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Saturn of Torrance / Saturn Outlook / Terrible car and customer service

1 United States

Saturn of Torrance, Saturn North America, and General Motors

Bought a new Saturn Outlook. Saturn Torrance promises free loaners. Have had multiple service problems. Received "free" loaner and then got charged almost $150 by Hertz for the loaner. Told by Saturn it would be reimbursed and cleared up; a month later we still have the charge.

Tried to get Saturn corp and GM help. Area Manager sent us back to Torrance service manager who has been promising the reimbursement all along but accomplished nothing. Tried calling GM but operator won't let you speak to any of the executives and no other entity at GM I could find gives out other names to speak with. This is fraud: either Saturn deliberately misled us (which seems unlikely since have not been charged for other loaners) or paid Hertz but unable to get Hertz to issue the reimbursement to us or did not pay Hertz and assumed we would not notice.

It is no wonder GM is in so much trouble. We have owned Honda's, Toyota's Lexus' and Volvo's my whole adult life with loaners from all and I have never had a problem like this. It is not enough that our brand new Saturn has been in the shop almost as much as we have driven it (4 times by last count) but this is insult on top of injury.

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