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12/11/2017
To: American Home Shield
From: Craig Chrzanowski
15052 E. Mustang, Fountain Hills
Arizona 85268
Agreement #[protected]
Subject: American Home Shield Contractor complaint
The below letter details a complaint on American Home Shield Contractor Sweet Mountain Air. I request American Home Shield completes the repair on my Heat Pump at no cost to me. As you review the below documentation you will see the consistently poor and unreasonable service David Sweet owner of Sweet Mountain Air one of your contractors has performed at my residnece.
SWEET MOUNTAIN AIR
11337 E SAVANNAH AVE
MESA, AZ85212- Maricopa County
[protected]
Owner: David Sweet
SWEET MOUNTAIN AIR in MESA, AZ - Maricopa County is a business listed in the categories Refrigeration Contractors, Plumbing Contractors, Heating & Air-Conditioning Contractors, Air Conditioning & Heating Repair, Miscellaneous Services Related To Plumbing, Heating, And Air Conditioning, Plumbing, Heating, Air Conditioning, Commercial And Industrial Machinery And Equipment (Except Automotive And Electronic) Repair And Maintenance, Air Conditioning Equipment Repair, Plumbing Contractors By Name (Except Franchise), Refrigeration & Air Conditioning Repair, Air Conditioning Equipment & Systems Repair & Service and Plumbing, Heating, Air-Conditioning.
5/29/15 David Sweet owner of Sweet Mountain Air came out to our residence located at 15052 E. Mustang Fountain Hills AZ 85268 on an air conditioning repair request from American Home Sheild. He convinced me to replace my current AC/Heater with a Goodman 2 ton split system heat pump at a cost of $3, 500.00
10/5/15 Request to David Sweet to repair Freon leak
12/30/15 Sweet repairs Freon leak
2/8/16 request to repair another Freon leak
2/13/16 2nd request to repair Freon leak no show for appointment
2/18/16 Heater not working
12/21/16 2nd request heater not working repaired by Sweet who makes a commitment to return and figure out why unit continually has problems functioning properly.
2/14/17 request to Sweet to return and keep his commitment to repair unit
3/9/17 2nd request
3/17/17 3rd requst
3/22/17 Sweet responds to residence and claims to make repairs
6/23//17 AC not working Sweet responds and makes repair
12/7/17 Heater not working Sweet does not respond to e mails or phone messages
12/8/17 Request to American Home Shield to repair Heater
12/11/17 American Home shield sends out AC repair who relates there is a Freon leak request an additional $250.00 plus $75.00 deductible. Told to hold off on repair
E Mail Documentation
Subject: Fwd: Chrzanowski AC/ Heater once again not working
From: chrz299
To: sweetmountainair
Date: Thu, Dec 7, 2017 11:10 am
Mr. Sweet,
I turned on the heater today to see if it worked, as usual it did not. This is the third winter since you installed this unit that I need to have it fixed. This also applies to multiple times of request for repair of the AC Unit. Is this a bad Unit or was it improperly installed? Please contact me ASAP. Below was my last e mail to you before you came out and repaired the AC.
Craig Chrzanowski
15052 E. Mustang
Fountain Hills AZ
[protected]
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Fri, Jun 23, 2017 1:15 pm
Subject: Chrzanowski AC once again not working
Mr. Sweet in March I made an appointment with you to come out and make sure the AC unit you installed would work when the weather turned hot. You did not show up. It will not get below 80 degrees and there is little air coming out of the vents. This is beyond ridiculous for a new unit to have so many problems. I have kept all of our e mail exchanges and history on the unit. If I do not hear from you today I will be contacting Home Shield and explain what occurred, you may not care. If that is the case I will be filing a case with the Arizona Registrar of Contractors. I have had more than enough patience with you, it is now up to you on how you want this to go.
Craig Chrzanowski
15052 E. Mustang
Fountain Hills AZ
[protected]
Re: Chrzanowski AC once again not working
From: chrz299
To: sweetmountainair ; jchrz58
Date: Fri, Jun 23, 2017 3:56 pm
Ok will do, in the meantime I found ice on the copper hose going into the house from the outside unit. I hosed the ice off and turned the heat on for an hour. I then turned it back to AC and it is now blowing colder air into the house but still has not got below 80.
