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Proscan TV


Problem with ProScan TV - Thomson, Inc.

Complaint Rating:  82 % with 62 votes
82% 62
The remote sensor of our 5-year-old 32-inch Proscan TV broke TWICE within a year. At the second time when the same part went bad (May 2006), I didn't want to fix it without knowing what's causing the problem; rahter, I wanted to buy a new more-dependable TV. Thomson, which is the manufacturer of
ProScan/RCA TVs, could not answer my question, but their representative told me to get it fixed by the authorized repair company in town (we hired them.), Tyler's TV, again, then get the money ($89.95) back from Thomson. I trusted his words, got it fixed, and sent the letter of explanation and copies of receipts as instructed by this representative, instead of getting the money back from Tyler's TV and toss this costly TV. However, I had not received any response or refund by Thomson for the past two months. I myself called them today only to find out that Thomson changed their minds (Today's rep said to me "it was two months ago" - meaning their response is different now.) and decided not to give me the money back. The fix is already done two months ago. I can't call Tyler's TV now to void the fix
and give me the money back. Is Thomson a reputable and trustworthy company? Do a consumer always have to cry over the spilt milk? Any comment will be appreciated.


following is the complaint letter I sent to their Headquarter:

July 10, 2006

Consumer Relations
Thomson, Inc.

Re: case# 11X09 (#11LPM)

To whom it may concern,

I am writing this letter today to claim the reimbursement of $89.95 from Thomson, Inc. On May 19, 2006, your representative Albert @ 1-866-465-7157 told me to send the letter of explanation with copies of receipts, and I will get the money back from Thomson, Inc. So I followed the instruction.
However, I did not receive any refund, phone call or even letter to follow up on the issue. I finally called today to inquire about it, and Jeffery at the same phone number told me that the company had received my letter on May 23, 2006, but had decided not to give the money back.

Prior to sending the letter to you, I had spoken with several people of Thomson, Inc., including technical support, trying to find out what’s wrong with our remote sensor of TV, which had been broken twice within a year. Nobody could explain it; therefore, I decided NOT to fix this Thomson TV and
buy a new TV, instead of spending another $89.95 to fix it. I made an appointment with Tyler’s TV, your authorized repair company, to get the new part off our TV and give us the money back. It was set. Then, Albert, your customer representative, told me I don’t need to do it; rather, I would get the money back from the company. It was a good news to me. So I went ahead and canceled the visit by Tyler’s TV, wrote the letter to Thomson and waited for the money back from the comapny.

Two months later, not only I did not receive $89.95 back, no one from your company even confirmed that they received my letter; no one from your company called me or wrote to me to tell me that Thomson changed their mind and decided not to give the refund to me. Jeffery even told me that the
refund was promised 2 months ago, now they say no refund. Can a reputable company change their mind like that? How can I request Tyler’s TV now to come back to my house, get the new part (now 2 months old) out and give me the money back? Would you call Mr. Tyler and ask it?

I fully trusted your company and your representative’s words, so I canceled Mr. Tyler’s appointment two months ago. How can I ask him to give me the money back now because Thomson changed their minds? This is absolutely ridiculous.

At the end, Jeffery told me to write to you to solve this issue. The whole case is written in your case files of #11X09 (and #11LPM). Please give me the money back as promised.



Leesburg, VA 20175
Complaint comments Comments (50) Complaint country United States Complaint category Consumer Electronics
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N  21st of Apr, 2011 by    0 Votes
Dear rgmbem,

I am sorry to hear about the issue that you are having with your TV. I saw this comment and I wanted to reach out to you to see if we could be of assistance. We would like to look into this on your behalf to see how we can resolve this to your satisfaction.
My name is Misty with Sears Cares and we would like to discuss this with you further. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (rgmbem) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Misty H.
Social Media Moderator
Sears Social Media Support
N  11th of May, 2011 by    0 Votes
My televison is still under warranty by manufacter but i am unable to get a working number.
A  27th of Aug, 2011 by    0 Votes
I bought a Proscan Lcd tv/dvd #37LB30QD. Whn I power on, the blue light will come on for a few seconds, then turn back to red. Then it will have no response. I unplug it and it will do the same when I power it up again. After it turns red, there is no response whatsoever. We try to turn it on for hours and finally it will turn on occassionally .. like maybe every 3rd week. I have done a lot of research on the internet and this is being reported on several models all over web. How do you start a recall or class action suit? By the way this has happened before: 'consumer product class action which resulted in a settlement of $100 million in cash for consumers of approximately 6 million affected RCA, GE and PROSCAN televisions across the country. ' I wonder if they put the leftover parts in this model!
N  3rd of Oct, 2011 by    0 Votes
I have a 32" Proscan LCD. Turns on and I get sound but no picture. Nothing! Call proscan they send out repairman to fix. Repairman says it needs parts, ok, order parts wait another 10 days, repairman comes and say he cant fix it, it is the monitor. He argues with tech on the phone with proscan. Then he says they will have to replace it. OK now its going on three weeks and I cant get a hold of ANYONE! I am so pi#$ed off at them. Finally a person calls at 3pm and I miss call but she leaves voice mail. OK so I call back at 3:30, then 4, then 4:30 what freakin time do they work till. Still no solution to my problem. I would NEVER buy another product from Proscan OR RCA !!!

