Realnet Estate Mooikloof — Bad service
Realnet Estate Mooikloof Ridge Garsfontein has a very bad service, I am trying to get hold of a senior person to assist with a manor problem. I have sent an email to their H/O, on their website. They acknowledged reciept, and promised that somebody will come back to me asap. it is now 2 weeks and i am still waiting.
We also phoned their H/O and left a message for somebody to call us. The lady who took the call said " he will probably get back to you" Probably?
Looking at all the complaints on Hello Peter against Realnet, it is no surprise that nobody has contacted us yet. it seems as if they do not care about good service or their name.
I have been using Realnet Estate in Mooikloof to manage my property lease for more than year and have renewed only because the tenants are looking after the property. Realnet is being paid for managing the property and are supposed to be responsible for collection of rent, maintenance co-ordinating of the property, etc. The journey with the agent started by a miscommunication from the agent on the move-in date between myself and the tenants. Then the rental agent was non responsive on various queries, then my utilities were not paid for months without the agent questioning it until I raised it, the tenants are directly contacting me for simple maintenance matters because the agent doesnt respond to them, The rental renewal agreement reflected the wrong amount on the contract and it signature was not obtained from the tenant until 2 weeks into the new lease term (this should be done 60 days before the lease term is up) and now finally my rent has not been paid and the agent doesnt even seem to pick this up. Realnet Mooikloof are poor managing agents who do not do the basics of property management and are causing me endless headaches which are all avoidable. I do not recommend anyone ever using them either as a tenant or a landlord