Spokeo reviews and complaints 151
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an information service I was billed for without wanting or accepting...
When my complaint was registered they immediately returned my money... I still think it was a bit of a scam because it was not easy to communicate to them that I did not want their service, but to be fair, they did pay the money back; so good for them; and no harm, no foul... I am at peace with the world, and the sea waves gently in tranquility... There is a lesson here... No matter how busy your life may be; always check your statement... Thanks...
Sweeney
I tried out their service, and before I even left the site, I demanded a cancellation.
I tried their service, found it useless, tried to cancel it, got no response, left a message in contacts, and thought the problem was resolved only to find out that I am being charged for a service that I have not used and was worthless... My charge card will quit paying this, and if they pay these thieves another penny, I will drop that card and never deal with them again... This is the danger or on line commerce... There is always some crook like spokeo trying to sell something you don't need or handing you a bill you do not agree with...
The complaint has been investigated and resolved to the customer's satisfaction.
Dear James,
We understand your concern and want to ensure you are helped! For assistance your Spokeo account, please contact a member of our Customer Care team directly by calling [protected] at your earliest convenience. Thank you.
The Spokeo Team
hidden billing
Spokeo makes it non transparent as to account status. I have attempted to close account do to spokeo not living up to my needs. I still got billed again. There is no way to look at account status or apparently to stop billing. I had to inform my bank that any spokeo related charges are not at my request. Besides being ineffective in searching they charge withing informed consent
The complaint has been investigated and resolved to the customer's satisfaction.
So, the UPSELL is a SECOND, recurring subscription? Wow. I couldn't cancel ANY subscriptions with you today so going to police department and filing identity theft report, since you are telling me that the info is not mine to discuss. The idea of an upsell that locks someone into another contract is unconscionable.
Dear Spokeo Customer,
It is possible you still have an active subscription due to an upsell that was offered during the sign up process. Spokeo Subscriptions can be cancelled at any time by contacting a member of our Customer Care team by calling [protected], or email CustomerCare@spokeo.com. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address.
took money off the credit card without permission or agreement of purchase
I had not approved any purchase item for any amounts taken from my account last month 6/30 and the 7/6 2015.I do not appreciate anyone taking from my family. I want my money returned to my card.Julie Mahle.i do not agree to a purchase and I do not want whatever it is they want to sell.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Julie,
In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us at [protected] should you have any questions or concerns.
Thank you
unauthorized billing
In order to find address information on someone I had lost contact with, I paid Spokeo $.95 for a trial membership. Upon discovering that their information was not up to date, I immediately canceled my "membership." I was then charged $19.95 8 days later for a one month membership. When I called to get a refund, they refused.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Deborah,
At Spokeo we do our best to ensure our customers are fully informed regarding our terms and conditions. Upon selecting the $0.95 option you are immediately entered into a 7 day free trial. If this trial is not disabled within 7 days, a $19.95 recurring subscription fee initiates. This is clearly stated on our payment page as well as the disclaimer which you must agree to before the purchase process can be completed. We are sorry for any misunderstanding,
Sincerely,
Spokeo
Offered a 7-day trial for $.95, I was then surreptitiously charged $19.95 and signed up for an ongoing "membership", which, I presume, would have endured indefinitely until I discovered it. All very dishonest.
They clearly state that reverse phone number search is free and it is NOT
We appreciate your concern, and are sorry for any misunderstanding and certainly wish to help resolve the issue. Upon reviewing your complaint, it appears that you selected our Single Search with Premium Trial plan was selected, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a $19.95 1-month recurring subscription fee began to charged. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, as well as including it in the disclaimer which has to be agreed to before the purchase is even processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. We do apologize again if this was unclear in any way.