N  22nd of Oct, 2011 by    +2 Votes
I want to connect a sound bar to my Proscan tv but can't find any audio outputs.HELP. 37 IN BOUGHT IN 2009
A  25th of Oct, 2011 by    +2 Votes
I am having similar problems to those who are responding to this thread. The red light button is lit on the front of the TV (Proscan LCD 32"), but the TV will not power up to a blue light, which results in an actual picture and sound. Even if I press the manual on/off button on the side of the TV I cannot power it up, so I know it is not the remote. When I aim the remote at the red light button it flickers, so I know there is a connection between the remote and the TV. I now have an ugly wall ornament with a glowing red light and no picture. I tried turning it off for 5 minutes, and next I will try for at least an hour. But it seems others have tried this as well with no results.
A  12th of Mar, 2012 by    +1 Votes
We bought a 42 inch proscan and totally agree with screen name -rgmbem this TV should be recalled. My husband and I bought it from Sears about 4 yrs ago. My 11 yr old son was watching TV the other day when he noticed that smoke was coming out from the top of the TV, he went over by the TV and it smelled like it was burning. He called us into the room to come right away and my husband turned off the TV right away and unplugged it from the wall. This could have caught on fire and caused harm to our child. I consider Sears a reputable company that stands behind their product and noticing the other complaint listing above makes me think twice about purchasing other products from Sears again unless something is done to take care of the issue at hand. I have emailed Misty H. a Social Media Moderator for Sears in hopes that she will take care of this issue. I will remove my complaint or readdress once this is taken care of.
N  17th of Aug, 2012 by    +1 Votes
I am so happy that i read this post cause i was thinking of buying a pro scan.we should all get to make
a donation of some kind and get a good law firm that when anyone of us get into this kind of RIP off
they can take care of the problem. we have to start to fight back with these company. we buy it from a big company then
when something goes wrong they tell us that they can help us but then again we bought it from them. it makes no sens
N  25th of Dec, 2012 by    0 Votes
I have had this TV for 6 weeks and the sound is completely gone. I have tried everything. The picture shows but no sound!!!
N  8th of Mar, 2013 by    0 Votes
Same here proscan turns off after seconds wont turn back on. Only a few years old from costco. It's very frustrating for months it sits broken in my bedroom. I dont replace it because it looks still brand new but doesnt work.

