Dan Tibbetts of Photo Highlights is horrible at customer service. He took my wedding photos and I had to wait 2 months to receive a CD in the mail (after several calls and emails begging him to send them). He initially stated that he would mail them the week after the wedding. Wait, it gets worse! None of the pictures on the CD would open -- the CD was corrupted or something. We have called him 5 times since then and have not received a return call. He had no problem cashing our check and we have paid in full -- but still we have no pictures of our wedding day. He's a quack!