Stainsafe / RIP OFF WARRANTY!
I purchased a red micro fiber couch & loveseat threw Value City Furniture In Lexington, Ky on Sept 17, 2007. While the salesman was just trying to make a sale, I stressed to him numerous times, that I have children, and I will pay whatever I have to, to make sure this couch has a warranty incase of stains, etc. He ASSURED me that STAINSAFE was a great company, and I paid a extra $119.99 to recieve a 7 year warranty threw Stainsafe. Almost a year to the day of the purchase, I have been given the run around by Stainsafe, Only to have a Crazy looking technician show up at my door, Someone contracted threw Stainsafe to SPOT CLEAN my couch. When he arrived, he showed me the paperwork Stainsafe gave him, and it said he was cleaning "RED STAINS" not a RED COUCH!, When in fact, it was applejuice that was spilled. Their is NO REASON this claim shouldn't have been completed! This man sent by Stainsafe said he did NOT feel comfortable touching this kind of fabric that was red, he was afraid the chemicals in his solution would ruin the fabric, so he would let Stainsafe know someone else needed to come for this claim. 2 weeks later, I hadn't heard anything from Stainsafe, so I called, 45 Min later, after talking to a supervisor, they tell me they have to deny my claim all together, because the "Contractor" (whom was threw U..S Quality Service) put it in writing to Stainsafe that he didn't touch my couch because their was " Stains all over, both require professional cleaning" and when I called Stainsafe about it, their response was " We send contractors that do spot cleaning, not general cleaning". I was given the run around for weeks. And never once did they come clean a stain off my 1300$ couch/loveseat which was just applejuice. If anyone knows what my next move should be, please email me @ pamela.[protected]@live.com I feel like I was robbed, and aparently I am not the only one.
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