We own a business laptop computer (outright) that was going in to be fixed. It was going to take up to 2 weeks to be fixed the repair man said. So, we could not run our business without a computer and decided to rent one from Rent A Center in Peru, IL. for 2 weeks until we had ours back. They ended up hooking us up this their most expensive one for $40 a week/$80 for 2 weeks.
Well, the day we rented the laptop computer, as soon as we got home, our computer repairman called, said it was only the battery that we could come back to get it, that it would not be taking 2 weeks afterall.
So I call Rent A Center back right away, and told them I needed to bring back the laptop, that we didn't need it afterall to void the contract & refund my money. (The laptop was still in the box not even opened or used yet, since we just returned home from there) They refused to let us break the contract, said i had to still pay $40 the next week also, that I could not break the 2 week contract. Why if I never even touched it, and it was only 1/2 hour after renting it, could they not void my contract? It was a loss of $80. So, during the following week, I decided if I was paying for it, I might as well check it out atleast. So I logged into it 2x. And when they got the computer back, they yelled at me calling me a liar that I did too use it. I told them, No, listen, I used it finally a week after having it, but when I called the day I rented it to return it, it was still in the box unused. They refused to listen to me, continued to call me a liar. I hung up on them after using some choice words. So, I'm taking it to corporate! Melissa Crank