My Maid Station reviews and complaints

My Maid Station provide a very poor service. The staff He Guo Wei at June 2016 recommended a transferred maid to me and claimed that she is very good and highly recommended by her previous employer. At the end, we have found out this maid had some mental problem, she liked to talk to herself and always argued with us. Then he recommended another maid in August who has Singapore working experience. After paying all the fees again, this ex-Singapore maid was even worse than the other, she did not understand English and refused to memorise what we have taught her, but we got to pay her very high wages $560 per month with one day off! After working with us for a week, we decided to send her back to the My Maid Station. Then He Guo Wei either recommended the transferred maid or the maid who has bad working record, who did not work for two years and being sent home.
I asked for a refund, then the agency is going to deduct $500 from my upfront payment for the maid's salary, because I discontinued their service, not taking their maids anymore. They would recommend the problem maids to me immediately and kept the good ones for the new employers. They said there is a free replacement, but at the end, you were being told that different packaging, you need to top up! The refund only will be done after 4 weeks later. Also, it is more than 2 months already, I still not yet received my previous maid's levy refund from them. It is really a very very BAD experience with My Maid Station Agency!

hi,

i would like to share my bad experience with the "My maid Station".

recently i've hired a maid from them after my previous maid who worked for me for 2and half years( from other agency) left for good. iam a mother of three children aged 8, 6, and 2. we took a maid from my maid staion at bukit timah shopping centre. we requested him many times to provide a maid who can understand basic english. finally when we went to take the maid, she could hardly understand anything. she is not trained.. she doesnt know any work or cannot speak anything. all that she can say is "yes ma'm". what ever i say she just says "yes ma'm". my husband is a frequent traveller, and iam alone with threee children and whith this maid i had horrible experience. i thought of giving her a chance and told the agent to send translator. i told him iam helpless, my husband is overseas now, im with three kids and i cannot comedown to your office please send me a translator so that she can understand better. he charged 50$ for sending the translator. despite telling her many times, she clean the windows but leave the window grill unlocked, not even closed. she burn children clothes, my dresses. she became a threat to the saftety of my children. my daughter (6yrs) saw her slaping my 2year old boy. she is very irresponsible girl i had ever seen. she take children to play ground and just dont care to watch them. she dont care to bring back the soccer ball or anything if my children forget to bring. i cought her red handed eating nutella which is meant for children and dinking the choclate milk . she is good at telling lies. we took her to the agency to return her back. there i saw 3 employers came and return their maids within half an hour of my stay. all the other transfer maids are also horrible. so we brought back her and thought to keep her until the loan amount is finished.

but to our surprise we got a letter from MOM that they want to interview our maid. so we took her and found out that we abused her..( to our surprise). infact we are the one got cheated by the agency, lost our money and simply feeding her at home.. and she inturn complained on us. after police investigation.. and after two months they said that we are not guilty and we can hire another maid. now the MOM people or police are not at all investigating the agency. i strongly believe that this agency MY MAID STATION survives on the money they get from transfer maids. they teach their maids to false accuse their employers and suck blood from innocent singaporeans. I urge singaporeans to be aware of this agency and not toget attracted to their "0 agency fee' for the new maids. its all a dirty trick played by them. once you pay the money they show their true colours. with in one month they will make you to transfer your maid ( you willtransfer bcoz they will provide incompetent maids). and let you take another transfer maid (for which you have to pay extra). even the maid is one month experienced in singapore they put 'ex-singapore' stamp on her and sell her in the market. and if we refuse to take another maid from them, they will show 1000001 meaningless policies of their company and will try not to refund our money. thats what iam facing right now. it is an EVIL AGENCY. we have paid around 4k to the agency. and i want refund. can anybody suggest me what to do. plss...

