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Planet Fitness / annual fee charge

1 West York, PA, United States Review updated:
Contact information:

I pay a monthly fee of $19.99 on the 17th of every month under my agreement with Planet Fitness, taken out of my bank account automatically. They in return charged my bank account on June 1st for $39.00 that I did not know about. They call this their "Annual Fee". My bank account was over-drafted over $50.00 because of this, ($39.00 & an overdraft fee) I didn't know what this "ACH" fee was until I called my bank. Planet Fitness is the only place I have an automated payment taken out from my bank account too so they automatically took the money out and did not send me a notice. I remember that when my boyfriend and I signed up we went to the gym before it had even opened and they were running this "FANTASTIC DEAL" for a 1 yr black card membership. They were waiving the initiation fee and the first yr annual fee. My contract does say that I will be charged the $39.00 annual fee on June 1, 2009. To me this meant for the next year to lock in the same price. I mean seriously who really would think that they were gonna pay a $39.00 fee for something they have already paid for??? Certainly not anyone I know.

I called the Planet Fitness I got my membership from and started asking questions. I tried to be as nice as possible because it's not the person's fault I was talking to & I kept apologizing because I was getting a little mad. They understood, even though I didn't get far. As soon as they answered I said I had a question and they said is is about the $39.00 fee. Hmm, how did they guess? BECAUSE EVERYONE'S PISSED OFF! Finally this kid put his boss on the phone because I told him I wasn't taking no for an answer of me getting reimbursed my money.

The thing that kills me is that I signed up for the gym June 23, 2008 for a 1 yr contract which means my contract is up on June 23, 2009. Why would I want to "lock in" as they say a $19.99 a monthly fee/rate if I am not going to have it after 23 days??? And they won't reimburse me??? I never even went to the gym either, only 1 time. NO LIE! LOL I didn't cancel because I can't afford the cancellation fee that you have to pay all at one time. They said if I wanted the fee to be waived I had to cancel my membership in writing by the 25th of the previous month (being May). Again, if I would have done this I would have had to pay the cancellation fee and I only had 1 month left. That would have made no sense even if I did get a notice about the fee. They should take into consideration when peoples' memberships are up. They sure know when to take your money!

With that said, the manager got on the phone and I was a little more mad, again thanking her for listening to me complain and apologizing. I explained everything above to her and she said that the company does not send notices about this. I asked her why and she said it is hard & takes too much time for them to figure out who is a black card member to who is a regular member. Ok, that doesn't make sense because you are charging the black card members this $39.00 fee so you would have to know who they are, right??? I said it was not her responsibility as an employee to do this "paperwork" for their corporate office. I said if they want to run a business then should get it together. I work in business, I know! She then told me that the Planet Fitness gyms around this area (York, PA I guess) are franchised so there are different owners. Again...HMMMM, wouldn't that make it easier for them to tell the difference in their members? I also asked her why they don't explain completely about this fee when you sign up & she said it should have been told to us. Why would I need to look up membership info on the internet if I should have been told everything? She ended with telling me that all I can do is WRITE (YES I SAID WRITE) to their corporate office explaining all of this and they will send it on to the person that owns that Planet Fitness. I went to the website to find no address and no phone number, NOTHING! This is 2009 not 1999, why should I have to write to someone about this. I should be able to email or call or something!

I would honestly take it as a loss and pay the over draft fee and annual fee if my membership wasn't up in DAYS! I mean, I have been paying for a membership that I have not used for 12 months now so what is $50.00 more? (I'm being sarcastic).

Now that I think of a black card member I am allowed to use any Planet Fitness there is so how are they gonna know who I am if they are owned by different people? See, that sounds silly and so does many of the answers I got! I AM NOT PLEASED!

Thanks for listening. Let me know if this happened to you.

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  • So
      8th of Jun, 2009
    -2 Votes
    Planet Platinum - Breach Of Contract
    Planet Platinum
    South Africa

    I signed up an aggrement on a monthly fee with Planet Platinum (chain of Planet fitness). Fitness Company agreed to sell the membership on a notice of 2 months. Its been more than 6 Months now, i am not getting any response from them. I m not in a position to follow up going physically as I am not in that country any more.

    It looks they are making fool of the people joining the Fitness Club...

