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3.4 5 Reviews

Naked.com Complaints Summary

3 Resolved
2 Unresolved
Our verdict: With a good resolution rate, Naked.com generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Naked.com reviews & complaints 5

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3:10 pm EDT

Naked.com private chat

A member took me private for over 2 hours, I was so happy that we enjoyed ourselves and that I was gonna get some money even though this site takes 50%. When we finally got done with the session the website did not credit my account.

When I spoke to a [censored] named Lionel in support he started calling me a liar and was making it seem like I was making it all up.

This site clearly lies about monitoring private chats. They do not monitor them and do not even keep record that you had one.

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10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Naked.com no payouts!! liars!!

I have been working on naked.com for 3 weeks now, and as they told me that they suppose to oay me every friday, but now it is third friday passed, and still nothing! They owe me about 250$ and all they say is, tommorrow, today, tomortow... Etc.. What a bull*t! Not fair at all! What can I do? I live in ukraine, and from here I can do nothing! Maybe anyone can help with advice? How to make them pay? I know ita not big money, but for a single mom like me its really big!

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Resolved

Ok well, im taking my words back, as they paid me, just a bit late.. But i am happy.. Will keep working with them! Think i should gave them chance before complaining.

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3:06 pm EST

Naked.com watch out for this site

Watch out for this site! They seem good at first, until the charges start flooding your credit card! I didn't pay for any 'credit' on their website, yet my credit card has been charged for over £90 ($140)! Their customer support is horrendous. You get an automated reply, then a stock reply asking you to telephone them (despite several times telling them I am not paying for an international phone call to try and correct their mistake). They have no interest in helping their customers (their attitude ranges from boredom and unsympathetic to downright rude and aggressive).

I am now trying to chase my bank up to start fraud proceedings, after Naked.com essentially told me they won't help me unless I telephone them and they don't care if it is their mistake.

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TestNameDoNotUse
San Luis Obispo, US
Mar 14, 2014 7:42 am EDT

CamModelDuJor... Thank you for clearing up whether or not I would support this site. If they don't provide earned wages up to and including termination time, I will not pay.

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CamModelDuJor
Las Vegas, US
Aug 19, 2011 7:39 pm EDT

rockchickmartinez... you violated the performer contract which CLEARLY states that all monies owed become property of injectedmedia if you violate any of their terms. Your signature is ON THAT AGREEMENT therefore you are owed ZILCH. And for the record, GIVING AWAY YOUR PERSONAL INFORMATION TO CLIENTS IS FORBIDDEN. Not only is it a conflict of interest for the site, it is DANGEROUS and you could get yourself killed that way. Also, your 2257 agreement is simply a federally mandated age verification tool, there is nothing on that agreement that would help you in a lawsuit. Get a d*mn clue before SLANDERING a reputable company.

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THE HEAT
Florida City, US
May 28, 2011 1:16 am EDT

CANDI CANE, i DON'T GIVE A ### WHAT U SAY B/C U CAN'T HOLD OUR MONEY LIKE THAT ANYWAYS... I WILL BE TEAMING UP WITH ROCKCHICK AND OTHER MODELS THAT I KNOW THAT THIS COMPANY: NAKED.COM HAS RIPPED OFF!

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CandiCane
Miami Beach, US
May 14, 2011 6:11 pm EDT

I heard that rockchickmartinez was fired for fraud. She was giving out information that was not allowed to be given out. It is clearly stated in the rules and the contract says if the rules are broken pay will be withheld.

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rockchickmartinez
, US
May 09, 2011 8:29 pm EDT

let's gather together and file a complaint, if we wont receive our money.
You have my support and i ve already talk to a lawyer who is now studying my 2257 performer agreement.
Email me to join this trial.

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rockchickmartinez
, US
May 09, 2011 8:27 pm EDT

Hello

I ve been working on Naked.com as a freelancer for about 3 months now.
I ve always received my payments on time, every schedualed Friday.
All went fine till last week.

I ve been trying to get answers from them about what happened to my account(which was suddenly blocked without any reasons or explanations) and off course all i really want is to get my final work-money for the last 2 weeks, about $ 2, 000.
I will paste it here all their emails and "no explanations-emails" so that if anyone passed th. same bad experience can email me and tell me what is to be done in this case.
It's true they didnt mention they would not pay me, but they avoid answering my emails so it is pretty obvious what are their intentions(to keep my 2 weeks money)
Again if anyone passed the same bad experience with Naked.com and didnt got payed, let's find together a solution, maybe to go to a lawyer and file a complain.If you read their agreement carefully it is not stipulated "no hold-back payments"
And maybe since there will be more of us, the police will take the proper actions and maybe the authorities.

Here is their only email(since then -nothing, no email.no anything)

Re: Naked.com Newsletter
...
From:
Colleen W
...
View Contact
To: Rockchick Martinez

All I've been told is your account has been closed.

