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Tower.com / Scam and cheating

1 PA, United States Review updated:
Contact information:
Phone: 1-800-ask-tower

I preordered a music cd from tower.com which was scheduled for release on 07-15-08 at $10.99. Tower automatically charges your debit/credit card, not when your order actually ships. While checking to see if it had shipped several days ago (which it hadn't) I found the EXACT same cd, the very same cd in every respect - matching upc and all, already in stock on tower for about two dollars more, while my order still hadn't shipped. Very strange. Then, on the release date for the cd, the item I preordered in good faith is listed as "not available for sale on tower.com", while, of course, they were happily selling the cd elsewhere on the site and still in stock. I phoned tower and although the operator understood my situation, he would not send the cd. Again people, this is exactly the item I preordered and paid for in advance. The phone rep canceled my order and said I could order it again, but at the higher price. And I can expect to wait 5-7 days before my debit card is refunded. I couldn't order the cd again due to lack of funds, and wouldn't have anyway. Not from them.

To recap: I preordered a cd, an item I paid for in advance, and they refused to send it to me. Does this make any sense? A cd is such a small thing to worry about, granted. But the very fact that my item is in their hands and they're inexplicably not mailing it to me is at best incompetent disrespect, at worst ###ic and utterly appalling business. I've been a customer for about a decade and spent over $500 from tower just this year.

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Comments

  • Sa
      11th of Mar, 2009
    0 Votes
    Tower.com - Unauthorized billing
    Tower.com
    United States
    tower.com

    I ordered Alice Nine 2 CD set for Xmas present, when it was opened there was only 1 CD (no music) for 32.95. It took two tries to even get a Return Number, now I'm being told that it can take up to 60 or 90 days to get my refund. What a ripoff and such a disappoint to the person who was supposed to get the gift. I'll never order from Tower.com again.

  • Bs
      23rd of Mar, 2009
    0 Votes

    I ordered a Nick Lowe CD/DVD from Tower.com and also received the wrong item. I was also told that it would take 2 to 3 months for a refund. I waited over 1/2 on phone to speak to someone and when I tried to ask them a question they hung up on me. Terrible service.

  • Lo
      11th of Nov, 2009
    0 Votes

    My 71.00 order was never delivered and they won't responmd to any of my follow ups! Terrible, terrible. AVOID!!!

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