Shell reviews and complaints 1
View all 1175 complaintsShell - spending limit required with credit card
I have purchased gas at this location many times. I went in today to purchase a soft drink. I was told I could not purchase just the soft drink, that I had to purchase something else to make the total purchase of $5.oo. For one thing I don't smoke, was not hungry. I just did not need anything else. I gave the cashier my credit card. I did not want any cash back. I just find this stupid. Especially when this is a local gas station, surrounded by the community. I will make it my duty to inform everyone I know about this. I never felt so small in all my life with people standing behind me. I did not see any sign posted any where regarding this policy. And he was receiving a credit card, which he gets paid. This is just plain stupid. So now he and this station has not lost me as a customer but my family including kids that drive. We will not be buying gas at this location any more. And I am telling everyone I know. You can on that. As a Shell station, shell reps should be angry, It may seem that I may be a small pebble in a pond, but If I can prevent even a couple of people from spending there money there I am satisfied. And bring there business to Murphy/Walmart down the street. And, you CAN BUY JUST A DRINK IF YOU WANT TO WITHOUT SPENDING EXTRA MONEY OR HAVING A LIMIT THAT YOU MUST SPEND AT LEAST $5.OO
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Shell Reviews
Charges for 3 transactions for a $25.00 shell gas card that did not activate Fuel card Shell motorcycle oil 20/50 Nose ring cashier - rude! Customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Ok that soft drink you try to buy is probably aprox. $1.25 and business makes aprox. %30 profit from that soft drink which is $0.37 and there is credit card commission for that charge is $0.04 plus minimum of $0.30 for transaction fee that credit card merchant service charges .
So that business owner makes $0.04 from that one soft drinks
Do you think it is fare to that business?
A lots of people using credit cards or debit cards because they are getting cash back and/or points my concern is why business has to pay for your points / or cash back
Put your self on that business owner position and think one more time…
PS: by the way I’m not that business owner or manager but I’m a small business owner also dealing with credit card companies and customers like you everyday
It is illegal for the gas station to have a minimum of $5. When the gas station signed up with the credit card company, it states that there is no limit on what a person can charge. Therefore, please call your credit card and tell them about this gas station. The gas station will drop the minimum of $5 in a hurry because they don't want to be sued by your credit card company.