Colleen Bennet
[protected]
Replying via T-Mobile android

Re: Naked.com Newsletter
...
From:
Rockchick Martinez
...
Add to Contacts
To: Colleen W

Let me get this straight:1) my account has been closed " without any reasons or proofs".
2) the performer agreement says no hold payments whatsoever.
3)My photos and videos are still visible even if my account has been closed.
4)I havent been payed for the past 2weeks without any reasons.
5)Everybody complains on this forum about your company, so I will do that too untill this will be solved.

http://www.adult-webcam-faq.com/forum/viewtopic.php?t=3078&highlight=naked

You just cannot mocked of somebody "without any reason and proofs" and I wont be the "easy-going" type untill this will be solved.

I saw other topics, similar to mine..In case all of this will be solved(ill get my 2 weeks-work money and proofs why they treat me like that) I will apologize and erase this topic.

Meanwhile keep away everybody from this company and please reply to me, so we can gather together and sue them using the agreement 2257 we have signed.

ComplaintsBoard
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7:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Naked.com - unpaid earnings

I was a chat host for naked.com, and after several issues with late payments, the company has virtually cut off communication and has not paid me the remaining 300.00 they owe me. I have called every 800 number given, i've emailed payroll, and my original recruiter bennet harrington, all to no avail. It seems they go m.I. A. When there is an issue. I've...

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5:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Naked.com unauthorized billing

I purchased credit for livecams and it signed me up for another service that cost an additional $15. I tried to contact them to get the money refunded and nobody would respond to me. First, they said to call their phone number. I called and was on hold for 15 minutes. I called again and it was 20 minutes. They avoid anyone that has a problem. They also pay their girls 20% of what they charge. Girls get $1 per minute, site gets $4 per minute. It's sex slavery.

Read full review of Naked.com and 10 comments
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gameracerzx
, US
Apr 21, 2019 8:49 pm EDT

i got this code for no reason Reference error code XHV7([protected]). been using if for year or more, all of sudden out of the blue fraud

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gameracerzx
, US
Apr 12, 2019 10:17 am EDT

Reference error code XHV7([protected]). got this code out of the blue, now its a waite and senerio

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TheivesindaTemple
, US
Oct 15, 2018 1:45 pm EDT

Don't know who this company is but they are most likely scammers. My bank notified me they tried to make several charges for different amounts including one for $159.99 on my account. They may be phising information on PayPal because yesterday I got a notice from Paypal to update information which should have been a red flag because I barely use PayPal account. I had to cancel my card so that no more fraudulent charges are taken from my account.

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Vitali123
, US
Mar 26, 2018 6:24 pm EDT

A fresh update on the subject-fraud charges by Naked.com
14 fraud operations! $399. was charged by this, so-called, company though I have never had or opened any accounts with them. I have never lost my card, it was with me all the time.
US Bank will return the amount

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bradjp
Boulder, US
Apr 19, 2012 1:02 pm EDT

Someone managed to hack my account and use up all my credits. They knew there was a problem because there was an error and a login code malfunction when I tried. I just called for the fourth time and finally I guess the third time they actually put my file in for a fraud check even though that is what I wanted from the first day I called and why didn't they do it before hand, they knew something was up. It's been more than a few days since they said they would get back to me and this fourth call they actually acknowledged that my account is being checked for fraud, but my account is still to be looked at and I have to wait a few more days again. It has been weeks and I probably won't even be reimbursed for all of this. I kind of think they just took my money and are trying to get off on it being a hack.

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piotr213
, RO
May 18, 2010 5:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Three videochat studios from Romania scammed too by naked.com. They didn't receive payments and the official answer it was something like "[censor] off". The internet is full with complaints about this piece of ****.

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thecantankerousv
hollnu, US
Apr 03, 2010 11:19 pm EDT

They give the models the run around when it comes to money too... I've been trying to find out where my check is but all they keep telling me is that i'm not in payroll.. If I'm not in payroll how did I give shows and earn time? that is what I would like to know?

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Jaysonn8
jfalk, US
Apr 14, 2009 11:51 pm EDT

update on the last comment... They did refund my money when they closed my account it just took a couple of days.

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Jaysonn8
jfalk, US
Apr 13, 2009 11:00 pm EDT

They did the exact same thing to me. I didn't have as much money as you. Thankfully, I used a gift card to make the transactions instead of a real credit card. How can we report them?

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IchikoBleach
California City, US
Feb 26, 2009 11:51 am EST

Yes! I register for this website they charged my money for $159 then suddenly they put me in fraud list
so I can't login to website to use what I pay, then they said my account can't reactivate since it went to fraud list
that's kind of bull ###...and no one want to take care of my problem they just said I have to talk to fraud department mon-fri 7-5pm est but when I call they said fraud department don't have a phone they can't talk with me...
this website customer services is very lame

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