Public Storage reviews & complaints 1
View all 322 complaintsPublic Storage - bait &, switch, rate increases not following thru with promises.
Renters Beware
I recently moved to the Portland area (May - 2018)
I got online to find a storage unit for my belongings. I was in luck Public storage @ 2190 NW Burnside Gresham Oregon [protected] had a 10'x20' Unit available for $83.00 a month. I called the Manager and she told me the Unit was available, when she asked how long I need the unit I advised her long-term she said she could only guarantee the $83.00 (Advertised online) was available for 12 Months we agreed on this.
When we arrived my friends and family started unloading my unit I went to sign the papers and get the keys. I noticed the lot and Restroom was dirty and cluttered.
When we were completing the paperwork the manager said the computer wouldn't allow her to complete the paperwork for the advertised price. She said it wanted to charge me 133.00 month I showed her on the web page and she agreed but said she would have to get it cleared thru the district manager. She assured me the web price was right and he would honor this price. 2 days later the manager called me and said the district manager wound not honor the advertised price. She said he stated it was a "Old Promotion" that they failed to remove. And I have only be in the unit almost 6 Months, now I'm told the price is going up to $160.00 with only 10 days' notice.
BTW I've attempted to speak with the district manager 3x the answering service says he's not available and wont put me thru to his extension…. Isn't that great customer service…? Right?
This is unethical. My attorney is looking into liability.
I call this Bait & Switch!
Then when I was talking to the manager I told her I wanted to store my Harley Davidson in the unit for the winter, and I would need to plug in my trickle charger in she agreed.
When I took my Harley there, there was NO Electric not even lights (She said they made her turn the power off to the units) I advised her that we agreed on the use of power she said yes, but they do this stuff to customers once they get them in and under contract.
I don't even have access to over head lights to see to go thru my stuff. This is an unethical practice I believe. My attorney is looking into this as you read this.
I'm saying Renters beware!
More to follow - BTW If the storage unit removes this it will be reposted daily and when we decide to file on this, it will be updated
If this has happened to you or someone you know, please e-mail me details..
Randy V.
[protected]@yahoo.com
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