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Sundance Spas / No customer service

PA, United States Review updated:

Sundance Spas has no concern for their customer's satisfaction. I ordered a Certa spa from my local dealer on May 28, 2011. Today is July 22, 2011 and still have not received delivery. The sales person quoted a lead time of 4-6 weeks, but after waiting six seeks we were told the factory sent the wrong color spa. The dealer said they could place a rush order and we will have the correct color in three weeks. Well three weeks have passed and still no spa. I have contacted the dealer and Sundance, and neither can gave me a firm delivery date. Sundance would only say they have no control over their dealers and that the spa "should" ship next week. I expressed my dissatisfaction with the answers I have received, as well as the exceptionally long wait, and Sundance offered no concern, not even an apology. I will be sure to follow-up here to let everyone know when the spa finally arrives and how it operates. For now, all I can say is find a spa manufacturer that is concerned for their customer's satisfaction. Sundance is not a customer oriented company.

Tina D
Clarks Summit, PA

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Comments

  • Pi
      Sep 30, 2012

    ok so my Sundance Altma spa is now ten years old what a POS. THIS SPA HAS BEEN TROUBLE SINCE DAY ONE WITH IN A WEEK OF OWNER SHIP THE MOTHER BOARD WHEN OUT 3 MONTHS ANOTHER ONE SUNDANCE SERVICE FROM FACTORY SUCKS
    I HAVE REPLACED MY SELF 6 PUMPS 4 HEATERS 7 OZENATORS 6 AIR PUMPS AND TODAY THE HOSES ARE SPLITING
    SOME MAY SAY ITS TEN YEARS OLD WHAT DO YOU EXPECT. tHIS TUB WAS INSIDE USED BY 2 PEOPLE ONCE A WEEK
    THE FACT IS ALL THIS PLASTIC BE COME BRITTLE WITH TIME SO IT FAILS THIS SPA AND HOT SPRINGS WERE RATED 1AND 2
    AND WAS PRICEY .was told it would last 25years BS BUYER BEWARE. ALL THESE SPA MANUFACTURER USE THE SAME CHEAP PLASTIC FITTINGS. OH FOR GOT TO MENTION ALL MY JETS desagrated AND HAD TO BE REPLACED

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