Trail Appliances / Breach of Service Contract
I purchased over $30, 000 worth of premium appliances from Trail for my new home (Wolf, Sub-zero, miele, dacor, etc). All appliances were completely built-in to custom cabinetry. In view of the built-in nature of the installations and the complexity and expense of the products it seemed prudent to purchase the "in home" service contracts offered by Trail and underwritten by Cornerstone Buyer's Protection Plan(now called Cornerstone United). It should be noted that the actual service is provided by a third party Totem Appliance Service. I placed my first service call on August 22, 2008 and as of November 10 have not received any service response. Communication with Trail's customer service dept. has precipitated phone calls from both Cornerstone and the product manufacturer (Dacor) all attempting to convince me to perform the service myself. Calls to Trail's CEO have produced nothing but more delays. They currently are in breach of contract and I am asking for a complete refund of all service contract money at which time I will discharge their contracted responsibilities and arrange service through others myself. I have initiated court action to recover these monies. Trail is one of the worst companies I have ever dealt with. Buyer beware.