    - Sonu

  • Qu
      13th of Jul, 2017
    +7 Votes

    @sonu The same paperwork they give it lays out all the fees and join in fees. Plain and simple, also it lays it out for you when you sign up online, and documents are saved. If you dont read documents you sign these days, it goes to show, people are impulsive without thinking!

  • Jm
      30th of Jun, 2009
    +2 Votes

    THIS IS HAPPENING TO ME RIGHT NOW! I actually haven't been there in months & saw the charge on my account. I signed up for the GREAT deal also in sept for the october opening. I forgot & didn't realize i guess about the fee because I was not planning to renew! I was told that thee annual rate guarntee fee was "waived" for us new members ... get this until June 2009 so it's my last year annual rate guarntee???????? WHAT.??? I was told irt was waived totally when i joined... my contract does say 6/-09 for the rate guarntee... but i don't need a rate guarntee because i don't even go there! his was the SCRANTON, pa site. I was also made aware that since my membership doesn't officially end until 9/09 (HELL:, why was i even charged then in JUNE!!!) that to waive the annual fee I would have to go there or send a registered letter with intent to cancel & i would be charged a 58.00 buy out fee! I got nowhere, nowhere, nowhere. I am very aggravated because my great deal has turned into a nightmare. I went a few times early on BUT then they let so mnay people join that it is heavily overcrowded & you can rarely get equipment after work hours! I feel your pain & i think this is ridiculoous!

  • Ab
      3rd of Dec, 2016
    +9 Votes

    @jmm563 When you sign up for a membership, they do tell you about the annual membership fee. So, it's you're fault for not really listening. They clearly say it when you initially sign up.

  • Ka
      15th of Oct, 2017
    +5 Votes

    @Ablazah Swofford No they don't. This was NOT mentioned to me either and came as a surprise.Zero mention of this fee!

  • Ju
      24th of Apr, 2018
    0 Votes

    @jmm563 I am going through the same thing you are. I am so upset and frustrated plus worried they are gonna take more money out of my account. I went to a site called Pissedconsumer and they provided me with a contact # and an e-mail, open from 6-6, Mon-Fri. It's 6:30 now, I'm gonna call tomorrow. My judgment zone tells me I'm Screwed

  • 1v
      3rd of Dec, 2018
    0 Votes

    @Julie Mullaney It’s always better to go to the better business bureau and open a claim.
    Believe me it really helps

  • An
      9th of Aug, 2009
    +8 Votes

    I totally understand your frustration about automatic withdrawals that cause overdraft fees...especially because these fees are astronomical these days. What I can say is that when my boyfriend and I joined the WY Planet Fitness...they explained the fee that we would pay on June 1, and in fact reminded us several times as we went over the process of being a member. This fee is collected from every member on the same day of the year... regardless of when you join. Certainly you can understand where determining whether a member will end their membership when their contract runs out on whatever day following the 1st of June, is unrealistic at best. Even if they did not tell you about this fee... it is in the contract you received and if you signed it... you are responsible for what it says. Both of you have mentioned several times that you are "paying for something you never used". If you go to the store and buy a loaf of bread.. take it home and then the next day decide you won't be eating any of it... do you think you should be able to take it back and get your money back? You joined a gym... whether you decide to use it or not for the time period you paid for... is your choice... but you already agreed to pay for the time regardless. As far as them making the rules and guidelines clear... I have to agree with you they are not very concerned about that. They tell you black cards can go to any planet fitness and used their facilities... you get to another facility and that one tells you that you may not. I also think they should be willing to be open and available later than 9 pm on Friday and 7 pm on Sat and Sun... for the people who are paying every month to be able to use a facility when it is convenient for them.

  • Pf
      30th of Aug, 2009
    -5 Votes

    You should sue for violations of the Fair Debt Collections Practice Act (FDCPA - Title 15 U.S.C. §§ 1692-1692p). Look specifically at sections 807 and 808 among others. Civil damages for violations are $1, 000 per violation. Also look into violations of your states debt collection laws. It very easy to show that Planet Fitness regularly violates debt collection laws. In you motion be sure to ask for court costs, resonable attorneys fees as well as any punative damages the law will allow.

  • Pf
      28th of Sep, 2009
    Best Best Advice +13 Votes

    I don't understand the comments being submitted regarding the annual fee. I don't think you guys actually took the time to look at what you were signing. Not only do they stipulate the annual fee at the gym but they also say it on the website. While you both maybe frustrated right now I think it is due to lack of attention; you were only focused on the $19 a month deal. The Planet Fitness I attend stays open 24 hrs Mon -Thur and Fri it closes at 10 p.m. I wish you better luck in the future with contract purchases.

