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Prepaid Legal / Failure to Cancel Policy

1 United States Review updated:

I called to cancel this service over a year ago. I was emailed the cancellation form, returned it to them at the address specified and thought that was the end of it. Fast forward one year, I looked at my account to find that they are still charging me a monthly fee of $26.95! So I called to aske why am I still being charged for a service I cancelled. I was told that they never received the form so they could not cancel - even thoughI called them for the cancellation myself! WTF So this time I told them to fax me the paperwork and a was told that they would put a hold on the withdrawal from my account until they got the signed copy back. I faxed it back completely filled out within 5 minutes. So it has now been 14 days and the charge was taken out of my account anyway. I called the company to inquirw about this only to be told that the payment request was not submitted and that it would take 15 - 60 days from today to get my refund that they were supposed to cancel in the first place! This is a highly suspect company! The 3 different people I talked to today all sounded like the same woman with a Southern accent just trying to change her voice after each time she hit the hold button! So now I guess the only way to get them out of my bank account is to shut it down. This is the type of thing they prey on - us not changing our accounts because it entails so much of our time to cancel everyone else's payments just to stop theirs. Is there any legal recourse for this?

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  • Di
      18th of Nov, 2009
    0 Votes

    I also called PrePaid Legal a yr. ago in Dec to cancel my membership after I was referred to an atty that wanted a $3500. retainer plus $$$ per hr., that didn't seem like ANYTHING WAS BEING SAVED FOR ME!
    I requested the cancelation of the membership, they said I could not do it over the phone, I asked why not, they sure didn't need to have me sign papers to get it started, kind of a one way street there.
    I waited for the paper work and it never arrived, I called again and they told me I never filled out the papers and returned them, I explained I never received them, again they said they would forward to me, still nothing, it has been a year and they have pulled $29. something out of my acct every month and I still don't have a cancellation, I am thinking since I have found all of these complaints of filing in small claims court.
    L.P. Boegle
    Reno, NV

  • Ch
      15th of Jan, 2011
    0 Votes

    Same here. It's been since august since I first cancelled. Did it again about 2 months ago and after six months after trying to cancel it they are still charging me. I should charge them interest for what they owe me. Seems only right. Going to take this up a notch. Getting agitated at this point

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