-----Original Message-----
From: Sweet Mountain Air
To: chrz299
Sent: Fri, Jun 23, 2017 2:12 pm
Subject: Re: Chrzanowski AC once again not working
You can call AHS and setup a service call. This way you can get service right away. As soon as I get the work order I will call and set the appointment.
David Sweet
Sent from my iPhone
On Jun 23, 2017, at 1:15 PM, [protected]@aol.com wrote:
Mr. Sweet in March I made an appointment with you to come out and make sure the AC unit you installed would work when the weather turned hot. You did not show up. It will not get below 80 degrees and there is little air coming out of the vents. This is beyond ridiculous for a new unit to have so many problems. I have kept all of our e mail exchanges and history on the unit. If I do not hear from you today I will be contacting Home Shield and explain what occurred, you may not care. If that is the case I will be filing a case with the Arizona Registrar of Contractors. I have had more than enough patience with you, it is now up to you on how you want this to go.
Craig Chrzanowski
15052 E. Mustang
Fountain Hills AZ
[protected]
Subject: Re: Chrzanowski Ac Are you available? 4th request
From: chrz299
To: sweetmountainair ; jchrz58
Date: Fri, Mar 17, 2017 10:43 am
I will be out of town but my wife Jodi will be here. Her cell is [protected]. Thank you.
-----Original Message-----
From: Sweet Mountain Air
To: chrz299
Sent: Fri, Mar 17, 2017 10:29 am
Subject: Re: Chrzanowski Ac Are you available? 4th request
I can be there Wednesday March 22 9-1
Sent from my iPhone
On Mar 17, 2017, at 10:24 AM, [protected]@aol.com wrote:
Dave if your not in business anymore or have no intentions on fulfilling your commitment let me know.
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Thu, Mar 9, 2017 8:57 am
Subject: Re: Chrzanowski Ac Are you available? 3rd request
Dave still have not heard back from you please contact me.
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Mon, Feb 27, 2017 12:18 pm
Subject: Fwd: Chrzanowski Ac Are you available?
Dave we are home until Friday March 10. It would be great if you could figure out what the problem is with the AC system you in stalled. Thanks
Craig
[protected]
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Tue, Feb 14, 2017 12:51 pm
Subject: Chrzanowski Ac
Dave just a reminder we are into February and as we discussed you were going to come out this month and try to figure out what the problem is with the Unit you installed. I did notice outside on the concrete by the compressor there is an oil type stain that is new. We used the heat for about a week since you were last out and it worked but I don't want to run into problems once your busy season picks up. We are back and forth between Mexico, but I would give you access to our house when we are gone if we are not in town when you are available.
Re: Chrzanowski Ac Are you available? 3rd request
From: chrz299
To: sweetmountainair
Date: Thu, Mar 9, 2017 8:57 am
Dave still have not heard back from you please contact me.
2017 12:18 pm
Subject: Fwd: Chrzanowski Ac Are you available?
Dave we are home until Friday March 10. It would be great if you could figure out what the problem is with the AC system you in stalled. Thanks
Craig
[protected]
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Tue, Feb 14, 2017 12:51 pm
Subject: Chrzanowski Ac
Dave just a reminder we are into February and as we discussed you were going to come out this month and try to figure out what the problem is with the Unit you installed. I did notice outside on the concrete by the compressor there is an oil type stain that is new. We used the heat for about a week since you were last out and it worked but I don't want to run into problems once your busy season picks up. We are back and forth between Mexico, but I would give you access to our house when we are gone if we are not in town when you are available.
Craig Chrzanowski
15052 E. Mustang
Fountain Hills
[protected]
Craig Chrzanowski
Subject: Are you still in business?
From: chrz299
To: sweetmountainair
Date: Wed, Dec 21, 2016 11:34 am
David this the second e mail request reference our non working heater that you installed on 5/29/15. As you can see by the e mails below this unit has had multiple problems. I have also left a voice mail for you which you have not returned. When trying to find your phone number I read the Yelp reviews of your business, not good. I have not had these negative experiences with you other than it is very difficult to contact you. If I do not hear from you I will contact Home Warranty for repairs.
