Spirit Incentives / Ripoff on their 2 night vacation!
I went to one of their Timeshare presentations in April 2006. After sitting there for 5 hours, (which was to be 90 minutes), agreed to one of their mini (trial) packages to see if this was something we really wanted before we dove into one of their ridiculously expensive packages. After taking it home, we realized that we could take a 1 week vacation to Florida ourselves and it would cost less that their mini trial package so we decided to cancel.
I sent the package back CERTIFIED MAIL and explained to them that we did not want it. They tried to say that they hadn't received the letter but when I sent the copy of the person's name who signed for it, they could no longer dispute that. It took months before we finally got our refund. That was the easiest part.
We were also guaranteed a 2 night stay and a choice of several destinations. We chose the Wisconsin Dells as we would not have to pay for airfare that way. We gave them the 3 different dates they requested as well as a $50.00 deposit which they also required. We gave them the 3 dates about three months after the presentation. They automatically rejected the first 2 dates and the last date I had was to be April 20, 2007 to April 21, 2007. A few weeks ago, I received a letter from them confirming my reservation and that they needed another $32.00 for hotel taxes for our room, which I sent. Needless to say, we hadn't heard anything so on April 10th, 2007 I called to see what was going on since I hadn't heard anything since I sent the $32.00. The girl put me on hold several times and then came back to say that she couldn't find me any accomodations. (This is after having my choice of dates for 9 months. Hard to believe!) I explained to her that I didn't understand what she was doing, because how could I have paid for hotel taxes for a hotel I didn't have. All she could tell me was that she couldn't find me a room and if I didn't like it, I could request my original $50.00 back and my $32.00 hotel taxes back. I was so angry that at first I said no, because that's exactly what they want you to do, that way they get out of giving you your vacation and since our "year" for the vacation was to expire on April 20th, 2007 they would be out nothing.
I finally said fine because I was sick of dealing with these people for 9 months over 2 free stinking hotel (probably more like roach motel) nights somewhere in the Dells. I told her that I would be reporting them to the BBB but as with all of these companies, by reading different reports on these websites, that they continually get away with this crap and it doesn't even pay to report them to the BBB. They continually scam people and nothing ever happens to them so people figure, why even bother reporting them.
At least I can do my part in telling other people to PLEASE, PLEASE, hang up when these people call you and don't even listen to what they have to say. It's a total scam and each and every employee that works there should go home and take a shower because they should all feel filthy, dirty for what they do to people and how they rip them off. Our timeshare presentation started at 7:00 pm and we didn't get out of there until 12:30 am because of the intense sales pressure.
And since they get out of giving you your vacation, what do they have to lose? Also, we were to receive 2 free airline tickets providing we stay at their selected (outrageously priced) hotel room in their brochure. Do you thing anyone, including ourselves, would even try to get those tickets? Good Luck. They have absolutely no intentions of giving you those things. IT'S ALL A SCAM. PLEASE RUN, DON'T WALK FROM THESE PEOPLE, WHEN THEY CONTACT YOU!!!
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