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Servis / Dangerous dishwasher

1 United Kingdom Review updated:

Having bought a servis dishwasher and sending off the guarantee it broke down took them two weeks to come out then two weeks for the part then a further week to come and fix it worked for three weeks. Then broke down again again 4 weeks in total to repair it then moved house it broke down again flooding my kitchen called them and because i had misplaced the receipt they refused to fix it they refused for three months. Then sent me a letter saying my guarantee was about to run out and if i pay them over £50 they would cover it for a further year this annoyed me to say the least i called them and yet they still refused to fix it. I contacted trading standards who advised me to contact asda where i had bought it from they found a copy of the receipt and then servis agreed to come out and repair it again 4 weeks then the bloke that came damaged it even more making it so i couldn't even open the door i called asda again who arranged for it to be replaced a week later a new one turned up. Happy i loaded it and went off to work at 8 am my daughter called me at 2 pm and asked why it was still going i told her to turn it off i would look when i got home it wouldn't turn off i told her to open the door again it DID NOT STOP the only way to make it stop was to turn it off at the plug rather dangerous when i have a two year old as well running around. Servis arranged for another engineer to come look at the new appliance on the Monday took the day off work no one came called them the following day they told me 24 hours to get back to me the guy eventually came out on Friday so called fixed the dishwasher only for it to break down yet again on Monday... Its now getting loaded into the back of my car and taken back to asda for a full refund. No one is going to pay for my kitchen laminate to be replaced ( which is ruined due to it flooding it so many times no one is going to pay for the hundreds of telephone calls no one is paying for my time taken off work for all the so called repairs no one is paying for my fuel to take it back in my car ).

My advice is DO NOT BUY A SERVIS APPLIANCE their customer care sucks calls they say will be returned never are letters are never replied to.

Now going out to buy another dishwasher but i can say it will not be made by servis.

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Comments

Lo
  6th of May, 2016
0 Votes

i agree servis is a load of rubbish.i bought one in december it came with a four year guarentee.its never worked right the door is of line and it dosent wash properly.the seal keeps coming out and the top tray keeps collapsing.never again im getting a miele today cant wait.the repair fella is calling tomorrow he can take it with him.

Lo
  13th of May, 2016
0 Votes

the repair man called today and said they are not fixing the door.only the top basket they are claiming i bent the door out of shape.its not out of shape its ofline.they wont fix the seal either.anyone who is thinking of buying a servis dishwasher stay clear of them.

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