Nationstar Mortgage — refinance under harp program
I am a totally blind individual and work for the VA here in Reno NV.
I have been a customer with Nationstar Mortgage for over two years, and I have never missed a payment or have been late. My previous loan was with Bank of America before my note was obtained by Nationstar Mortgage.
I started the refiance process in the first week of August 2012. My loan officer, Andrew Graham, contacted me about one week later to inform me that all necessary documents to proceed with the refi were present and he mentioned that it could take 60 to 90 days for the completion of the refinancing of my loan.
It has been over 5 months now since the refinancing process started.
During the past 5 months, I contacted Nationstar'sloan processing center multiple times to inquire how long it would take to complete the refinance process.See Top 10 Worst Companies in Lewisville, TX
I have also contacted Mrs. Tracy Darnell, of Nationstar Mortgage concerning my refi. She told me that the loan could not be moved forward because it is allegedly in a subordinate department. According to Mrs. Darnell, she send emails to the department and was told as of 1/8/13, that they are still working on trying to complete the subordinate process.
I also left a message for Mrs. Darnell's supervisor who never returned my call
I am extrely disappointed with my mortgage company and the way they handle my loan.
I am looking fotward in getting some help in closing this loan. This inconvenience is causing me and my family financial hardship. I would appreciate any help in resolving this matter.
George M. Mayes Jr - (h) [protected] (c) [protected] (email) [protected]@gmail.com
Betty J. Mayes
Loan No: [protected]
More Nationstar Mortgage Complaints & Reviews
- Nationstar Mortgage - former employee spills secrets 
- Aurora Loan Services - Fraud and scam 
- Nationstar Mortgage - class action lawsuit 
- Nationstar Mortgage - modification loans 
- Nationstar Mortgage - fraud/false buisiness practices 
- Nationstar Mortgage - not applying payments 
- Nationstar Mortgage - refinance
- Nationstar Mortgage - bad business practices 
- Nationstar Mortgage - personal 
- Nationstar - predatory practices