  • Jj
      7th of Oct, 2009
    -2 Votes

    haha you guys are all ###ed they completely explained that the annual fee is once a year on the same day every year and to avoid this you must cancel your membership before the 25 of the previous month. The membership NEVER EXPIRES they continue until you cancel. The fee is to lock in your price for the lifetime of that membership, however long you choose yo have it. And theis is all explained in your contract that you signed. I also found friendly reminders of the annual fee at the club for a good 2 weeks or so before it was charged. If you guys got off your lazy @ss and went in to work out occasionally you would have seen this and wouldnt need to ### online about how stupid you are for not knowing the terms to your own contract that you signed! Haha you ignorant ### have no idea what you are talking about!

  • Ok
      6th of Feb, 2010
    +4 Votes

    Thank you for the two last comments! People are so stupid sometimes. Complaining about stuff they truly know nothing about because they do not listen to the person signing them up or read the friggan contract. Your membership never expires.. only if you cancel it.. (again you'd know if you read). AHHHHHH! soooo sick of people being stupid

  • Yv
      2nd of Mar, 2010
    +3 Votes
    Planet Fitness - billing
    United States

    I am very fustrated with this companies billing process. I tryed to cancel my membership due to physical limitations in November2oo9. I was told I could not cancel my membershio because I owed them 29.00dollars. They were supposed to billthis to my card in november and never billed my card for this amount untio too late when card at limit following month. I tryed to call my credit card and cancel account and they refused saying i had to talk to the company. Planet fitness has continued to bioll my card ten dollars. and charge me for late charges for amount not going through despite my effort to stop payment on my card. They now want 69.00 for me to cancel my membership. payments should of stopped when I owed them the 29.00 which is still their mistake .

  • 1v
      3rd of Dec, 2018
    0 Votes

    @yvonneandrews You could just called your bank and tell them to completely stop and block the automatic payments to this company

  • Jb
      6th of Apr, 2010
    +1 Votes

    I COMPLETELY agree with the last 3comments...some people are just not paying attention to what theyre signing. you are willing to give up your bank account info without fully understanding whatyou are signing(pretty stupid move if you ask me).then you want to call everyplace on earth bother the worker when they are doing their jobs trying to get money back that you signed away(dummys lol) When i signed my contract i was fully aware of the 50.00 annual fee BECAUSE I READ and knew exactly what my responsiblities were. Read BEFORE you SIGN and you wont have problems like these =)

  • Be
      4th of Jun, 2010
    -2 Votes

    I understand the reading of contracts is important, as I just got a beautiful surprise on my bank statement as well! BUT, if it is so important for PF to get their annual fee, then WHY don't they explain the annual fee to you in person? Is it because they want that sale? HUM... I WAS told that I was getting a great deal by receiving a Black Card for only $1. Isn't that a great deal? I WAS NOT told that I would get a $45 bill, only 5 months later! Not a year later, which I would understand, but 5 months! Come on guys, be honest upfront, and receive fewer complaints! I most likely would have joined anyway, even if you were honest and upfront. That is how I run my business, so why can't you do the same?

  • Mr
      11th of Jul, 2010
    +2 Votes

    Planet Fitness is a rip-off!!!
    I joined Planet Fitness 11 months ago on July 22, 2009. When I went in to cancel my membership on July 9th 2010 I was told that I could cancel on July 22nd 2010, but I would still have to pay $39.00 . When I joined in 2009 my 1st annual fee was waved so why am I obligated to pay another $39.00 if I am not going into the second year. Isn’t that two fees in one calendar year? I was also told that if I were to downgrade to a basic membership I would be charged an additional $29.00 in four months. That’s 3 fees in 16 months. Give me a break Planet Fitness!!! There has to be a law against this. I will fight them to the END!!!

  • An
      25th of Jul, 2010
    +1 Votes


    i just signed for planet fitness and they say i got to pay 51.08$... after i got home i realize that at the website you dont have to pay the initiation fee( it was on sale... expired july 28) i made it on july 25... this sale was like a month ago... but why did the guy told me to pay 51.08$ for initiation fee

  • Au
      3rd of Oct, 2010
    -1 Votes

    It happened to me today! Planet fitness charged me $29 annual fee which they didn't tell me. I signed up 3 mths ago with no contract, and I asked that person if there are annual and maintenance fees and he told me "NO FEES WHAT SO EVER... He said I'm only paying $20 a mth, and no other fees. You see? Even you asked them, and they won't tell you the truth. They are liars!!!