refund, cancel membership today 30 days later by credit card
My name is patricia younger, visa card number 9959 account number [protected], puchase date for all acounts today 4/30/15 I want a credit for $1. 95, patricia younger, [protected]@hotmail.com, 7550 granada blvd, miramar, fl 33023. Subscription is free the document saysfor fiirst 30 days so it is legally free. Do not charge myself $17. 95 / month. I cancel everything with spokeo 4/30/15 7:34pm est. Account number [protected], cancel today $14. 85 chargeno purchase price since I cancel the same day. I have other accounts I cancel 4/30/14. I will not be charged for anything, according to us business dept. You must honor your contract or mr. Tang can be sued. I will put the other accounts numbers and make a copy plus I documented everything. Account number [protected], amount $5. 85, free all accounts canceled the same day 4/30/15. Now I will only put the accont number and contact my credit card. Cancel $20. 70 every 3 months. I have two copies of the same account number so do not double bill. Cancel [protected], the third time you used the same account number.. I made copies of everything. Cancel charge of $49. 95 court mark hardesty fouth time you used same acct number.. Alleged fraud. End 3 month e - mail subscription ending 3541. No charge fro $5. 85 and $26. 55 every three months. Last cancel court record charge $8. 85 refund, and no charge for $2. 95 cancel every 30th of month or three months, of $35. 40, or I will sue mr. Harrison tang. Have a good night. Patricia younger, [protected]@hotmail.com. Florida, usa tel: [protected]. 7:51pm 4/30/15 thursday.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Jamey,
For assistance with this matter please contact a member of our Customer Care team at customercare@spokeo.com, or by calling [protected]. At this time, I would like to explain; When you signed up, you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Blake
Supervisor
I am having money taken out every month from spokeo .. I paid .95 cent for a one time deal and never used it again . You ask for my ac count number and I don know what it is because I didn't know I had an account. There was a place to sign in but wouldn't take my password and didn't recognize my email . It's the only email I have . I don't want to plaster my info here but I want to stop this money from coming out of my account and cancel spokeo. Jabacon@verizon.net
Dear Mohammad,
For assistance with issues regarding charges to your account, please contact a member of our customer care team at CustomerCare@spokeo.com, or by calling [protected] to explain your issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address.
Please contact us directly should you have any further questions or concerns.
Sincerely,
The Spokeo Team
Account Number: [protected]
Dear Sir/Madam,
I am writing to refund money to my bank account that you have taken from my bank account from 08/04/2014-15/06/2015.IJust saw a total charge£208.00 from 08/04/2014-15/06/2015 on my bank statement from your company.I denand my money back!I never allowed your company charged me and take money from my bank.It is very disturbing to me.Please stop take money from my bank account and cancel it after that. I better see my money back in my bank account as fast as you took it.
I wanted to get back the money that has been illegally taken from my bank account.It is fruad from your company.I have reported to place last nigth If you do not back my money I will continue my complain.You have taken money from my account without authorisation.Please refund £208.00 to my bank account.Thank you so much.
I am looking for to hear from you
Kind regard
Mohammad Javad Khajeh-Ahmadi
Dear Patricia,
I do apologize for any misunderstanding, unfortunately Spokeo does not offer any free trials for our People Search service. I was successful in locating your Spokeo account with the information you provided. Our records show multiple charges for multiple subscriptions to Spokeo Services. Spokeo Single Record - $1.95, Spokeo Address Search - $14.85, Spokeo Name Search - $5.85, Single Court Record - $49.95, Spokeo Email Search - $5.85, Spokeo Court Record 3-Month Subscription - $8.85. Each service to which you subscribed requires acceptance of the terms and conditions which clearly states the price of each subscription before the purchase process can be completed.
The additional charges you see are for the Spokeo Address Search, Name Search, Single Court Record, Email Search, and Court Record subscription features totaling $87.30. The Spokeo Friends feature aggregates data from multiple social media products allowing users to view their friends’ latest updates, posts, pictures, and more in one convenient place. This is the only feature offered during the Spokeo People Search purchase process as a promotion for a 30-day free trial of the Friends service.
If this free trial is not disabled before the end of the trial period, the subscription automatically renews. We try to make this renewal process clear on the Spokeo Friends purchase page by including it in the disclaimer which must be agreed to before the purchase can be processed. This information is also included in the confirmation receipt sent immediately after payment. I do apologize again if this was unclear in any way.
