SUBMIT A COMPLAINT / Very much a disappointment!

Tiburon, CA, United States
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I am extremely disappointed about my experience with TheRealReal. I received a payment confirmation email and my tracking number. Several weeks later I received my order, but was very upset, because some items arrived damaged. When I opened the package I found out that some items were not wrapped. They were all thrown into a cardboard box without any kind of wrapping! This is a huge loss for me financially. I spent over $200 and received items that are damaged beyond repair. I cannot believe this even happened! The complete lack of care throughout this entire process is absolutely disgusting!

Feb 10, 2016

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