I am so very sorry that this happened to you, but I also can't help but to wonder if the original poster might have provoked this reaction herself. After all, there are always two sides to a story and I'm still somewhat unclear as to what caused this outburst.
I have been a loyal Stage Center customer for 5 years and consider them to be the best in Connecticut. As a professional Middle Eastern dancer (belly dancer), I constantly come in to the store with unusual, and sometimes last-minute, requests and questions. They have never acted the slightest bit patronizing toward even my silliest questions - only helpful, patient, and accomodating. Stage Center almost always has what I'm looking for, and even if they don't, they generously invite me to browse through their catalogs for special orders. They even give me a teacher discount. You just don't find that personalized level of service anywhere, anymore. I am always sending my friends there because their customer service and selection are unmatched.
Usually, I don't post on customer complaint forums, but I couldn't leave this one alone. Janice, Jim and their staff are wonderful people who actively support the dance community here in Monroe and beyond. Shoppers, please don't let this one person's nasty review deter you from shopping at Stage Center.