Ton-Top Store reviews and complaints

Good afternoon, concern the order :[protected]
The cable doesn't funktion, I let you a video to show you the problem attached on this complaint.
I hope you will find me a quickly solution.
thank you.

I was told to send my video here instead of through disputes. I made a purchase through AliExpress mobile. Recieved a broken product from the seller. Contacted them and they said send the video proof to a weird email [protected]@qq.com.
I sent the video and notified I had sent. They did not reply.
Days later they then said to send to complaint portal. I don't know why... so provided below is video proof of product and snapshots of the conversation. Hope to receive a response soon. Thank you.

Seller: Ton-Top Store
Product Name: kebidu Portable Wireless Bluetooth Speaker Mini Mushroom Waterproof Stereo Speaker Music Player for Xiaomi iPhone for Android
Order #: [protected]