Scuba.com / Worst online shopping customer service
To make it Short, RUDE, NO RESPECT, NOT RELIABLE or RESPONSIBLE, NO CUSTOMER SERVICE PROVIDED, I would only recommend it, if you are going to walk in. NO WEB Order.
something goes wrong with order, it is never their fault and they DO NOT PUT ANY EFFORT TO MAKE CUSTOMER FEEL BETTER about their mistakes.
I was reffered by good friend of mine to purchase some items I needed for my last min trip "from scuba.com". I am leaving on Friday and I only had 5 days to get ready for all items.
Monday morning, I started viewing their website. I was pleased with easy process on online and good description on the products sand i did made an order after 1 hour of reviewing and comapring.
I was qualified with free shipment due to the fact the order amount was more than 500 or so. But I had to Put 3day delivery with extra charge to make sure i will be getting it on time.
On Thursday, I got the shipment as I expected. I was pleased and I opened the package. and everything was there EXCEPT WET SUIT AND ALSO GLOVE. which is like most important items i needed. Other ones i could have borrowed from friends or buy easy other places. However, missing a Wet suit was very disturbing.
I called immediately and they are telling me it was back ordered and it will be all there by friday 1: 30. I told him that i will pick it up tomorrow. He advised it is okay to pick it up, but to call first prior to leaving.
I called on Friday at 1:00 to confirm. I wa son hold for queit a while and got transffered about 4 -5 times and finally, Dan, Sales person or instructor got on a phone. I asked him if the merchandises are there for pick up and found out glove wont be there till Tuesday now.
ok, fine, I told him i will just pick up another glove thats there. But I like to get a refund or credit for the 3 day delivery charge which was $20.00. since i have to drive 3 hour to just pick that up and i have to delay my trip for this mess they made and DIDN'T EVEN NOTIFY THE BUYERS. I was Very upset and disturbed the way DAN (sales person) treated me . His Exact word " you already got yours in 3 days and I cannot refund you for what you already got " i asked if i could talk to his manager. HE GOES "THERE IS NO MANAGER HERE. YOU CANNOT TALK TO ANY ONE HIGHER THAN ME. I WILL BE THE HIGHEST PERSON YOU COULD TALK TO." I asked again if there is any supervisor or owner "He was hysterically saying No to me and transfered to another person.
I have enjoyed a lot of online shopping and I do it very often. THIS WAS WORST ONLINE SHOPPING EXPERIENCE I EVER HAD. I ENCOURAGE YOU TRY LOOKING ANOTHER SOURCE THAN SCUBA.com