I would like to share my bad experiences with My Maid Station.
I chose a fresh maid (never worked in SG before) from them in September as they assured me that all the maids in their Myanmar training centres can speak basic English and do housework. I accepted Louis's recommendation. When I picked up the maid, immediately I told Louis there that I don't think it will work as the maid just stood and stared blankly when I spoke to her, Louis insisted that she is trained and I need to give her time to adapt. The 5 weeks I had her were terrible. She not only is unable speak English, she also cannot cook or do any housework. Even after drawing out the schedule - yes I have to draw as she does not even know what is a mop, to clean, to cook etc... I have attempted to communicate through gestures ... still she got me wrong. For example, instead of feeding my child, she ate her food. .. After two weeks, I kept calling Louis for new biodata. he is full of excuses and each time after selecting a biodata, he said they are taken. Finally in early November, I chose a new maid from their biodata and returned the maid as I cannot stand having to 'mother' her. I am now served by Gerladine (in Hougang branch). I thought she will be better. I WAS WRONG. She claimed that the maid will come in early Dec . I called her on the 4th Dec, she said my application has not been approved and she promised to update me. I called again many times. Each time she said the my application is pending. On 17th I realised that she had never checked my application status as she said she will return my call after checking with the admin department. I hit the roof when she told me that application was not approved as the maid is not longer available and that I have been waiting in vain. There was nothing wrong with my application; rather the maid has decided to go to other agents. She told me to come to the agency instead to interview two transfer maids whom she think are suitable for my needs. She was totally unprofessional as upon reaching there, not only we found that these transfer maids not there (but in other branches) and they are are highly UNSUIITABLE and do not understand us at all when we spoke to them on the phone. She did not show any professionalism and was always laughing away. Yesterday Geraldine called me and told me that she emailed a new biodata of a transfer maid from the Bukit Timah branch and was told to consider quickly as there are few of such kinds... I called immediately I found out that this maid is NOT even returned by the employer yet. I have given up on them.

This agency lack professionalism and be weary of their 'promises'

I would like to share my bad experience with "My maid station" in regards to their irresponsible maid and their service attitude.

We got a maid from them with the payment of the agent fees $388 and loan amount of $1700 on dated 13.09.11. During the interview time we have specific asked for a maid who can take care of our 3 children and Chris the staff, was the one who recommended one of their maid to us by the name of Htet Htet Win.

With the trust from the agency I and my wife happily took her. After working with us for a few days, we noticed that she keep using her handphone whenever to her likes and demand.I have no choice and after discussed with my wife, we both end up decided to bring her back to agency and ask them to help to talk to her. We even asked her politely if she is willing to continue to work with us as we do not want waste her time and to hold back a person who is not keen to work at all. She still persisted that she wanted to work with us, as such we agreed and bring her back again.

On 09.10.11 when my wife was out to pick my younger son back from school, she was shocked that our maid had left the house leaving my 18 months old baby sleeping in the room. She immediately contacted the agency and seek help and later in the evening she went to police station to lodge a police report. She was totally lost and mentally stress with such incident happened, who is going to hold the responsibilty if something happen to my baby.

The next day 10.10.11 we receive no call from the agency at all and we end up need to call them and check the status, Chris the one who we get to know she was a manager in charge keep saying that they are trying to reach and get in touch to my run away maid. We have no choice and need to trust their capability we waited for whole day end up no answer from them.

On 11.10.11, I have no choice but to take urgent leave and went down to the agency to check personally. I was there but couldn't get an reply from them and at choice i demand a full refund. Chris the manager with no interest to settle the issue but only giving a statement that, " There is no such thing, you mean you can chose a maid and after that you don't want her and ask for refund ".

I have no choice again and i have to call MOM and seek for help, the MOM officers who was very helpful and given me the AEAS contact no. to call in regards of any monetary issue to assist us. When i returned to the agency office after spoken to AEAS officers, to my surprised Chris claimed that the missing maid was found and they are at MOM with her Boss. At this stage, to be honest i have totally lost my trust on them. Immediately Chris took out a form and advised my wife to sign on it, when we asked further, she claimed that the form was for cancellation of work permit without any further explanation. When we asked about full refund, she just ignored us again and said she have to refer to her senior.

We then proceed to AEAS to file a report in regards to the monetary issue. Again to our surprised the Officers Sara was asking us whether did we sign the cancellation work permit, if yes whenever our pavement fees will be forfeited with no case at all. We at this stage was very disappointed on how "MY MAID STATION " work as with not professional at all. We decided to allow AEAS to discuss and re-solve our issue.

With the helps from AEAS, the Agency only agreed to refund back the amount of $1251 as follow by charging us the maid food and laundry from the day she was found $90 ( 9th to 19th of OCT ).

How about from 9th to 19th we have to bear with no helper and i need to take urgent leave and also with my wife with mental stress that can't sleep well over the past few nights ?

There wasn't any call from agency even after the maid has been found, not a single apology at all from the management. I am still puzzled in regards to the $388 fees paid for, we trust them as a agency but end up we have to lose our hard earn money that not refundable. I will agreed if we are the one who are fussy or return their maid with no valid reason, but she ran away without our aknowledge and left my 18 months old baby by himself and anything can happen even within the few minutes.

Regards
Very disappointed customer