[Resolved] Spokeo / refund, cancell membership today 30 days later by credit card
My name is patricia younger, visa card number 9959 account number [protected], puchase date for all acounts today 4/30/15 I want a credit for $1. 95, patricia younger, [protected]@hotmail.com, 7550 granada blvd, miramar, fl 33023. Subscription is free the document saysfor fiirst 30 days so it is legally free. Do not charge myself $17. 95 / month. I cancel everything with spokeo 4/30/15 7:34pm est. Account number [protected], cancel today $14. 85 chargeno purchase price since I cancel the same day. I have other accounts I cancel 4/30/14. I will not be charged for anything, according to us business dept. You must honor your contract or mr. Tang can be sued. I will put the other accounts numbers and make a copy plus I documented everything. Account number [protected], amount $5. 85, free all accounts canceled the same day 4/30/15. Now I will only put the accont number and contact my credit card. Cancel $20. 70 every 3 months. I have two copies of the same account number so do not double bill. Cancel [protected], the third time you used the same account number.. I made copies of everything. Cancel charge of $49. 95 court mark hardesty fouth time you used same acct number.. Alleged fraud. End 3 month e - mail subscription ending 3541. No charge fro $5. 85 and $26. 55 every three months. Last cancel court record charge $8. 85 refund, and no charge for $2. 95 cancel every 30th of month or three months, of $35. 40, or I will sue mr. Harrison tang. Have a good night. Patricia younger, [protected]@hotmail.com. Florida, usa tel: [protected]. 7:51pm 4/30/15 thursday.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Spokeo Customer Care's Response, May 05, 2015
I do apologize for any misunderstanding, unfortunately Spokeo does not offer any free trials for our People Search service. I was successful in locating your Spokeo account with the information you provided. Our records show multiple charges for multiple subscriptions to Spokeo Services. Spokeo Single Record - $1.95, Spokeo Address Search - $14.85, Spokeo Name Search - $5.85, Single Court Record - $49.95, Spokeo Email Search - $5.85, Spokeo Court Record 3-Month Subscription - $8.85. Each service to which you subscribed requires acceptance of the terms and conditions which clearly states the price of each subscription before the purchase process can be completed.
The additional charges you see are for the Spokeo Address Search, Name Search, Single Court Record, Email Search, and Court Record subscription features totaling $87.30. The Spokeo Friends feature aggregates data from multiple social media products allowing users to view their friends’ latest updates, posts, pictures, and more in one convenient place. This is the only feature offered during the Spokeo People Search purchase process as a promotion for a 30-day free trial of the Friends service.
If this free trial is not disabled before the end of the trial period, the subscription automatically renews. We try to make this renewal process clear on the Spokeo Friends purchase page by including it in the disclaimer which must be agreed to before the purchase can be processed. This information is also included in the confirmation receipt sent immediately after payment. I do apologize again if this was unclear in any way.
As this feature is separate from your Spokeo People Search subscription, the service also needs to be disabled separately. Per your request, I have canceled all of the subscriptions associated with your account and have issued refunds totaling $87.30. Please allow 5-7 business days for this refund to be reflected on your bank statement.
Please feel free to contact us directly should you have any further questions or concerns.
Phone: 1 (888) 906-0850
Spokeo Customer Care's Response, Jul 01, 2015
Please contact us directly should you have any further questions or concerns.
The Spokeo Team
Spokeo Customer Care's Response, Aug 03, 2015
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