The Scooter Store / No weekend service - design problems
No repair service on the weekends, tired several times to contact anyone to fix a problem & was not able, then was told Monday it would be a couple of business days before receiving a call back. - Not good.
The recharge plug for the Jazzy is a three pin xlr connector that plugs into a port under the controller, impossible for my grandmother to reach or manipulate, and difficult for me, and of course it is the source of our current problem. Grandmother tried to unplug it in the middle of the night to go to the bathroom and broke off two of the three pins in the port under the arm, so the chair can not be recharged and has been useless for the last two days...this ongoing issue the her not being able to plug the chair's recharger in at night is keeping the chair from getting a full charge.
Other problems, the foot rest is not easily lifted or pushed down, it requires bending over so low my Grandmother's head is nearly between her knees so she has taken to not using the foot rest, (which I protest each time I see her causing tension) allowing her feet to dangle which intern results in slumping poster and is inflaming pain in her lower back which is getting progressively worse.
This the chair's seat is equipped with a swivel, but the lever to release the swivel’s lock is below the right arm rest, hard to get to, then once it is released she had issues moving herself to exit the chair from over the wheel (perpendicular to the foot rest). Lending to this problem is that there are a couple of positions that the chair's seat locks into (over the foot rest, half way between the foot rest & wheel, over the wheel), working her way through the intermediate position half way between the foot rest and wheel increases her difficulty turning the chair from the normal drive position with the foot rest to a dismounting position over a wheel.
I believe there are some easy fixes to these problems, but when I contacted both the Scooter Store & Pride [protected]) the chairs manufacturer seeking a resolution to the short comings, the Scooter Store directed me to Pride and vice versa. When I asked to speak with a designer at Pride I was dismissed as if I was asking for something completely unrealistic ...I will not do the modifications myself for fear of voiding any warranty.
In closing, the chair is good for what it is, however it is not as user friendly as the marketing would have you believe, nor are any of the issues I have mentioned above addressed in the instruction given by the person delivering the chair.
More The Scooter Store Complaints & Reviews
- The Scooter Store - Jazzy 1170/Power Wheel Chair 
- The Scooter Store - Don't live up to their promises 
- The Scooter Store - Crooks
- The Scooter Store - compliment 
- The Scooter Store - Poor Service and Products 
- The Scooter Store - Jazzy Pulse 6 
- The Scooter Store - Poor Repair Service 
- The Scooter Store - delivered the wrong chair
- The Scooter Store - Jazzy Chair HD 
- The Scooter Store - Service after the Sale