Ticketoffices.com — tickets
I bought tickets to an event a 9 hour drive away from my home (I'm from Canada, event was in the US). I accepted the fact that I was buying expensive third party scalped tickets because the event was sold out (due to said scalpers), but that's a whole other issue :(
Anyway, I paid for VERY expensive tickets right near the stage. It was a delayed ticket release so I only received my tickets 72 hours before the show. The problem? They sent me TERRIBLE tickets, far from the stage.
I called as soon as I realized what happened. The customer service agent said they would call the seller to see if the "wrong tickets had been uploaded". Fine. 24 hours go by, then 48 and the seller conveniently just "isn't getting back to them".
In the meantime I booked a hotel, car, and the whole POINT of the trip was this show. The worst part? There was a table with 6 available seats, 2 tables over, but they REFUSED to help me by cancelling my order so I could but those.
I ended up in tears multiple times calling from both Canada and the US.
I ended up having to spend about 4 hours in total in stressful phone calls, re-explaining all the garbage I had been dealing with, for FRAIDULENT tickets. I wasted an hour of my trip pulled over at a truck stop begging them to cancel my order or switch it to the table that was similar. They REFUSED to help me at ALL. I wasted all my cell phone's roaming time and was almost late to the show because of this crap.
Be aware - the "100% Buyer Guarantee" means they will get you tickets 1 HOUR minimum before your event begins. That's ridiculous!
I can go on but you get the point. Oh and guess what? As I KNEW, they DID NOT have the tickets I purchased, and after harassing them for days, with only a few hours to the show time, they FINALLY gave me the transfer over to the other tickets (which were now CHEAPER THAN I PAID FOR MY ORIGINAL ORDER BUT JUST AS GOOD!) The worst part? The other 4 tickets never sold, so they put me through all that garbage for no reason.
Unbelievably BAD customer service.
PS if they won't tell you who their "seller" is, it is almost certainly VIVID SEATS so try calling them directly if you are having problems with them "getting in touch with the seller".
Avoid, avoid, avoid this company like the plague! Go for Stubhub if you have to buy third party tickets.
Tracy kyle's Response, Aug 07, 2019
Should be illegal activity
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