As this feature is separate from your Spokeo People Search subscription, the service also needs to be disabled separately. Per your request, I have canceled all of the subscriptions associated with your account and have issued refunds totaling $87.30. Please allow 5-7 business days for this refund to be reflected on your bank statement.
Please feel free to contact us directly should you have any further questions or concerns.
Sincerely,
Blake
Supervisor
Email: https://www.spokeo.com/contact
Phone: [protected]
billing
I signed up for this service because I wanted to locate my ex-husband who is $70, 000 behind on child support for our 3 kids.
I signed up to pay for a service that just took me to links to pay for more services that didn't work. I cancelled the service and I am continuing to be charged which as a single mother is not what I need. The last payment that was taken out over drew my bank account causing over draft fees another thing I don't need. I would advise anyone thinking about signing up Don't do it it's a scam and once you realize you've been scammed and try to get away from them they continue to steal your money. I have tried contacting the company but you can only call about billing inquiries between 6am and 5pm. Which just so happens to be the time of day when I have to get kids up and to school and then myself to work where I stay til 5. Tried calling during my lunch break but I guess the operator they had on that day was busy since I just waited on hold I tried emailing them but that has been another waste of time
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo Customer,
I'm sorry for any misunderstanding about our available search types and would be happy to clarify. As many of our customers have very specific searching needs, Spokeo Premium subscriptions are initially offered for a single search type. If additional search types are needed, such as Name, Phone, Username, etc., customers can then customize their subscription by purchasing individual search type add-ons for a small additional fee. This add-on fee is pro-rated to cover the entire remaining term purchased. This allows our customers to tailor their subscription and select only the search types they specifically need. This information is also included as part of the “Plan Specifications” section of the disclaimer that needs to be agreed to before a purchase. I do apologize again if this was unclear in any way.
You can also cancel your account under the account settings on Spokeo.com, under "Usage and Subscriptions." If you require any assistance cancelling your subscription please contact our care team at [protected] or email CustomerCare@spokeo.com, which is also available on weekends from 6am - 5pm PST, weekdays 5am - 6pm PST.
Questions? Please do not hesitate to ask!
Sincerely,
Brady
https://www.spokeo.com/contact
Phone: [protected]
scam
Spokeo gives some more information than Instant Checkmate BUT still expect more money for more info. When I went to cancel the $1 trial, they claimed that they did not have such a trial but something called bizshark from their site did. They offered to cancel the bizshark but refused to cancel Spokeo until just before the time ends. Even then, I have to call them back again to cancel! Dont waste your money!
The complaint has been investigated and resolved to the customer's satisfaction.
So how do I contact BIZSHARK to cancel the service WITHIN 30 DAYS? If all my searching for Bizshark takes me to YOUR site to cancel?. CANCEL WITHIN THE 30 DAYS. AND I AM NOT PLEASED WITH THE $$$$ YOU HAVE THAT I SPENT UNDER THE DISGUISE OF CANCEL IN 30 DAYS...THIS SPOKEO IS CONFUSING TO USE WITH $$ HERE, $$ THERE SO I GUESS YOU WIN? EXCEPT WITH THESE KINDS OF REVIEWS FROM UNKNOWING PEOPLE
Dear User,
I'm very sorry for the inconvenience. Bizshark is a company powered by Spokeo, which specializes in aggregating business-related information from public sources. You may have activated their services through their promotion on our website for 30-days free. If the free trial is not cancelled before the end of the trial, the subscription automatically renews. Please contact us directly at customercare@spokeo.com and we will be happy to assist you further, .
Sincerely,
Spokeo
bizshark is your parent company! spokeo is fraudulent and have stopped them from monthly withdrawals, instead of the 1 3 month withdrawal of 14.95.
WARNING : DO NOT give them any cc information! scary! ...
