Realtystore.com
Reviews and Complaints

HAVE NOT HEARD OF THIS COMPANY, CHECKED MY ACCOUNT AND THEY TOOK 49.60 OUT WITHOUT AUTHORIZATION!

i have been scamed by realty store they caused a huge lump sum taken off of my checking account i however did not give anyone permission to collect money off of my account i would truly like my money put back into my checking account

Realtystore.com is nothing but a gang of crooks. If you think for a second that your customer service line allows you to reach a live agent you're delusional. The recording that comes on says that your store is closed and to call back during noraml business hours which is between 7am-7pm p/t yet I'm calling 12pm e/t. I can't cancel if I have no username and password for the e-mail address I used to set up because I didn't set an account up. I agree, this business isn't anything at all but a bunch of crooks, schemers, just dirty people.

Lisa,
The only way we can or would charge any fees to a credit card is through a valid registration process on our website. SOMEONE in your household signed up for our monthly service. Either that, or someone with YOUR credit card, using YOUR name and with access to YOUR email address signed up for our service, so please check with members of your household.

If you still have concerns after that, please call us at our customer service line [protected]), or send us an email.

This is just mudslinging. Guy never even contacted us.

I work at Realty Store.
I just became aware of this post. The first thing I did was test our Customer Service line [protected]). It took me exactly 1min 37 seconds to get a live person on the phone.

So the claim that “they don’t answer” is false.

We treat all complaints seriously as we strive to have only satisfied customers. But we can’t do our job of addressing your concerns if you don’t give us a chance.

Call us. Or email us.
(Contact Us info is on the website and your Welcome emails).

Incidentally, our site terms and promotional materials state clearly that our service costs $49.60 a month, so I’m not sure I understand the nature of your complaint.

We have a very friendly and conscientious Customer Service Department.

If you could please call our toll-free Customer Service hotline at [protected], we can surely resolve your complaint.

Thanks,
Jerome

They took money out of my account after I canceled. When I called they said that I had to fill out a form and mail it back to them before my account could be credited back. As of today I am still going through the same thing trying to get them to put the money back on my account. Word to the wise, do not use this company

The only way we ever process any fees is if you, or a member of your household, came to our site and signed up for our monthly service. If you have never heard from us, ask your spouse if they signed up for our service. We provide a useful service and charge a fee for it, but we only do so when someone willingly and knowingly goes through our registration process.

If after checking with other members of your household you still have concerns, please contact our Customer Service: [protected].

I should also say that posting a complaint on a web forum that is not in any way related to our site is an inefficient way to get in touch with us. We have contact info on our site and our Customer Service Department is highly responsive. I only found your post by accident, as checking this board is not part of our normal routines.

Samantha, the only reason that we ever charge any fees to anyone is when they sign up for our monthly service. Please contact our customer service line to address your concerns: [protected]

I went to the bank this afternoon and I have had an unauthorized charge to my account of 49.60. I would very much appreciate that the money will return back into my accont as soon as possible, because it has lead me to have a nagative balance into my account. If this problem cannot be fixed I will report the issue as soon as possible.

Thankyou
Samantha Walsh

You may reach me by phone [protected] ASAP

Our terms of service clearly state our service has a monthly fee.
When a user signs up they're exposed to this information and asked to confirm they agree.

I have never ordered your services but have been charged for last 3 months 49,60 per nonth i would like to have these charges removed asap please samuel webb

shady business that has been given permission to keep charging a card once you sign up for a seven day trial but they obviously put in very fine print that you will continue getting charged $49.60 every month. I contacted them as soon as I saw charge and was sent an email to "file" for a refund but the link did not work so I have to assume that after reading how all of these other people have been ripped of by this shady realty store I am also going to be victimized by them. sad, sad, sad that the government lets these rip off companies get away with this practice of automatically charging peoples cards. something needs to be done about them and FAST!

RealtyStore.com is working with me to give me a refund.

Realty Store.com is working with me to give me a refund.

I have requested before my trial was due to cancel my account. I am no longer in need of it, and I received an email after my cancellation and did not agree to continue the 7 day trial at a lower rate.
I need to be unsubscribe and leave this site/link that I do not use after verbally calling to cancel and email my cancellation response too. That is when they offer me a lower rate because I was closing out the account as I mention above; but I declined the that offer as we. I would kindly like to please request refund my last charges of 49.60 on 5/21/2013 when I had already closed my account with Realty Store, and until finally today one of your agents returned my call and asked me to request the refund in writing in order to receive the full amount. His name is Eddie, and explained if I cancel over the phone; the refund would be pro rated but in I request it in writing I would benefit the full credit refund. I mentioned to him that I do not have a complain against the Realty, I just have no need anymore. Thank you in advance for the so waited explanation and if you have any questions please feel free to contact me by phone or email.
Sincerely, Juanita G. Segura

Do not get involved with this company. They are scammers and a fraud. I paid $1.00 for 30 trial, but now they have no record I canceled but they could tell I only used it one day. This company should do the right thing without being told!
Suzette Smith

I am still waiting for my $49.60 refund.Norma Ruggieri, 81 Rutland St, Cranston, R. I
02920. What is the hold up ? I filled out the refund application on line as you requested the end of Dec my email is nruggieri@cox.net.