Craig Chrzanowski
[protected]
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Sun, Dec 18, 2016 1:35 pm
Subject: Re: AC you installed is not working 2 nd request
David we just got home from Penasco this morning and tried to turn the heater on in the unit you installed, it only blows slightly warm air. We had the same problem last year as the below e mails reflect. Is there anything I can do to get the heat working, if not I will need your help. This has been a problem unit since shortly after installation. Please let me know .
Craig Chrzanowki
15052 E. Mustang
Fountain Hills
[protected]
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Tue, Feb 16, 2016 12:36 pm
Subject: Re: AC you installed is not working 2 nd request
Mr. Sweet this is a reminder about your appointment today we have been waiting.
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Sat, Feb 13, 2016 10:54 am
Subject: Re: AC you installed is not working 2 nd request
great thank you
-----Original Message-----
From: Sweet Mountain Air
To: chrz299
Sent: Fri, Feb 12, 2016 7:38 pm
Subject: Re: AC you installed is not working 2 nd request
Ok I'll scheduled you for Tuesday 9am-1pm.
Sent from my iPhone
On Feb 12, 2016, at 7:29 PM, [protected]@aol.com wrote:
Please respond
-----Original Message-----
From: chrz299
To: sweetmountainair
Sent: Mon, Feb 8, 2016 7:15 pm
Subject: Re: AC you installed is not working
David, I sent you another e mail the freon is still leaking onto the concrete by the compressor please respond.
-----Original Message-----
From: Sweet Mountain Air
To: chrz299
Sent: Wed, Dec 30, 2015 10:35 am
Subject: Re: AC you installed is not working
All set. I found a small freon leak and made a repair.
David
Sent from my iPhone
On Dec 29, 2015, at 11:48 AM, [protected]@aol.com wrote:
thanks, try calling Jodi's phone first we have Mexican service and it will be a local call for you.
-----Original Message-----
From: Sweet Mountain Air
To: chrz299
Sent: Tue, Dec 29, 2015 11:42 am
Subject: Re: AC you installed is not working
Right on I'll email y'all when I figure out what's going on.
David
Sent from my iPhone
On Dec 29, 2015, at 11:41 AM, [protected]@aol.com wrote:
Great, since we are still in Penasco I can give you the code to go inside. The key pad is on the left side of the garage door, the code is 02990. Once inside of the garage there is a Tommy Bahamas cooler next to the door there is a key inside, it is the blue sparkly key. Please lock up when you are finished. Jodi will have her phone on if there are any issues. [protected]
Happy New Year
Craig
-----Original Message-----
From: Sweet Mountain Air
To: chrz299
Sent: Tue, Dec 29, 2015 11:35 am
Subject: Re: AC you installed is not working
I can be there tomorrow between 9am-1pm.
David
Sent from my iPhone
On Dec 29, 2015, at 11:12 AM, [protected]@aol.com wrote:
Mr. Sweet you never responded to my e mail or voice mails. Last week when we came home to Fountain Hills we tried to use the Heater you installed and it blew cold air. The unit does no cool of heat. We are currently in Penasco so please respond to this e mail so I can make an appointment with you to fix or unit.
Craig and Jodi Chrzanowski
15052 E. Mustang
Fountain Hills AZ 85268
Jodi C480-650-2577
Craig C [protected]
-----Original Message-----
From: chrz299
To: info ; jchrz58
Sent: Fri, Oct 16, 2015 2:56 pm
Subject: Re: AC you installed is not working
Mr. Sweet, you responded to this e mail with a phone call and set up an appointment for today 10/16/15 between 10:00 AM and 2:00 PM, You said you would call when you were close. You never made this appointment. We came home early from our condo in Puerto Penasco to be available so you could fix the AC. Please respond.
Craig
[protected]
-----Original Message-----
From: chrz299
To: info ; jchrz58
Sent: Mon, Oct 5, 2015 10:59 am
Subject: AC you installed is not working
Mr. Sweet, you installed a 2 ton Goodman Heat pump split system at our house on 5/29/15. Our information is below. Over the last two weeks the system will not cool below 80 degrees. My wife Jodi left two messages for you last week but never received a phone call. I tried your voice mail today and was advised your mailbox is full. I hope all is well. Please contact us.
Craig and Jodi Chrzanowski
15052 E. Mustang
Fountain Hills AZ 85268
Jodi C480-650-2577
Craig C [protected]