Dear Spokeo User,
I'm sorry to hear of your experience. Spokeo subscriptions can be cancelled at anytime, but I do believe you may have confused our service with Bizshark. In any case, we would be happy to assist you with any concerns. Please contact us directly at customercare@spokeo.com.
Sincerely,
Spokeo
useless.
Do not conduct business with this company. My credit card was processed immediately for a very, very basic report. When i read that i was "good to go", i returned to the search page and the information was the same. Nothing was "upgraded'. When i emailed a rep her reply was that there was a technical difficulty with the transaction processing, but everything was fixed.
Bull.
I watched a hearing from washington tonight, that took place on wednesday, december 18, 2013 and found out that spokeo was one of many companies that has to pay a huge fine.
I intend to follow up with my complaint in another fashion.
bogus
I paid to see some very simple info about someone using my address. After I paid a little more
I was supposed to see more details. I was "good to go" according to the message after my credit card was processed.
I returned to the same page with the same info!
I emailed a "Spokeo" rep who replied that it appears there was some technical difficulty with processing the payment on their website but that it has been resolved.
Bull.
DO NOT DO BUSINESS WITH THIS COMPANY! I WATCHED A HEARING TONIGHT AND FOUND OUT THAT SPOKEO IS ONE OF THE COMPANIES THAT HAS TO PAY A LARGE FINE!
YOU HAVE BEEN WARNED!
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo User,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
charging after cancellation
cancelled subscription and have been charged 2 months straight afterwards. be sure to watch your credit card statements after cancellation odds are they are still charging you.
i have already contacted them 2 times and was sent generic emails with auto response. i guess this is the best way to deal with complaints is to ignore them. if you would actually put what your signing up for from the start i would have never bothered signing up. apperently you like to hide stuff in the fine print sneaking it past the consumer. when i sign up for a service i want only the service i am signing up for and nothing else. with that said when i cancel evrything signed up for should be cancelled not just what you decide. iwas unware of the identity theft that i was signed up for by using your services. i would have never known how to cancel that service and was never supplied the unformation to do so or it would have been done. so when i cancelled your service i thought all should have been cancelled.
The complaint has been investigated and resolved to the customer's satisfaction.
I also cancelled following the 95 cent trial, however today when doing taxes I discovered that I had still been charged 19.95 AFTER cancellation and more over my details had been forwarded to another company 'IdentityForce' who had been charging 14.95 a month for ID protection that I had not requested. ... BUT in fairness to them when I called Spokeo were extremely receptive and returned the over-payment and additionally caused the IdentityForce payments to be returned .
Dear Spokeo User,
I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. The additional charges you see, may be renewal charges or an add on that was authorized. Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since our Premium services are only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.I was successful in locating your account with us.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
this website is a complete rip off
I tried three different searches off both email and phone numbers and got little and no information. I then tried myone email /phone number and only got one piece of wrong information.
This website is a complete ripoff……spokeo.com…
A three month subscription was non refundable and of absolutely no use to anyone for fifteen dollars.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear User,
I do apologize for the inconvenience caused with this issue and we will be more than happy to assist you. Please contact us directly at customercare@spokeo.com so we may assist you in this matter.
Sincerely,
Spokeo
SPOKEO is a scam! I performed 2 searches on known names and email addresses and yet i did not recieve any results. I have contacted customer support THREE times! I have not even so much as had one response. They state on this website that they have a "no refund policy" which is b.s. because on the FAQ page this is posted:
"Can I get a refund if I’m unsatisfied with Spokeo?
We value the opportunity to resolve any form of dissatisfaction and encourage you to contact Customer Care to request a refund. "
Sooooo where's my refund?
Dear Gobbels,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. In attempt to help resolve any issues, I have sent you a private message. I do apologize again for the inconvenience.
Sincerely,
Spokeo
the longer I am with them, the more I realize how out of date their database is
When I started with Spokeo, it seemed that they had a lot to information to offer. But the longer I am with them, the more I realize how out of date their database is. I run 20-30 searches per day to confirm my marketing data, and at least half of them are incorrect (emails bounce back and phone numbers don't match). Even my own phone number which I have had for 12 years now is incorrect on their site and my number is not blocked or unlisted.
