Sprint PCS / dishonest billing & miss-leading sales practices
Every month is a ordeal with sprint pcs they attach false charges to our accounts, one month we did even use our phones because we were away in the mountains, where our family's sprint does even have services. One time we were in oweyhee, nv, I called from my friend landline, and one of sprint rep. Said I was calling from my sprint mobile phone. I told that I was not and the sprint represent called me a liar, and eveyone's knows there is nt sprint service in oweyhee, nevada on the native american reservation. (Its a dead zone). It a constant battle. . There sails tactic dishonest and, they defraud thousands of dollars from unsuspecting consumer who do not examine there monthly bill closely for errors, and with assistant with sprint reps.In there billing departments with a "god like absolute complex" that sprint pcs can do no wrong.. We have just had there service for little under year and had to file 2 better business b. Complaint.
File bbb oct 21st.
1) I called sprint and inquired about a mobile broadband for macintosh apple computer, I was anwser by a sales representive from oustide the usa, she told us that she found a usb broadband "sierra wireless compass" modem that worked with macintosh (She did alot reaseach to help, 2) then the sale rep. Said she would wave the activation fee, and reduce the price of the sierra wireless compass" modem to $24.99 and that she sign us up for the sprint mobile unlimited broadband service for 49.95 for unlimited data usage with a 1 year agreement. The date that this took place was october 7th, 2008 and the usb modem got here october 9th, 2008. The sprint representive had already activate the modem came to us already activated (Plug-in-play).. 3) we called the sprint customer service on october 10th 2008 (with in the usa. ) and they told us that something different that it was only, told by the filipio sprint representive. We told that we only get 5 gigs of data not unlimited and 2 years contract (usa sprint rep. ) , that sprint had changes to there services on october 10th 2008. So we hang up and call back again and by change get a sprint rep. From the filipians which tell us that we have unlimited data usage not 5 gigs. So I got our account online click usage and it state in black and white that we had the unlimited data plan for 1 year not sprint rep, called her supervisor from the usa and she said that sprint had change there mobile broadband plan and that they the did not let the representive outside of the usa know. But that I we were on the unlimited plan. 5) on october 19, 2008, I got a nasty call from sprint say owed activation fee, and we charge more than double for the usb sierra wireless modem, and equipment insurance, all kind ot false charges. Please help me get this account straight.
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