National Congress of Employers / CUSTOMER (non) SERVICE
I was warned ny my insurance company that cancelling my policy through my old broker the NCE would be difficult. They asked that I send them copies of everything I emailed and let them know where I was in the process so they could keep an eye on it because they often have issues with them complying in a timely fashion.
I called many times and didn't get calls back. Asking for termination forms and help.
I was also transferred to the wrong desks multiple times and disconnected more than once.
When I did get a real person she was short and insisted that THEY ALWAYS RETURN CALLS, which would be contrary to my experience as well as the opposite of "the customer is always right". I wonder why i would call back repeatedly and say I needed to speak with someone if I HAD been called back as the "ALWAYS " do.
I began emailing with the billing dept which was helpful. I received an email that our policy was cancelled which means I can begin my policy elsewhere ( same company just removing them as brokers)
Then I had to speak with Shanyn 516-[protected] ext 201. She I'm pretty sure is the nasty woman I originally spoke with and is by far the poorest customer service person I have ever spoken with.
She was nasty, and spoke with a 13 year old attitude, made no effort to hide her distaste for me or perform her job.
Considering the recording says that we were "monitored for quality assurance" she may be looking for work soon. A gas station perhaps? Her level of education, her social graces ( or lack there of) and her slamming down of the phone during our conversation was a pretty clear look into why the process has taken so long and why when you google the NCE you get complaint boards as your primary pages.
I would suggest spending your money elsewhere, or doing as I am, getting the same coverage for the same or better price and removing nasty little girls like Shanyn from your health insurance process.