one out side of British hours and those you do get hold of should not be in the positions that they are in as they are as useful as camera to a blind man. Who in there right mind has an international company that takes responsibility for peoples abroad travels and functions with limited contact (contact available only in British hours, those one does get to speak to in a call centre hardly speak english and are more worried about speaking them listening).

Do everyone a favour and close your company its no worth the time and space it occupies I know for a fact I will never make use of any of their services again and I will ban the use of their services across all six of the companies I own. I will also gladly share the experience I have had among the other business owners I know.

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Ken421
, US
May 31, 2017 8:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I sent ~800USD worth of "foreign" money to the Travelex Louisville KY office to sell to them for USDs. I included a breakdown of the USD value based on the then current exchange rate. After no response for ~4 weeks i started calling Travelex. Finally was able to talk to Jame in the UK.
He looked into it and apparently the Louisville office didn't know what to do because I had included the true value of the currency. So I guess they planned to keep my currency without giving any USD for it in exchange. (100% processing fee ! ) I am now waiting for Jame to call back with what they will offer in USD for this currency . I am sure I will have to call Jame as they never return phone calls. Stay tuned...

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Lisa Stover Rigaki
, US
Jul 21, 2016 4:44 am EDT

My daughter just cash 200 euros for us dollars. She was told there would be an 8;00 fee, but she did nit realize the exchange instead of being 220 in dollars she was givev188.

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HarrietteF
Louisville, US
Mar 11, 2015 4:24 pm EDT

I had what seemed a pretty straightforward request. I called and arranged for some Brazilian currency before I left the country. I didn't want to get their minimum, but I decided to go ahead with it. They told me to be home for delivery and after waiting several days, anxiously making sure someone was home, I finally called. They then told me my request had been rejected. Since I have more than adequate credit available for the funds, and the card was at my address, I was pretty upset. They could give me no reason why it had been rejected and why I didn't get either an e mail confirmation of rejection, although my order was in the system. Essentially they left me high and dry, with the standard "We're sorry for the inconvenience" two days before the trip. Pretty bad.

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Patty80926
Colorado Springs, US
Aug 25, 2014 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I feel so violated! I didn't know what a big rip-off I was walking in to at my trusted bank branch. I though I was AT my bank! I went in to my bank to exchange some American dollars for Euros before heading out on vacation. I was assured that when I returned with my unused Euros within 90 days, as long as I returned with my receipt from the first transaction, I wouldn't be charged any fees or transaction penalties! She said that if the Euro to Dollar rate changed, I, of course would pay the going rate. Okay. I didn't have a problem with that. But when I returned 370 Euros, boy did I get ripped off! I bought them at the EXACT rate on the internet. $1.40 per Euro. Now I expected to receive the common standard rate $1.32, because I understand the dollar gained a little ground against the Euro and I lost $29.60. But when she handed me my money, I thought it seemed less than I expected, so I calculated it out while I was still in the bank lobby. I lost $69.47! I guess they charged me the going rate, but when I returned the leftovers, they kept for themselves 10%. Not a "fee" or a "penalty", just a variant exchange rate for the pleasure of doing business with them. Ha! If it wasn't already past 6 p.m., I'd march back over there and get my Euros back. Cheaters!

I wouldn't mind so much if she hadn't been so reassuring when I left that I would be given the going rate.

Travelex lies and cheats. They are liars and cheaters.

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John Talyor
Salem, US
Apr 07, 2014 5:40 pm EDT

total rip off the slime bag at JFK led me to believe it was just like buying a prepaid debit card and the just made money on the transaction fee. he even was talking about the Bible ! Fu*kin lying ###. 1500 US bought 986 euro My mistake for trusting the slime and not paying attention. I spent 622 US and got Back 560 Us so this picece of [censored] product cost me over $300! Fuc%ers.

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iandsmith
Newcastle, AU
Apr 03, 2012 2:01 am EDT

There has been a fairly extensive survey done on Travelex and others in Australia and it will come as no surprise to this forum to hear that Travelex came out the worst on all fronts. Banks, Building societies, Credit Unions and Travel Centre at Wynyard all came out far better than Travelex.
If you use their website however, the results were totally different. The only problem is that you have to wait three working days to get your money yet, get this, you pick it up from the kiosk where it is the most expensive! Weird but true.

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steveartess
Brighton, GB
Feb 26, 2012 5:13 am EST

I could not agree more that Travelex are ripping us off. I recently traveled to Prague, Czech Republic, and like a lamb to the slaughter took my 440 pounds to Travelex at Terminal 3, Heathrow. I got a rate of 25 Koruna to the pound and without asking they charged me 3.99 for 'Buy Back', which I declined but if I hadn't been listening carefully I would have paid for this unwanted service. On arrival in Prague I noticed dozens of money changers in the city offering 29 or 30 Koruna to the pound, so I started my holiday knowing I had just thrown away 60 pounds of my hard earned cash. I will never use them again, and would urge others to avoid them, they are greedy, money grabbing and unscrupulous.

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