The Birdhouse Barn reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about The Birdhouse Barn
Welcome to our customer reviews and complaints page for The Birdhouse Barn. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with The Birdhouse Barn.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used The Birdhouse Barn's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Do Not Waste Your Time
For anyone Googling The Birdhouse Barn or Fred Heartley who ended up here, PLEASE do your research and don't go through what I just did. Look up his terrible Better Business Bureau record and look at the complaints on this website as well. Fred is not some elderly man who builds birdhouse as a hobby; he is a 24-year-old kid who will do nothing but lie and give excuses. FIND SOMEONE ELSE! I placed an order for a custom birdhouse to be built as a replica of my parents' house as a Christmas gift for them. I placed the order in October after emailing with Fred Heartley for a few months, with his promise that it would be completed by Christmas. He was paid in full at that time - $480. I didn't hear anything from him until I emailed him to ask him about the progress a few weeks before Christmas. It was then that he told me he wouldn't have it done in time. I was incredibly upset, but I still wanted it so I agreed to a receipt date of January 5. Of course, that date came and went and he didn't have it done (and again, didn't comminicate with me about it). I asked for a picture over 10 times and never received a single one. He ended up changing the delivery date a total of 5 times. I finally contacted the Better Business Bureau. After 3 months of waiting as he has my money, 6 different false dates and not a single picture of it, I got an email from him that he has decided he likes MY birdhouse so much that he's keeping it and canceling my order. I immediately contacted my credit card company & PayPal. PayPal told me since it was over 90 days, there was nothing they could do. But, since I placed the order through my credit card using PayPal, my credit card company would allow me to dispute it. If I had waited any longer or done this through my bank account, I couldn't have even gotten my money back. I don't know if that's part of his plan or not. I have also filed a claim against him with the Attorney General's Office in West Virginia. I don't want him to be able to do to anyone se what he did to me. PLEASE don't go through what I've been through. Find someone good and reliable and don't waste your time with this kid.
Custom Birdhouse
I sent pictures of my first custom birdhouse as well as pictures of my actual house to make sure this guy could do it. He said absolutely, he can make it no problem. He said approx. 6-8 weeks for $525. I received the Birdhouse 16 weeks later with multiple emails about why it hadn't shipped yet. Always an excuse. When I received this "custom birdhouse" I could have built one of this magnitude. I'm intermediate wood worker and this guy wasn't any better than I. I spent another week fixing the birdhouse to make it into something that looked half-way decent. I would save your money and pay for quality and service. DO NOT USE THIS PLACE, for a custom birdhouse! If you do, I warned you!
I am having the exact same problems as the 2 previous posts. I placed my order on 10/13 with a promise of a Christmas delivery. He has now changed the date 6 times and only when I inquire as to when it will be completed. He never communicated with me that it would be late. He is full of excuses and lies. I have asked for a picture of the product I paid $500 for over 10 times and he refuses to send one. I finally got so frustrated, I called my credit card company and disputed the charges. A good Christmas gift idea has turned into a nightmare. Take my advice and go with someone else!
I am going through the same stuff with this guy was told 6 different times it has shipped even given me a tracking number but still nothing
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