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Rock Tops Granite / Horrible experience

1 United States Review updated:
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Our home has been two years in the planning and building. Over a year ago I went to Rock Tops in Saline, MI and met with David Gough. Our architect had specifically designed the kitchen island to be a “showpiece” of the home. It was large (5’ x 9’) but designed so that a single piece of granite would be used as the countertop. At this meeting, I told David that we needed the kitchen island to be a single piece. He assured me this would be no problem.

2 months ago we again met with David to begin to finalize our countertops and reiterated the importance of a single piece for the island. We met the measurer at the house and explained that the island had to be a single piece. They had a small screen that showed the cad drawings showing a single piece for the island that we approved.

We visited Rock Tops in Macomb Township in order to select the slab for the island. When we arrived, they did not have slabs large enough for the island in the color we had selected so we spent another 90 minutes selecting another color with larger slabs available and again, reiterated that the island had to be a single slab. Jim Theide, the owner’s brother, had the cad drawings faxed to the showroom in order to assure that the slab we were picking would be able to do the island as one piece.

The island was delivered in two pieces with a seam running right down the middle and a large chip on one of the corners of the large island piece. During the attempted installation the farm sink in our kitchen was scratched. The installers, rather than taking responsibility, covered the scratch with a piece of tape and then tried to blame someone else. We immediately called Rock Tops to let them know what was happening and instructed the installers to stop the installation until we had these issues addressed.

I have left 9 messages for the owner but have not received a call back. I received a call from someone named Scott, stating they would not rectify the problem and that they could put seams anywhere they wanted. I have been in contact with David Gough who has acknowledged several times that the island was supposed to be 1 piece but now, he too has stopped returning my calls. We are left with a kitchen full of uninstalled slabs with an island slab that is cut down the middle and has a large chip on one edge (see pictures on website--www.rocktopsishorrible.com). The company is now refusing to even return our calls.

Rock Tops requires payment in full prior to fabricating the granite and now I understand why. This company is both unreliable and unprofessional. We will be filing a complaint with the Consumer Protection Division of the Michigan State Attorney General's office and will also be pursing legal action. There are many companies that can install granite or marble countertops. Rock Tops was and is a very poor choice. We hope others will be able to use our experience and avoid this company at all cost. For additional information on our saga please see www.rocktopsishorrible.com.

Va

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Comments

  • Pc
      28th of Sep, 2008
    0 Votes

    Amen ...Rockslops is the worst! with all the companies out there and the economy being such as it is, with a little research, I'm sure you can find someone HONEST to do your job! These guys are ripoff artists!
    P Cate

  • Ve
      29th of Sep, 2008
    0 Votes

    Strongly agree - I am also in the same boat. From past 3 months, I am suffering with their actions. As of today not fully installed my kitchen and not yet all installed fireplace - Now my kitchen and living area looks ugly and I am not having piece of mind. I don't know, in which stage your complaint was -- Could you please educate/guide me, how to file a complaint against Rock Tops Inc., a michigan corporation. I am not getting proper sleep with this headache. Could you please help me how to file a case against RockTops. They got all my money - Now I don't know, what to do and not responding to my mails or phone calls.

    thanks
    Venkat.

  • Ma
      4th of Jan, 2009
    0 Votes
    Rock Tops, Inc. - No granite paid in full
    Rock Tops, Inc.
    1000 100th St.
    Byron Center
    Michigan
    United States
    rocktopsgranite.com

    We paid rock Tops on 11/18/08 $1, 600.00 50% for new counters. On 11/25/08 they cme out and measured and said we need to pay balance in full if we want our granite installed on 12/15/08. We paid them in full for a total of $3, 200.00. On 12/3/08 we received a call from manager stating that the 15th install date will not work but he guarantees 12/23/08 install. He even left a voicemail recording with confirmation. On 12/22/08 we had our counters, sinks and appliances removed from our kitchen and bath ready for install on the 23rd. The 23rd came and went. To this day 1/4/09 we have not heard anything from them. No calls, no messages nothing. We have been reading the news, watching tv news, leaving messages and emails and Rock Tops have taken our money and have ran.

  • Fr
      21st of May, 2009
    0 Votes

    We worked very hard at Rock Tops, and I earned every penny I collected on payday.

    Here's a fine example.

    http://www.youtube.com/watch?v=yrFPbC-OXbg

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