Playa Del Sol Grand — Timeshare Scam
While on vacation in Puerto Vallarta we were invited to a timeshare presentation. The gentleman who invited us told us we would only be there for 90 min. After five (5) hours of conversation we decided to purchase a timeshare, the sales person basically push you to purchase there membership. Our sales representative Jose Varga told us we could rent these weeks, make lots of money and we were told how easy it was! Lies! Lies! Lies!
I bought the timeshare on 4/4/08. After looking at the contract we discover that all the Playa Del Sol told us was lies. On 4/8/08 we decided to cancel the membership. I call the PDS office on that date and there was no answer. The next morning I call the Santa Rosa office and was told to send the original documents to there office. I certified mail, fax and email my cancellation letter to Nuevo Vallarta and Santa Rosa, CA office. I did this within the five business day. I thought I would received my refund, not happening. I got an email from Jennifer Almaraz the Loan Officer saying, we must have a letter in writing before the recessionary period expires and that they did not receive anything from us, not even a call to make us a ware the documents were on the way. Therefore full transaction has been finalized. Unfortunately cancellation is no longer an option. At this point I have sent a complaint to PROFECO, The credit card company to dispute the charges and posted my story on websites to warn about PDS Scam.