I also called PrePaid Legal a yr. ago in Dec to cancel my membership after I was referred to an atty that wanted a $3500. retainer plus $$$ per hr., that didn't seem like ANYTHING WAS BEING SAVED FOR ME!
I requested the cancelation of the membership, they said I could not do it over the phone, I asked why not, they sure didn't need to have me sign papers to get it started, kind of a one way street there.
I waited for the paper work and it never arrived, I called again and they told me I never filled out the papers and returned them, I explained I never received them, again they said they would forward to me, still nothing, it has been a year and they have pulled $29. something out of my acct every month and I still don't have a cancellation, I am thinking since I have found all of these complaints of filing in small claims court.