Roku / no refund on returned item

CA, United States Review updated:

I have have similiar difficutlties as previous customers... No refund. It has been over a month, I call weekly, and each time I am promised that I will be refunded for a retuned roku player. I have not yet received a refund. I notified my credit card company to take action and have also complained to I hope that either of these will satisfy my request.

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  • Ri
      19th of Mar, 2010

    Caveat Emptor Roku:
    My experience is the same. I have been promised a return of my money twice now but nothing happens. Roku received my unit March 1, 2010 and signed for by C. Morrison.
    Today is the 19th. I have spoken to India twice by phone and a couple of times by email. There is no phone number readily available to speak with their corporate offices. I am assuming that I will have to go to my credit card company to get a return. Before you buy be certain that this is what you want to do because solving problems appears to be extremely difficult with this company.
    Unhappy Rick

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