I am having a similar experience with RC Willey. During the past three months, I have spent nearly $4, 000 with RC Willey on mattresses, a sofa, dresser, chair and a bench.
Friday, the dresser was delivered missing a knob. My husband didn't have the drivers unwrap the bench (also delivered), but when I unwrapped it on Saturday - it had obviously been dropped. One of the arms was cracked all of the way through, cracked around the base of the arm, and all across the seat. PLUS the bench was black - and I ordered mahogany! Now, I have to miss two different days of work so that one person can come and look at the missing knob, and then the drivers can come and pick-up the damaged bench. Believe me - this doesn't make me very happy. Does anyone have an address here I can send a letter of complaint to RC Willeys?