I ANITA HAD SIGNED UP FOR THE PROGRAM AND THEY WERE TAKING THE MONEY IN AMOUNT OF 49.00 AND I WAS ANGURY THE LAST 3 MONTHS AND I FINALLY CALLED AND YES THEY PUT IN BACK ON CARD AND THE GUY TOLD ME THAT THE LAST 2 MONTHS THEY WERE GOING TO SEND ME A LETTER IN MAIL TO PUT THE OTHER AMOUNT ON CARD BUT I HAVENT HEARD ANYTHING SO I CALLED TODAY AND THE LADY TOKLD ME TO DO THE LETTER ON COMPUTER THAT REALLY STINKS IF YOU DONT KNOW ANYTHING ON COMPUTERS EVERYTHING NOW IS ALL ON STUPID COMPUTERS, I AM NOT VERY HAPPY WITH THEM AT ALL. FROM ANITA GONZALEZ

I, Eva Schmid sign up for 7 days trial. and the realty store keep charging the $44.90. My credit card co. told me to go on nothing like my account come on. . i will report a fraud. or what could i do, the criminals having a haven in the .

I did sign up for a $1 7 day trial membership, and while my bank paid the fee, I have been repeatedly denied access to the site - I only pray they do not continue to charge me, that would be tragic - I think realtystore is a sham!

9/30/2024 I clicked on the link to Realty Store. tried looking up house but was told to try free trial. I never consented or gave my credit card info. I wasn't interested in paying for this service. I did not realize these charges until this month. I never used the site as I am sure they can see. I have spoke to 3 different people

I've been calling and emailing this company for past 2 months to cancel the membership that I only had free trial for. I've been charged twice already. The phone number is now no longer in service. This company is a scam.

$49.60 sent was wrongfully taken out my checking account. This was money to pay my light bill , now I am short of it . I need my money refunded asap

They took 10 $46 from my mom's account! Please help me to let them refund my mom's 10 $46 from my mom's account!

I went thru the trial, received 15 numbers paid $149.00 NONE OF THE LEADS WERE ANY GOOD! Not one lead came from the 15 numbers therefore I just have money with no return.

When I reported the fraudulent charges I was told to mail in a form but no address was supplied. What is the mailing address? I need the money that was stolen!
R. Ann Martin
403 Charles St.
Spencer, NC 28159

I Agree This Company Is A Scam They Trick You Into Thinking You Canceled Only Yet To Find Another $49.97 Charge On Your Card. Do Not Use This Company They Will Take Your Money I Will Say This Again Do Not Go With Company Do Not Give Them Your Card Information They Will Take Your Money I Am Looking Into Further Action To Be Taken!

Terrible site. Clearly I signed up for some sort of temp membership at one point, possibly even kept it for the first month. I'm confident that I tried to cancel. I didn't realize they kept charging me $50 per month because it goes to a card I seldom use that is on auto pay. I called them today to discuss a refund and the gentleman on the phone told me there were no refunds. When I told him I would dispute it with my card company he said that "we record our calls and you said that you signed up for a membership", or something to the effect. When I continued to complain and informed him that I ALSO record my calls to companies like this he offered me one month refund. In my opinion this site does not operate above board. I will be doing what I can to get my $$ back.

I WILL ADD TO THE MANY COMPLAINTS REGARDING THIS ISSUE... i OWN MY HOME AND WOULD HAVE NO REASON TO GO HERE IN THE FIRST PLACE. hOW THEY GOT MY INFORMATION IS ANOTHER BAFFLING QUESTION. SCARY TO SAY THE LEAST. i HAVE TURNED THIS INTO THE BETTER BUSINESS BUREAU AND THEY AS WELL THOUGHT THIS TO BE A SCAM AS THEY HAVE HAD MULTIPLE COMPLAINTS OVER THE LAST 5 YEARS. INTERESTING... HOPE YOU GET YOUR ### IN A SLING OF TROUBLE AS THIS IS NOT RIGHT! NOW THAT AUTHORITIES KNOW AND BBB AND A CONSULT WITH AN ATTORNEY YOUR LITTLE SCAM THAT HAS ROBBED MANY PERSONS WILL COME TO A HALT AND YOU'LL HAVE TO FIND ANOTHER WAY TO STEAL MONEY... MY NEW YEAR WILL NOT BE RUINED WITH ### OF THIS NATURE...

HERE IS THE CURRENT NUMBER IF ANYONE ELSE IS IN THIS PREDICAMENT [protected]

I also have NEVER even been to this site, nor am I looking to buy a home! I am BEYOND furious! I have waited on hold for about 20 mins twice and have never been connected to a customer service rep, because I'm guessing there isn't any and this is a fake ### bs site! I'm sooo angry and will be reporting this site if I can ever ###ing find it! Some people work hard for their money and plan very strictly on where they spend it, get a job or a life you ###ing ###s!