I have recent run in with the copany. While completing an online survey, we came across the 14-day free-trial pack offer for $2.87. We receievd the package with no information (about how to return, trial period length, actual charge) with the package. After 3 days from the receipt of the package, I saw $78.41 on my credit card.
I called and was told that it is 8th day from the order (which is the trial period, it was not mentioned before) and 78.71 is the charge, which again was never mentioned. They said they emailed me the terms and condition when they shipped, which I never receieved. But now I get cancellation email from them, which shows that the email works, and they never sent the trems and condition email before.
I now cannot return the product and the charge is not refundable. I have called FTC and let them know this. I also called my credict card and disputed the charge. They said they are going to investigate it. I also complained with Delaware State Attorney General's customer potection cell.
I have talked to company reps repeatedly, and emailed them. They are adamant about not refunding.
They are practising unfair means to dupe customers. Particularly their claimed 8-day trial period ( I never was told about it before) from the time THE ORDRE WAS PLACED, NOT WHEN SHIPPED, or WHEN RECEIVED was disingenuous. From the emails here, it is clear they are in the business to lure unsuspecting customers into a trap.
This company should be closed down.