SmartStyle reviews & complaints 1
View all 307 complaintsSmartStyle - price and service
Hello, I went to Smartstyle at the Pearland, Houston, TX Walmart location. I went in for a wash, haircut, and style (flat iron). I saw this service online (attached) and posted on the TV menu in the salon. The price posted at the salon was about $29 (I can't remember exactly). At the end of my service, I was charged an extra $57 because I had natural hair (she said it was a silk press). I feel that the hair dresser misled me because when I came in I referred to the menu and she did not tell me about the extra charge. This information isn't transparent. Further, I've had the exact same service at another Smartstyle salon and was not charged extra. When I callef customer service, I was told that prices vary based on if the salon is a corporate or franchise. I was extremely disappointed because most customers don't know the difference. Also, my cut is uneven and choppy (see the photo taken the day of the cut). I'm 8.5 months pregnant and was very hungry after the service. She did my hair as I wore a hoodie sweater. I don't feel my service was worth $74. I request a refund of the silk press charge due to the lack of transparency, another service to fix my cut by another hair dresser, or any other varied/partial combination of the two requests. As mentioned, I've been to Smartstyle and had satisfactory service before but just at another location. Thank you for reading about my experience.
Latest SmartStyle Reviews
Permed hair Service Full style with flat iron Possibly overcharged for a wash and flat iron Hair cutElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!