When I had problems with their previously installed security system that left half my house unprotected, I was informed that it was an 'old system' and the hardware was no longer supported. They then tried to push me into installing a new system. I shopped around and found another service that could install a new system and provide monthly monitoring for far less money than Protection One. I sent Protection One a cancellation for the monthly monitoring, but they continued to bill me BECAUSE: 1) I had sent the cancellation to the 'payment office' instead of the 'billing office, ' and 2) It is THEIR policy to only allow cancellations every three months. So, despite not even using their service, I have to pay a total of four extra months and mail another cancellation to the 'correct' address. (Silly.)
Read your agreements carefully and just line out things that don't make sense. I don't have time to mess with these guys other than to write this report on their gross lack of: 1) good customer service, and 2) just plain common sense.