Quidco / Plusnet cashback not paid / mis-selling
Quidco are registered as Maple Syrup Media Limited, Quidco.com, The Gateway, Broad Street, Sheffield S2 5TF
Quidco offered £70 cashback in early January 2013 to potential customers of Plusnet's unlimited broadband and phone service. Customers who signed up may have received the standard £38 cashback and when queried with Plusnet were told that the £38 cashback was correct and no £70 cashback was on offer via Quidco at that time. This seems like mis-selling when an agent offers a particular deal only to be told once the customer is locked in to a fixed term contract containing exit penalties that the deal never existed.
So, how do Quidco make money? Quidco say they operate through a marketing intermediary. If Quidco gets paid for the number of customers referred and the intermediary also gets paid by Plusnet for numbers of customers referred then by offering a large inducement but not paying this out to the individual customers it would account for the numbers of complaints of the larger payouts (not just Plusnet, Sky, Vodafone etc) not being received wouldn't it? It's time for Quidco and other cashback merchants to disclose exactly how these deals are structured or face a mis-selling scandal.