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Sports Authority / Tennis Rackquet and Shoes

1 United States Review updated:

1. I bought an expensive rackquet of "Wilson" company and I played with it for less than a month and all of a sudden frame got broke. I took the racquet to them and they refused to do anything with it except giving me a 1-800 number for "Wilson" which was a number of an employee who never called me back.
2. Same thing with "Wilson" shoes, after couple of weeks they were ripped off on the top. They again refused to do anything with it and rather made me angry by saying "There is no way that these shoes were bought couple of weeks back, look very old".

Terrible customer service and they don't stand behind their product. Once you are out of the shop then it is not their headacke any more.

Sa
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Comments

  • Ma
      24th of Nov, 2008
    0 Votes

    You probably had those shoes for over a year and are too cheap to buy new ones. Shoes are only suppose to last you 3 months if you are using them consistantly! It sounds to me as if you expected a life time warranty on these products.. you paid for merchandise which you received. As for the raquet you have 90 days to return no matter what you idiot... so that tells you weren't honest when saying it had only been a month.

  • In
      5th of May, 2009
    0 Votes

    If you didn't have a receipt, it's not their problem. Be responsible next time and keep your receipt. It's the smart thing to do.

    Also, some manufacturers ask that retailers refer returns of merchandise to them directly because they want to be aware of the problems that are happening with their merchandise so they may fix them in the future. Do not blame the store for following the requests of the manufacturer so they may improve their product for you.

    Get it?
    Good.
    Stop whining.

  • Oh
      8th of Jun, 2009
    0 Votes

    read the return policy before u buy things! u cant return things like tennis rackets once u use them because they cant sell used merchandise. Instead of posting something online u could've contacted Wilson another way and complained to them because for the first year u own their product they're supposed to cover frame damage the only thing they wont cover is broken string.
    As for the shoes, their return policy is 30 days unworn for the same reason as before. People wear their shoes down faster than others if ur rough on ur shoes u might wanna pick up one of their replacement footwear plans; they're designed for people who trash things in a hurry and want their money back.

  • Au
      1st of Feb, 2010
    0 Votes

    For the record, the both products have only a 30 day return policy which you most likely exceeded. In addition, I know for a FACT (as an employee of the store) that you were offered a replacement plan on the shoes. Once the 30 days expires, or the shoes have been worn (and are consequently unsellable), you cannot return the shoes. You would then need to set your replacement plan into motion. I feel bad for you in that you are partly right. The employees cannot and often do not stand behind their products. Mostly, this is because of poor management and poor training where employees are not given the opportunity to truly learn about the products they are selling. However, if you were giving both products enough use to shred them and ruin them in what you claim was a month, I would think you would know enough to choose a reliable product. I almost have to wonder how you approached the situation in-store. If you were a jerk, chances are, you didn't get much accommodation from anyone helping you... and every customer should consider that last comment.

  • Ma
      6th of Mar, 2011
    0 Votes

    Terrible customer service! Dont use racket before return!

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