The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Safeway Moving & Storage / Interstate move

1 Orlando, FL, United States
Contact information:

This company is NOT AUTHORIZED by DOT per 03/10/2017:
http://safer.fmcsa.dot.gov/query.asp?query_type=queryCarrierSnapshot&query_param=USDOT&query_string=2780116

But even if they were, I would advise to avoid them at all cost. My impression after dealing with them is being scammed.

Unfortunately the company name bears a striking resemblance (intentionally?) to other better renowed companies in other states.

Make no mistake however: The company operation out of www.safewaymovingandstorage.net, telephone [protected] is nothing of the kind.

If you call them you'll be greeted with a generic "moving services" once you are put through to one of the employees (I count 3 so far).

All written (email) communication does not contain the last name of the employees (just initial), I guess they are not too proud of the service provided.

The owner is Vaknin Yehoshua who appears busy starting moving companies (from https://www.bizapedia.com/people/yehoshua-vaknin.html):

MY MOVING SERVICES INC
SAFEWAY MOVING & STORAGE INC
UPLINE MOVING & STORAGE INC
U S MOVING SERVICES INC
US MOVING & STORAGE INC

If you deal with them, here is what to expect:

You'll receive a "binding estimate". Yes, rather odd to put those two words together... The binding part is for you only.

Their estimate will be low to lure you in and will lack a number of items. Don't worry, they will add these after your goods are loaded and held ransom.

By dealing with them, you will end up having paid the same as elsewhere in money and a lot more in time, frustration and worry.

How they get you:

* No packaging included. They will charge whatever they want and you do not know before pickup day. If you don't agree, your belongings are held ransom.

* You WILL need shuttle service. The driver will rent a generic Penske truck or similar and then charge every customer on the way the $300-$500 shuttle charge. Even though you might have parking space and live in the city, the truck driver will call too late to arrange permits or simply insist there is no room for his 100 ft truck.

* Non-professional movers. The truck driver finds freelancers on Craigslist for the day, so random people off the street will be handling your goods. Try to ask who they work for - our's were instructed to say "5 Star Movers" by the driver!

* No liability for goods beyond $0.60/lb. Unless you are transporting water or dirt, this is useless. Their "binding estimate" will give some options for full value protection, but on move day they will inform you that they do not offer this service and suggest buying 3rd party insurance. A bit late for that.

Some of the above is in the fine print, but a lot is left open to interpretation and their discretion after they "get" you on move day.

In conclusion, my worst moving experience by far. DO NOT USE THEM.

Ma
Mar 11, 2017

Post your comment