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Stanley Steemer / Carpets still dirty and wet

1 3705 crescent park dr. Tampa flUnited States Review updated:
Contact information:
Phone: 813-247-6166

I had my carpets cleaned by Stanley Steemer becuase we were putting the house on the market. I have always used steve jordan exceptional carpet cleaning but was trrying to save a buck, BIG MISTAKE. My complaints are many but I will start with the carpets being soaking wet (not damp), for OVER 8 hours, including a sofa we had cleaned that we were unable to sit on until the next day. The house was so damp inside that the condensation was running down the insides of the windows. The carpets in the main living area, dining area and family room/ office were still visibly dirty once the carpets finally dryed. In the 17 years of carpet cleaning in this house my previous cleaner, Steve jordan exceptional cleaning, has NEVER had a problem cleaning these carpets. The carpet seams in some areas even started to lift and show from the carpet being so wet for so long. I was reluctant to call or even have stanley come out again but they literally begged for a second chance to make it right. I conceded but only to let them do the main areas again. I ended up using my own home carpet cleaner to clean those areas again before showing the house. I took pictures and vidoe of the dirty water that came out of the cleaner waste tank because i was appalled. This carpet had been cleaned twice by Stanley Steemer and once by my little hoover cleaner and it was still filthy water. So i disputed the charges through Discover. The owner Ray lisotta first used the excuse that I didn't respond within the 10 day window, which I have emails dated showing when we re-scheduled, clearly in the 10 day window. Then he tried to say his best technician was there and never has complaints, well some days people are not perfect or maybe it was the second tech on the jon that wasn't so proficient. Then he tried to use the house listing and the photos, against me by stating the "carpets looked pretty darn good " to him, but he fails to realize that i cleaned all the main carpeted areas myself before those photos were taken, that we had the carpet replaced in the master bed room and that many of professional photos didnt even really show the carpet. I have never disputed a credit card charge but feel this one should have been reversed in my favor. Not even a reasonable solution like we split the costs was even offered by the owner. Discover was unable to do anything else unless I had a 100% guarantee. Stanley will never give that guarantee because they're service is never 100% . Never again will I use or recommend Stanley Steemer even if the service was free!!!

Te
Aug 12, 2015
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Comments

  • Ja
      31st of Oct, 2015
    0 Votes

    I got charged $190 for a small condo and it's not clean. It was so wet for more than 24 hours and the house still feels damp. It was weeks ago. I wish I had used a cc so I could complain! Being he was almost a family member I hated to do that but will never have Stanley Steemer again!

  • Mi
      12th of Jan, 2016
    0 Votes

    I had an appointment for a quote today -- the ### did not even show up -- when I called SS, all I got was some flunkie from a different state saying that she left a message...

    this company is horrible -- and because of the complaints listed here, I decided to get new carpeting instead of dealing with con artists or trying my luck with a different company

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