Ross / Dressing Rooms, not enough BIG rooms!
I am writing in complaint to the dressing rooms not having enough space for those of us who have strollers or anyone with a handicap, specifically the Ross store in Jacksonville NC, and how the situation was handled by the manager.
Everytime I want to go try something on, I have to wait outside the large dressing room (which they have only ONE of, and then about 20 or 30 tiny rooms, which more than half goes unused) with my toddler son in his stroller. I end up waiting about 15 to 20 minutes on average while someone takes their time, talks on their cell phone, and simply can not take a hint that someone with an irate toddler is TRYING to patiently wait their turn. They do not need to be in there for any reason aside from the fact that they just feel entitled to the extra space. Not the store's fault though, right? WRONG. Here is why. The larger rooms provided in stores are supposed to be for those with a disability and to those who really NEED the extra space. Usually, said rooms are equipped with a sign letting patrons know that these rooms are intended for just those people. Well this store does not have such a sign. I have suggested that perhaps they should put one up or tear down the many tiny rooms that NOBODY ever, EVER uses and put atleast one more large room in there. A manager told me once that she was personally going to see to it that a sign gets put up. Never happened.
So today I complained about this situation to a manager once again, and this time she told me there is absolutely nothing she can do (to help patrons with strollers or disabilities who really need the extra space) and she actually suggested that I go into the MEN'S dressing room to try on clothing. HOW INSULTING! You really want me to go into a men's dressing room and get naked?! Are you insane? Are you looking for a lawsuit!? All I need is one pervert with a camera phone peeking under the door! Her other suggestion was that I try on clothes in a small room and leave the door open so I could watch my son... how uncomfortable for me! Not an option for me either, sorry. Dressing rooms have doors for a REASON. And that reason is so that you can have your privacy. Men's and Women's dressing rooms are seperate for a REASON, and I shouldn't have to even explain why they are!
I am going to write to corporate and let them know my complaints, and that I will be shopping at Marshall's (TJ Maxx), where their larger dressing room is NEVER occupied except by those who REALLY do need the extra space. If they really do care about each and every one of their shoppers then they should make room for us and make us feel welcome and comfortable in their stores. Not have their managers suggest that a mom and her child go into a men's dressing room to try on clothes because they are too lazy to put a sign up on their dressing room door.
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