Optionetics / Refund problem
I read an ad on the Toronto Star about Optionetics and the free seminar that was going to be available at the Delta Hotel in Scarborough, Ontario on Dec 18 (2008). I attended the seminar and I signed up for the two day workshop which would take place in Jan [protected]) at a cost of CAD4, 194.75. We were assured at the seminar that should anyone had a change of heart and decided to cancel, a written guaranteed was provided for a refund up to the day of the first class (because it was the holiday period, hence this guarantee). Anyways, I requested a refund first thing on Jan 11 before the class started and returned all the material received as well. I was told that I should see the refund on my card within two weeks and if I didn't, to contact Optionetics' number at the bottom of the form but that there should be no problems since it was all very straightforward. To make the story short, I called them after the two weeks only to be told that as per print in their refund form, I should allow up to 30 business days. I found myself fairly upset at what I found to be very deceiving information from the staff at the seminar and what I was being told now. I waited for the 30 days but still there was no refund. I have been calling their customer service dept every day since, and all they can say is that I am in their refund list but cannot tell me when I will get my money back. Meantime, interest is being charged on my credit card and frustration is mounting as I find the business practices of this company very unethical and misleading. I would suggest to anyone who wishes to sign up for their workshops to think twice before doing so as you may encounter the same problems that I have. They advertise in reputable newspapers and have a website running, giving the impression of impeccable services but it's all very different in practice.