The complaint has been investigated and resolved to the customer's satisfaction.
What little information Spokeo does have is typically old and of no use. And yes, if you sign up for a three month period they do charge you for the full three months but they make it clear when signing up for those of you who are not illiterate.
The bottom line is that it isn't worth paying for.
spokeo says they are free, but they charge and don't mention when they take your money that you are limited to a certain number of searches and when you cancel even though you have 2 months paid for they want issue a refund and want you to upgrade so they can flim flam you out of more money and to be honest you could Google the people you look up and get better information.
I used Spokeo for the free reverse email search. It stated that it had found it and I needed to pay to see the information. After I paid, I found out that there wasn't any additional information. When I asked for a refund, they gave a partial refund. What a rip off!
I found that this company was offering for sale on the internet not only personal information but also social security information to anyone wanting to pay a few bucks. This should not be allowed eventhough some personal information is public this goes way too far.
i was under the impression that the fee was $2.95 a year. And did not specify that $35.00 would be deducted from my debit at one time. I would appreciate it if I can be reimburst for my funds. Yes I did cancel my subscription as soon as I checked my balance on my card, and found out that $35.00 was taken from my card.
Dear User,
I do apologize for the inconvenience caused with this issue and would certainly wish to assist you in this matter. Please contact us at customercare@spokeo.com so we can follow up on your refund request.
Sincerely,
Spokeo
Dear User,
I do apologize for the inconvenience caused with this issue and we will be more than happy to assist you. Please contact us directly at customercare@spokeo.com so we may assist you in this matter.
Sincerely,
Spokeo
SPOKEO is a scam! I performed 2 searches on known names and email addresses and yet i did not recieve any results. I have contacted customer support THREE times! I have not even so much as had one response. They state on this website that they have a "no refund policy" which is b.s. because on the FAQ page this is posted:
"Can I get a refund if I’m unsatisfied with Spokeo?
We value the opportunity to resolve any form of dissatisfaction and encourage you to contact Customer Care to request a refund. "
Sooooo where's my refund?
Dear Timothy,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. In attempt to help resolve any issues, I have sent you a private message. I do apologize again for the inconvenience.
Sincerely,
Spokeo
Dear Spokeo User,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
they will not give you a refund when you discover their site is a scam
Terrible...a people search website that promises to retrieve info from hundreds of databases, including social sites...has reverse phone lookup, etc. Perhaps before people began tightening down on internet privacy, this site could have been effective, but now there's no info available out there on anybody. Usually Spokeo's search cannot even find someone who is registered on Facebook. No refunds are given either, so if you sign up for the 3 or 6 month subscription in hopes of saving money, they will not give you a refund when you discover their site is a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
What is this Spokeo? I've found a charge for it on my card today and I didn't even receive the service. I need my money back
NOW.
Hello...this isn't really so much a complaint, as it is a question you could help me with. My younger cousin used my card to open an account in order to look up contact information for an ex of his. This was of coarse done without my knowlage, or permission. I'm about to cancel the subscription directly after this comment is finished. Is there a process or way to get a refund for this? I don't want to persue legal action, as he is family, and a kid. Anything we can do here?
Dear User,
I do apologize for the inconvenience caused with this issue and we will be more than happy to assist you. Please contact us directly at customercare@spokeo.com so we may assist you in this matter.
Sincerely,
Spokeo
SPOKEO is a scam! I performed 2 searches on known names and email addresses and yet i did not recieve any results. I have contacted customer support THREE times! I have not even so much as had one response. The comment above states they have a "no refund policy" which is b.s. because on the FAQ page this is posted:
"Can I get a refund if I’m unsatisfied with Spokeo?
We value the opportunity to resolve any form of dissatisfaction and encourage you to contact Customer Care to request a refund. "
Sooooo where's my refund?