What do you recommend besides replacing it. At this point I will never by proscan again.
N  13th of May, 2013 by    0 Votes
I purchased a 32 inch LED Proscan TV in December of 2012. Its been less than six months and the TV does not work. When plugged in the red light will come on periodically but the TV will not turn on. I contacted Kmart (where I purchased the TV from) and they have not been able to assist me either.
A  8th of Dec, 2013 by    0 Votes
I purchased a 32 inch HDTV Proscan back in December of 2012. It worked great until a 6" horizontal line appeared on the right side of the screen giving the picture over there a ghostly appearance. It is really starting to hurt my eyes & no one is helping us. We have had Direct TV come out & change the lines & fitting and it's not that. K-Mart said they can't do anything for me. We are on a fixed income & can't afford to replace it. Any ideas?
N  19th of Mar, 2014 by    0 Votes
N  10th of May, 2014 by    0 Votes
On the Proscan PLDV321300 TV you can repeat a DVD over and over, which is what I want it to do but there is a clunky logo on the screen of an elongated circle and the word Title that remains on the screen forever. Does anyone know how to make it disappear?
N  19th of Jun, 2014 by    0 Votes
Same stuff with me, 50 IN proscan 2 yrs old, red light turns blue when I turn it on but no picture or sound and then when I hit power again to turn it off and try it again, the light wont turn back to red showing that the power is off. Kmart is no help, repair guy said its a power supply board but he'd have to charge me 89 bucks flat labor charge to fix it then charge me for the part which was 100 bucks, so I said forget it, bought the same part for85 bucks after shipping and installed it seeing how all it was 4 plug and play connectors and 4 screws hit the button same thing as before, luckily I got a 15 day return agreement but I'm over proscan, any company that doesn't stand behind their product is a not a company I want to deal with. These people need consequences to their actions other wise they are free to cheat and basically steal from the honest hard working people of the world. This type of stuff pisses me off especially when you feel like the only way out is bite my lip and purchase a more responsible and honest company's tv. You never get a second chance to make a first impression, Proscan, and RCA for that matter, just lost a customer in me that's for sure.
A  4th of Aug, 2014 by    0 Votes
Bought 32" Pro Scan TV April, 2014. TV broke (would not turn on) by mid June, 2014. Shipped to them at my expense within the 90 day warranty period. Received by them July, 22, 2014. Called today 8/4/2014 for status. They said to call back for status in 6-8 weeks. Phone number for in warranty repairs is 800-968-9853.
A  10th of Aug, 2014 by    0 Votes
Bought the 50 inch LCD Proscan with 1080p and 60 Hz and 3 HDMI
From the beginning the sound was off, it kept fluctuating during the shows (commercials were even worse when it would go way up). I figured I would just adjust it when necessary.
The picture is beautiful. After about 11 months I noticed that after I turned it off to retire for the night, it would not turn right back on with the remote, the next day. The power light stayed red, then turned blue with the Proscan logo which always would show with the bright blue backdrop, but then nothing else would happen, it did not change to any channel, it was just frozen with the logo displayed with the power light blue-nothing else. After playing with it for a few minutes it would come back on when I unplugged it and then re-plugged it back in and then turned on the remote or manually on the unit itself-then the blue light came on and it showed the same Proscan logo, paused like it has always done since it was first used and then a channel would appear for viewing and was fine all day. As time went on, it got harder and harder for the picture to come on to watch anything after numerous times unplugging it and re-plugging it the next day. Now it is extremely difficult to get it to turn on past showing the Proscan Logo to even watch any TV. I purchased the 2 yr. extended Smart Plan with K-Mart but they override the plan that is in writing by dictating the terms at their discretion forcing me to by another TV at their store with a gift certificate and no money back to shop elsewhere. I think this entire ordeal is an attempt to defraud the consumer with promises they do not intend to honor and force the customer to continue to buy SUBSTANDARD, DEFECTIVE, UNRELIABLE PRODUCTS that do not hold up to any standard of quality, workmanship or reliability. K-Mart's customer service has developed a track record of dishonesty, misrepresentation, and fraud with absolutely no liability or accountability for their unethical business practices. There does not seem to be any remedy for the customer, and there is no intention for them to hold up their end of the agreement regardless of how hard you try to seek a remedy for their actions. They still have my money which I should have the right for reimbursement and use towards the purchase of another TV elsewhere. It does not seem right or lawful for a customer to have to endure such dishonesty, misrepresentation and lack of respect for the consumer which is entitled to their money back after K-Mart fails miserably to uphold ethical and moral business standards which they promise but yet seem to spin for their own dishonest business practices. K-Mart used to be the store to buy from, but it seems now that a company that could at one time stand on their company name, now uses it to lure in customers for ill gotten gain with lies and deception, using words like money back guarantee, protection plan, added coverage as a punch line!
N  2nd of Feb, 2015 by    -1 Votes
Both my kids received Proscan 32' as gifts and both went out within a month apart. The TVs aren't even 2 years old. I don't recommend this brand to anyone.
N  23rd of Mar, 2015 by    0 Votes
Our 50" proscan tv just gave out, a year and 5 months old. No picture but sound. My fiancé called the company and they told him nothing they could do because it is past warranty . They told him to drive 2 hours to get it repaired, our expense and it would cost $40 just for the repair guy to look at it, and anywhere from $300-$400 to repair it. This is redicious!!! The company would not offer anything. This company sucks and should be looked into with the crappy products they are selling. This is not good enough!!!they should rename there product " ProSCAM"!! You just lost our business and we will be telling others!!
A  9th of Sep, 2015 by    0 Votes
We are having the same issue as many of you - 50 inch LED Proscan TV suddenly would not come on - no lights at all. We tried everything. Nothing worked. The manufacturer's (Curtis) customer service center was no help at all, and neither was their website. I think we should boycott any store that sells this and any other incredibly lousy product. We bought ours at Kmart.

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