claim denial
3rd Party Auto Ins Claim Denial :
Their adjuster Kevin Rheingruber Kevin.rheingruber@sentry.com denied our claim 97A387863 based on his prejudice against women and race.
He completely ignored the police report and driver at fault (his client) interview thru a police bodycam.
Police Report: https://www.dropbox.com/s/guirmqfi2pudg4s/FlagPD_p1900163.pdf?dl=0
Police Bodycam:
https://www.dropbox.com/s/g7v5qiw9ptxtwbv/Sgt.%20James.mp4?dl=0
Claim department. Wendy (the adjuster) seems to only care about the companies bottom line and not in my healthcare. Matt (the claims director)
I was injured on the job, I have yet to receive adequate treatment for my injuries.
They have tried twice now to delay treatment. With no explanation from my adjuster at all. When I asked about it she simply replied "I'm not going to get into this with you" I asked to speak to her supervisor and he was no further help. He said he will not change my adjuster even though it's obvious that she cares none st all about my healthcare. I am at the mercy of this company and they are shady at best. I can barely move around at all due to the pain I am in. I have asked to be connected with further up admin individuals and was told no good bye by Matt. If this is how the director looks at injured people how can I expect proper care at all from this company. Their doctor lifted certain restrictions and had prescriptions filled before even examining me. People do not matter to sentry st all. Only the companies matter, I personally work for a 100% employee owned company, so I should mean just as much. I need someone from higher up to contact me regarding this issue. All healthcare should come first. The Dr they sent me too was angry with me from the beginning because he had to see me. I recieved a phone call from a woman on an Ohio cell phone 14 hours before my appointment( people are supposed to give 24 hr notice) to tell me I have an appointment at a later date( delaying my healthcare) when i mentioned having an appointment in the morning the woman had no clue what i was talking about and informed me to ask my adjuster, who happened to be ignoring me at the time. I have requested to see another doctor who may actually pay attention to me and not just the insurance company, hopefully one that takes there oath seriously. I was told i could work light duty with a back brace but wasn't given a brace at all. My next complaint is with the medical board and the better business bureau.
difficulty in assessing my claims for an accident in colorado
Dear Complaints Department,
I want to complaint about my difficulty in assessing my claims and getting my hospital bills paid after an accident I had in Colorado when I was on holiday. I was sent to the hospital immediately and was told to come back when I felt any further pain since I was 10 months pregnant when the incident happened. After a couple of days I had some back pain and decided to visit the hospital again for further checks.
Now the agent am dealing with is refusing to consider my second visit because he doesn't think I visited the second time or for whatever reason because of the accident. I live in the UK and the bills that was accrued have been going through the mail to my address in the US but the offer the agent is making may not even pay for all the bills and even compensate me for my personal injuries. I think that I may be forced to seek a legal representation in the US because as a pregnant woman who had that accident I should not be going through that stress to claim my personal injury as well as get my bills paid. I am escalating this issue to get it resolved as soon as possible. I had the accident in August, 2017 and I think the agent is not been helpful in resolving the issues to be able to settle the issue.
Please find below some email exchanged with the agent and hope this is settled as soon as possible. As an insurance company you have all the logistics to double check about my second visit and arrange for all bills to be paid including my personal injury claims.
Thanks and counting on your cooperation
Asantewaa Twum Boafo
On Wed, 15/8/18, Rheingruber Kevin wrote:
> From: Rheingruber Kevin
> Subject: RE: 97A168720
> To: "dorcas twum- boafo"
> Date: Wednesday, 15 August, 2018, 23:49
> Ms. Twum,
>
> The offer still has not changed. You have
> submitted no records showing the second visit was related to
> the claim. If you choose to accept our offer we will send a
> release, but we will not be increasing our previous offer
> without records submitted by you for review.
>
> Kevin Rheingruber
> Claims Representative II | Non Standard Auto
> [protected] ext 8607063 | Fax [protected]
> kevin.[protected]@sentry.com
>
> Sentry Insurance a Mutual
> Company
>
>
>
> -----Original Message-----
> From: dorcas twum- boafo
> Sent: Wednesday, August 15, 2018 6:58 AM
> To: Rheingruber Kevin
> Subject: 97A168720
>
> Dear Kevin,
>
> Its been a while since I heard from you
> concerning the bills to be paid and my personal injury
> claims. I am touching base to know what is happening. I have
> still not received a reply from the last email I sent.
> Please let me know what you are doing about my bills.
>
> Thanks
>
> Asantewaa Twum
>
Is Sentry Insurance A Mutual Company legit?
Sentry Insurance A Mutual Company earns 91% level of Trustworthiness
Perfect Trust Endorsement: Sentry Insurance A Mutual Company achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Sentry Insurance A Mutual Company. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sentry Insurance A Mutual Company has claimed the domain name for sentry.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Sentry.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sentry.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sentry Insurance A Mutual Company as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Sentry Insurance A Mutual Company and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Sentry Insurance A Mutual Company has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
terrible service!
Those looking for Term life insurance beware of Sentry! I don't have enough time to write all of the reasons why, but let's just say that they are really nice when their selling their policies, but after that forget about it. You'll NEVER be able to get ahold of your agent... And if you have to change anything on your policy, you'll grow old and die before you can get any service!
