Public Storagefront desk

Je Dec 11, 2018 Orange, CA

My unit along with 9 other units were broken into and we got a call on 12/10/2018. I arrived at 3:10 p.m. and made a police report and waited for CSI to finish dusting for prints. when CSI was finished at 6:15 p.m. I noticed door handle had been broken off and even if I were to put my lock on it my unt still would not lock. The manager and emloyee had left befoe the cops and CSI were finished because their "Shift" was over. I was not able to get another lock from the front desk to secure my lock. I called this morning 12/11/18 9:53 a.m. and spoke with Diana to have them put another lock on my unit. she said she is not aware of what happened but can have management call me back because management was on the property but no at the front desk at the moment. I called agin at 10:54 a.m., 11:04 a.m., and 11:11 a.m leaving a message explaining I needed to speak with management. Diana called me at 11:17 a.m. stating ther was someone there to fix the doors and she needed me to go to the storage and remove my lock. I said I cant at the moment as I am at work and if they can just add another lock on my unit until I am able to go at 4:00 p.m. after work. she said ' i dont know if he can fix your door while the lock is on there" i said, ' i am not telling you to fix it i am telling you t just add another lock on it until I am able to go after work and remove my lock. what are you not understanding?" as I was trying to explain to her what she should do she was talking while I was talking and being rude and repeating to me what she said when I told her "im not telling you o fix it" hse said "ok ma'am I will write that down in your file" I said "just add another lock so I know its locked until I can go after work!" " let me speak with your manager" she cut me off when I said that and said "have a nice day" and hung up. It is stressful enough to have to go through this whole situation of being burglarized and violated. I dont need the damn staff to be rude and act as if they know what they are doing and not give a crap about the situation. This lady said it her self she doesnt know what happened so why is she even talking to me? I cant even get a hold of the damn manager! I have my police report and I will be pressing charges for whoever is responsible and Public Storage will have a lawsuit on their hands because I pay money to rent a place I am hoping is safe. Yet 10 units get broken into and no one hears a thing. Does the manager not live on-site? what they did to those doors and locks was not quiet. My lock was not broken my door was!! I a one pissed off customer at what happened bu more at the damn disrespectful staff Public Storage hires to represent them. Diana should definitely not be working there.

Post your comment