I apologize for any inconvenience this may have caused you. Spokeo is a People Search Engine, and aggregates only publicly-accessible data from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, Spokeo preserves and protects the privacy terms of all third-party content and does not grant access to private email accounts, profiles or blogs. Our information depends entirely on the amount of digital footprints left by email users, as well as the privacy settings maintained by the user. The reason you did not see profile matches for the individual you were searching for may be because they have their profiles set to private. These days, the privacy settings, especially at Facebook are very customizable. Should the user (of one of our supported sites) not want to be found, we honor that at Spokeo.
While Spokeo does have a no-refund policy, we do of course make exceptions in situations of extreme dissatisfaction with our service. I have sent you a private message regarding a full refund. I apologize again for the frustration that this has caused you.
Sincerely,
Spokeo
spokeo is fraudulent and a scam
Spokeo is fraudulent and a scam. I searched a phone number that had been calling me, and Spokeo said the full name and address of the owner of the phone number were available, but I must purchase a subscription to view this information. Once I purchased the subscription, no name or address were available. Having people sign up for a website under false pretenses is fraud. It's false advertising, and it's absolutely unethical. The customer service rep I spoke with on the phone said, "That shouldn't have happened." I told him to do the exact same thing I had done, and he confirmed my facts were straight. Despite a company representative acknowledging that they acted in a fraudulent manner, they still have not refunded my money. Stay away from these crooks.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Guhanode,
I'm sorry to hear about this. Spokeo does not guarantee full results for every search you perform. When you perform a free basic search, we pull information from what was cached from the last update. If this was a while ago, the information may be outdated. Being a Premium subscriber grants you access to the most up-to-date searches. For this reason, the information may be different than on the preview page. I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible. I can assure you it is an issue we are working hard to address, and have sent you a private message regarding a full refund. I apologize again for the inconvenience.
Sincerely,
Spokeo
taking $14.98 from a customer every month is stealing
I canceled my subscription after 5 minutes when I realized that on my paypal account it said it would be charging me 14.98 EVERYMONTH. It is a 3-month subscription! I should be getting charged every THREE MONTHS, taking $14.98 from a customer every monh is STEALING. The site says is is appox. $5 a month, then why are you charging$24.98 PER MONTH? Not to mention the fact that I was lead to believe I would be getting a free trial. I sent a message to customer support a litter while ago and I would really like a full refund.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Rubieke,
I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible. Because you had selected our 3-month plan, a total of $14.85 has been deducted. Because this provides you access for the full term, the average cost is $4.95 per month, which is the amount you may have been confused with. To make this even more prominent for our payers, we include this information as part of the disclaimer which has to be agreed to before the purchase is processed. I do apologize again if this was unclear in any way.
So that I can resolve this issue for you right away, I have gone ahead and sent you a private message. Please check your inbox as soon you can.
Sincerely,
Spokeo
biggest waste of money ever
DO NOT JOIN SPOKEO BY ANY MEANS. Biggest waste of money ever!
Before joining, there is no mention that the extent of their searches are limited to North America! I, being in Australia, had absolutely no use for this service, yet they do not warn you before you sign up that it is very much limited.
Any information searched was either heinously incorrect, or could have been done my self via GOOGLE which is FREE.
Not only that, once I had realized Spokeo was unable to perform any of the tasks it claimed it could do, I contacted them to try and get a refund for my money as I had spent less than half an hour on the site, but to this day have not heard back from them nor do I expect to. But anyway, if my money spent means that other people do not mistakenly waste their money then I guess its somewhat worth it.
Once again, DO NOT WASTE YOUR TIME OR MONEY. Anyone with half a brain could find the information they claim to have within minutes of doing a google search. WHAT A SCAM.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Narhibe,
I apologize for any inconvenience, Spokeo currently only supports national numbers and addresses from the United States for our phone and name search. For reverse email lookups however, we support all email addresses, including international ones. This search feature covers all of our supported social networks.
I'm also sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
So that I can resolve this issue for you right away, I have gone ahead and sent you a private message. Please check your inbox as soon you can.