I am surrendering my policy... I can't stand the way they treat their customers.
Shame on you Sentry! Shame all over and around you MARK HACKLE (President, Sentry Life Insurance Company!
Bad faith claim
Sentry Insurance insured hit our van with semi causing 12, 000 damage and 7, 000 other damages and injuries. Offer 3040 to settle 12, 000 claim and 500 to settle 7, 000 claim. They make up amounts with absolutely nothing to back up what they are saying. I have asked for documentation for every excuse they come up with to not pay a fair settlement and they refuse to give it to me. They definitely operate under bad faith procedures and unfair settlement practices. They do not answer phones and when I asked to speak with their lawyer, they say they dont have one. I research their company to find class action lawsuits and other unfair business practices. After they offered the embarrassing settlement and took rental away because they say they can leaving us with no vehicle, they had the gall to send letter telling us to send them a key and title. They are a real piece of work. I would be so embarrassed and ashamed to admit I had any association with Sentry Insurance.
delay of ins. claim
Had a truck driver back into my truck at a truck stop in Wisconsin on April 28th. The drivers insurance is with Sentry Select Ins., I have not been contacted by the claim adjuster, almost been ten days now. I hope this is not pair for the course with all the claims that they receive. My semi is my only source of income, sure hope they get on the ball.
The DUI dude hit my car and two other vehicles on the parking street, it had been 1 month and 1 week, Sentry/Viking Insurance asked me to talk to my own insurance and responsible for my own towing. They said the limits had been reach and need to make more calls to get all the info.
If you are a bad guys, buy this insurance.
If you are a good guys, stay a way from this company
I agree 100%. their semi hit our van causing 12, 000 damage and they offered 3040 to go towards vehicle and we have 7, 000 in other damages and they offered 350. They are the worst company I have ever seen. I am assuming you had to file suit. Did you get anywhere? They claim to have back up documents supporting info they lie about, but never produce it. I just filed a complaint in WI and IN where the accident occurred. I am going to have to sue the poor people who hired these idiots to give them good insurance and I feel really bad for them. I would be embarrassed to say I had any association with Sentry Insurance.
very unfair practices
Anyone reading reviews and thinking about getting insurance with Sentry really ought to think twice. I can guarantee they will screw you. they collect your insurance premiums but when it comes to something that will benefit you, they will scam you. Having been a customer of over 20 years under their payback policy, I only received 10 years of payback...
Read full review of Sentry Insurance A Mutual Company and 5 commentsBad Faith claim handling practices
Sentry Insurance uses bad faith tactics is administering their Workers Compensation Claims. I was injured on the job on October 14, 2009, and treated in the Emergency Room twice resulting from a head injury. I was off work for two months and diagnosised with Posttraumatic brain injury syndrome with headaches, dizziness, tinnitus, cognitive dysfunction, and...
Read full review of Sentry Insurance A Mutual Company and 18 commentsHigh rates and unfair claims
I have had Sentry Insurance for over 10 years and all they do is continue to raise my rates and tell me they will not pay for claims. Ruid customer service reps and constant agent turn over. Very out spoken managent. Check aroud there are way BETTER companies out there! DO NOT GET SCREW LIKE WE DID!!!
Read full review of Sentry Insurance A Mutual Company and 17 commentsOverview of Sentry Insurance A Mutual Company complaint handling
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Sentry Insurance A Mutual Company contacts
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Sentry Insurance A Mutual Company phone numbers+1 (800) 473-6879+1 (800) 473-6879Click up if you have successfully reached Sentry Insurance A Mutual Company by calling +1 (800) 473-6879 phone number 0 0 users reported that they have successfully reached Sentry Insurance A Mutual Company by calling +1 (800) 473-6879 phone number Click up if you have UNsuccessfully reached Sentry Insurance A Mutual Company by calling +1 (800) 473-6879 phone number 0 0 users reported that they have UNsuccessfully reached Sentry Insurance A Mutual Company by calling +1 (800) 473-6879 phone numberCustomer Service+1 (800) 742-2791+1 (800) 742-2791Click up if you have successfully reached Sentry Insurance A Mutual Company by calling +1 (800) 742-2791 phone number 0 0 users reported that they have successfully reached Sentry Insurance A Mutual Company by calling +1 (800) 742-2791 phone number Click up if you have UNsuccessfully reached Sentry Insurance A Mutual Company by calling +1 (800) 742-2791 phone number 0 0 users reported that they have UNsuccessfully reached Sentry Insurance A Mutual Company by calling +1 (800) 742-2791 phone numberHead Office
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Sentry Insurance A Mutual Company emailswebmaster@sentry.com100%Confidence score: 100%Supportjoanne.plis@sentry.com94%Confidence score: 94%rudy.aranda@sentry.com94%Confidence score: 94%salesjoe.higgins@sentry.com94%Confidence score: 94%salesrick.lafrombois@sentry.com94%Confidence score: 94%communicationbrandon.smith@sentry.com94%Confidence score: 94%salesmatthew.conville@sentry.com94%Confidence score: 94%salesamy.miller@sentry.com94%Confidence score: 94%salesben.villars@sentry.com94%Confidence score: 94%
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Sentry Insurance A Mutual Company headquarters1800 North Point Drive, Stevens Point, Wisconsin, 54481, United States
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