Those people are thefts. They said in the new tech service they offer that they remove unwanted software like trial software, but after a friend bought the tech service (Something that I don't recomend) he realise that no trial was removed, also the virus protection was the worst mcafee software ever. Also they charge the guy with $99.99 plus tax, also the laptop now is real slow and the perfomence is worst than before. The manager assistant there named "todd" bird is extremely rude with people, worst if you are not an american (Latin or black) and also the general store manager. I will call on monday to corporate office to complaint about those managers and his terrible actitud.