  • Cu
      31st of Oct, 2010
    +1 Votes

    Membership fees are broken down into 3 different categories.

    Enrollment fee: One time start up fee
    Monthly fee: Charged on the 17th of the month
    Annual fee: One time yearly charge

    When you were rushing to sign the contract without reading it, its not there fault. They fill in the blank spots on the contract in big writing so you don't miss it. They also give you a copy of the contract so you don't forget dates.

    Shame on you for not using the gym in the first place. Just because you weren't using the gym doesn't mean you weren't a member, you were still in the billing cycle, still being charged until a written notice to the gym is summited and processed.

  • Xx
      15th of Dec, 2010
    +3 Votes

    i have the black card from planet fitness. it says on their web site that unlimited use to over 400 gyms with this card... BULL after ten visit a month, they will charge you ten dollar a visit. there website gives false statement... then you can change your club membership, address, or anything else on the internet. but you must go in person to the club you listed with or certified letter to cancel your membership ... they dont do what they preach ...

  • Jl
      23rd of Jan, 2011
    +3 Votes

    I used to be part of PF in my area last year. I did not have any issues with them. I did cancel after a few months of use due to my schedule being so hectic. They did bill my check account for the current month but nothing more than that. They canceled just like I asked. Also, here in Maryland, there is no contract that locks you in. You can cancel at anytime you want. Also, it plainly states that you will be billed once a year the $39 annual fee. Here in Maryland they bill this every October. You agree to it when you sign the papers agreeing for them to take money out of your account. I think the gym I went to was very clean, the people were very nice and like I said, I had absolutly no issues with them. My husband currently goes there and likes it and I plan on joining again.

  • Pa
      3rd of Feb, 2011
    +2 Votes

    The contract is very clear. I am not sure why people complain about the fee, all the information is there. Also, if you want to cancel before 12 months you will be charged $58. But you have to let them know around a month and a half before they annual fee is charged.

  • Ks
      28th of Feb, 2011
    +1 Votes
    Planetfitness - billing
    PlanetFitness-Newark DE
    United States

    The staff is very rude, they do everything little short of beating you up.I had a very bad experience from the staff they were rude abusive and also disrespectful.I am looking into suing them.This is not the place if you want to enjoy your workout.Not sure where they get the staff from they are very unprofessional and also discriminative...

  • Up
      15th of Mar, 2011
    +1 Votes
    Planet Fitness - Not helped
    Planet Fitness
    Glenwood Plaza
    New York
    United States

    I have been a guest of my boyfriend at this location for the last year. We live together so it fits our budget. We have never had any problems there until last week. We have even convinced our friends to join also. We went to leave and a car was parked approx. 6 inches from my driver's door. Keep in mind i am trying to go home to get my child off the bus. I went back inside and asked the girl at the desk if she could make an announcement to have the person move their vehicle and she replied "sorry we do that type of thing here." She then went and got the assistant manager who then preceded to tell me that the parking lot has nothing to do with them and they couldnt help me. So i went over to the rail and said"Does anyone own a white taurus?" A lady raised her hand. I then said "Could you please move it? You are parked like an idiot and are blocking me in." Yes i was very frustrated at this point!!! She then came out and backed to a different spot coming real close to hitting my vehicle. When i returned to this location i was told i was banned from all Planet Fitness locations due to bad behavior. SERIOUSLY????? How about if the assistant manager would have done his job, i wouldnt have gotten irratated and angry enough to say that???? Now i am trying to find out a way of contacting the GM because i would like to discuss this with him or her but i guess its a big secret! I would take any help with fixing this situation because i dont think it was handled properly!!!

  • Pl
      27th of Apr, 2011
    +2 Votes

    unfortunately it is in your agreement and if you wish to cancel and avoid that annual fee that you need to do so by the 25th of may. i have been working at Planet Fitness since they opened one in my hometown in early 2009 and people always say we "never tell them" well even if we dont tell you (which in my gym is impossible because we circle this part on our agreements) you still get a copy of your agreement to keep for your personal records. and you do initial under that part stating that you have READ and UNDERSTAND the terms, no offense but if you do not read the agreement then it is not our fault.

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