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Plus500 / online trading

London, England, Greater London, United Kingdom

Hello my name Is Elijah Owina I signed up to the Plus500UK platform on the 21/1017 at approximately 18.00. I deposited £5000 and put down £3172 and began trading. At approximately 21.00 I clicked cashout which had an amount of approximately £3600 it would not let me cash out and said my account was being verified. I contacted you guys via live chat informing you my email address I registered with was incorrect and to up date it this was between 22.00 and 00.00. My account was not verified until I 5.15 on the 22/10/17 at which point I had lost a large portion of my equity. I am well aware I pose the risk of profit or loss however I would have made a profit if I was allowed to cash out on the dozen occasions I tried. Even if my email address had been verified when requested and not up to 10 hours later I would have not taken a loss. I have messaged you guys numerous times through email & live chat without a response to my query. I am a first time customer to your platform I am appalled with the service I have received. I would like a full refund of £3220 which I have lost because of a technical inefficientcy on your end as well as almost a 24 hr delay before my account was fully live. I was not verified to cash out however I was verified sufficiently to take the lost which would have and should have been avoided. Please get back to me addressing my query. Kind regards Elijah Owina

El
Oct 22, 2017

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