Sincerely,
Spokeo
every phone number I typed in came back to the wrong person
Every phone number I typed in came back to the wrong person (reverse phone number inquiry). I typed in my own phone number and again, it identified someone else. For fun, I looked up information on my friends. The inaccuracies were a joke.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo User,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
my opinion of them couldn't be worse
They came to me, not I to them and the offer was a LIFETIME PREMIUM MEMBERSHIP in exchange for over two thousand of my contacts They have since, without notice, changed me to "Free Membership" breaking their promise to me and rendering my usage to next to useless. It was an offer to let them have access to all of my contacts, and I have over two thousand contacts, in exchange for a lifetime premium membership. Now they simply don't honor it. It's a big bait and switch game to them. They even told me that since I have a free membership that they are limiting my usage when I am supposed to have a lifetime premium. I am emailing all the contacts I gave them and telling them to complain, too. Since they have rendered my usage useless, I will render the contacts I gave them useless.
This isn't the first time they've done it to me, either. It seems with every spurt of growth they make, with every change or improvement they make, they seek out ways to make sure that I don't actually get to use any of the premium services they have promised me.
The reason I am complaining, finally, is because they are so indignant about ripping me off. It's despicable. I have NOTHING good to say about Spokeo. Ever since I came through for them they have tried to rip me off and take advantage of me with new policies which are aimed at making sure that don't have to honor their offer to me.
My opinion of them couldn't be worse. Really. They are the WORST.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Paul,
Thank you for your message.
I sincerely apologize for the inconvenience and can most certainly clarify matters for you.
When you accepted the lifetime membership, being that it is for a lifetime and free, there is a search quota limit. This limit is subjected to change, and recently, there have been a few changes. Any changes to quota limits are made only to ensure that we continue to add more data and to allow our site to run smoothly and quickly.
In regards to how many searches you can perform, here is a breakdown:
- Unlimited Name searches
- up to 20 Reverse Email searches per month
- 2 Address book imports per-month
Your quota system is a rolling window of 1 month, and any number of searches that were performed 1 month ago, would not count against your quota, thus freeing it up. For example, if you had performed 5 reverse email searches on 1/1/11, and hit your exceeded quota (by performing the rest of the 15 searches allowed) on 1/2/11, you would be able to do 5 reverse email searches on 2/1/11. Also, please note that all searches count towards your quota, even those that provide little or no results. Having said that, I encourage you to contacts us via our contact page so that we can further assist you with this matter. Again, I apologize for any inconvenience.
they did respond promptly to my request to cancel
II was trying to collect e-mail data for a small business start-up. I had much of the information, but I just needed e-mail addresses. Spokeo's free service has a highlighted link for occupation and I felt that if I had the business name I could do my own search for the company's standard e-mail format. When I searched the free service, the link was "clickable" and took me to their upgrade page. I figured I was worth the $14.85 to find the information they appeared to have.
I searched about 20 different names from my list and there was nothing listed under occupation for any of the people. This took 15 - 30 minutes (give or take). I felt it was misleading that they give you a clickable link on the free end tat takes you to the purchase the upgrade page, but once you do, there is no information for twenty individual searches.
I e-mailed immediately to cancele my subscription and assumed that the 100% guarantee meant that I would get 100% of my money back. They did respond promptly to my request to cancel, but only offered a refund for $10.00. I asked to explain why there was a 33% cancelation and their response was essentially that they don't guarantee accurate or complete information. I can respect that, but I received NO information and therefore was not 100% satisfied.
I accepted the $10.00 refund because it wasn't worth any more of my time to argue the point. But I did let them know that I would voice my displeasure on every review site that had their company listed.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo User,
I sincerely apologize for this inconvenience, and certainly wish to clarify this matter. The information displayed in the boxes on the preview page is to showcase the potential information we can provide on the specific individual being searched. Had the information regarding the individual's occupation been publicly available and linked, it would have displayed their profession.
