Pinterest.com / They have zero interest in understanding and fixing bugs customers are experiencing
Pinterest is like going to a fabulous restaurant, being presented with a beautiful meal, and then getting serious food poisoning afterwards with no one to contact to let them know they are serving tainted food to customers.
I love the concept and the design of the site, but it is littered with bugs which makes the user experience horrible.
As of now my account is not usable:
a. Boards have been created that are not visible in my account, but recreating the board results in an error saying a board already exists under that name
b. I logged in two days ago to find most of my pins had moved under a single board, but when I edit the pin to try to move it back it says it is still under the original board even though it is not
c. I get 400 and 500 errors about 25% of the time when trying to navigate the site and post new pins
Finally, the icing on the cake, is that they offer no support. Ok, ok, you are a free service so as consumers we really have no right to complain about the level of support provided... but I'm going to anyway :)
a. If you are not going to offer support, you should make this clear. I wanted the service to work so badly that I wasted my own time attempting to find a way to get my account fixed. Only to have my emails not responded to and Facebook posts deleted. (mind you, my posts were super friendly and very appropriate, but they were deleted w/ no response.)
b. One has to question the integrity and future of a company when they have zero interest in understanding and fixing bugs customers are experiencing.
I sincerely hope you turn this wonderful concept and beautiful design into a functioning product. Use that 27 mil to hire a customer service and QA team! Otherwise someone is just going to copy your idea and beat you at your own game.
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