Sundance Spas / No customer service
Sundance Spas has no concern for their customer's satisfaction. I ordered a Certa spa from my local dealer on May 28, 2011. Today is July 22, 2011 and still have not received delivery. The sales person quoted a lead time of 4-6 weeks, but after waiting six seeks we were told the factory sent the wrong color spa. The dealer said they could place a rush order and we will have the correct color in three weeks. Well three weeks have passed and still no spa. I have contacted the dealer and Sundance, and neither can gave me a firm delivery date. Sundance would only say they have no control over their dealers and that the spa "should" ship next week. I expressed my dissatisfaction with the answers I have received, as well as the exceptionally long wait, and Sundance offered no concern, not even an apology. I will be sure to follow-up here to let everyone know when the spa finally arrives and how it operates. For now, all I can say is find a spa manufacturer that is concerned for their customer's satisfaction. Sundance is not a customer oriented company.
Clarks Summit, PA