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Shoplet.com / undisclosed restocking fee

1 New York, NY, United States

This is not a review on the product quality I purchased, which is good, but on Shoplet customer service.

Beware! Return items at your own risk. I was charged a very high restocking fee (do not trust the policies you'll find on the site of a 10%) as you will be charged with the return shipping.

After chasing customer service for 6+ weeks I got my refund: a $6.12 refund for a product $15.65.

The reason: According to their customer service, I was charged for the amount paid for the freight costs to and from your shipping address - a policy NEVER MENTIONED on their site or during my email exchange with them.

Never again!

Si
May 15, 2015

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