Also, the 100% Guarantee we offer ensures that you, as the customer will receive additional results for only the first search that is performed.
On that note, please understand that our guarantee does not promise that accurate results will be provided for subsequent searches. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. For this reason, we cannot guarantee full or accurate information for every single name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please feel free to contact us via our contact page, as we wish to resolve this issue for you. Again, I apologize for any inconvenience.
Sincerely,
Spokeo
Spokeo In-depth Review
In summary: Spokeo is a people search engine that offers a variety of services aimed at helping users find and reconnect with others, as well as verify personal information. It provides a user-friendly platform with a range of subscription plans, although the accuracy of the information can vary. Spokeo takes privacy seriously, offering an opt-out process for those who do not wish to be listed. While it faces stiff competition, its unique features and commitment to corporate responsibility make it a noteworthy option in the market.
Overview of Spokeo: Spokeo is a search engine designed to aggregate and organize data about individuals from various public sources. It aims to simplify the process of finding information about people, whether it's for reconnecting with old friends, verifying identities, or researching backgrounds.
Services Offered: Spokeo provides services such as reverse phone lookups, email searches, name searches, and address searches. It also offers social media search capabilities, allowing users to find profiles across various platforms.
Accuracy of Information: The accuracy of Spokeo's information can be hit or miss. While many users report finding accurate and up-to-date information, others have encountered outdated or incorrect data. This variability is often due to the reliance on public records and third-party sources.
Ease of Use: Spokeo's website is straightforward and easy to navigate. Users can quickly perform searches with minimal effort, and the interface is designed to be intuitive for individuals of all tech-savviness levels.
Subscription Plans and Pricing: Spokeo offers various subscription plans that cater to different needs and budgets. Pricing is competitive, with options for monthly subscriptions or more extended periods. Users should be aware that some services may require additional fees.
Customer Support and Service: Customer support is available through email and phone. The response times are generally reasonable, and the support team is known for being helpful and courteous.
Privacy and Security Measures: Spokeo takes privacy and security seriously, employing measures to protect user data and ensure the confidentiality of searches. However, as with any service that deals with personal information, users should be aware of the potential risks.
User Feedback and Testimonials: User feedback for Spokeo is mixed. Some testimonials praise the service for its helpfulness in finding lost contacts or verifying information, while others criticize it for inaccuracies or privacy concerns.
Data Sources and Reliability: Spokeo gathers data from public records, social networks, and third-party sources. The reliability of this data depends on the accuracy and timeliness of these sources, which can vary widely.
Mobile App and Website Functionality: Spokeo's mobile app and website are both functional and user-friendly, offering a seamless experience for users on the go. The app is available on both iOS and Android platforms.
Opt-Out Process: Spokeo provides an opt-out process for individuals who do not want their information listed on the site. The process is straightforward and can be completed online, but it may take some time for the information to be removed completely.
Comparison with Competitors: Compared to its competitors, Spokeo offers a similar range of services but stands out with its user interface and additional features like social media searches. However, competitors may have an edge in terms of the accuracy of their data.
Use Cases and Effectiveness: Spokeo is effective for a variety of use cases, including finding lost contacts, verifying online sellers, or researching individuals for safety reasons. Its effectiveness is contingent on the accuracy of the data provided.
Additional Features and Tools: Beyond basic searches, Spokeo offers additional tools such as a neighborhood search feature, which can provide insights into demographics, property values, and area safety.
Corporate Responsibility and Ethics: Spokeo demonstrates a commitment to corporate responsibility by participating in community service and philanthropy. The company also adheres to ethical data practices, although the nature of its business raises inherent privacy concerns.
Final Verdict and Recommendations: Spokeo is a useful tool for those looking to find or verify personal information. While users should be cautious of potential inaccuracies, the service's ease of use and additional features make it a valuable resource. We recommend trying Spokeo with an awareness of its limitations and a consideration for privacy implications.
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I entered a search online to see my address, I wanted to see what came up for home value, and I saw ****** come up, theRecent comments about Spokeo company
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